• Cultivated strong client relationships and managed stakeholders from 30 agency partners and 70 end users, effectively billing over $350K in translation work orders. • Delivered high-quality translations for Asia-Pacific operations of JPMorgan, Bank of America and HSBC by leveraging financial expertise and rigorous quality control processes enabling compliance with international regulations and supporting the IPOs of state-owned insurance companies on the Hong Kong exchange.• Played a key role as linguist in Takata airbag recall by utilizing knowledge of automobile industry manufacturing, technical specifications and compliance regulations to deliver accurate translations used in litigation defense.• Formulated and executed robust process automation strategy based on machine learning and translation to accelerate efficiency, reduce errors, and enable the successful management of high-volume projects to be delivered on-time and within budget.• Sourced and evaluated suitability of translation software, machine translation engines and data storage strategies to align operations to industry and security best practices.

• Led 3 CRM platform implementations by managing all stages from discovery to user acceptance testing for MediCare health plans across multiple states, boosting system adoption and operational efficiency. • Developed and executed strategies to increase client engagement and revenue by identifying areas for process improvement and selling change requests and service packages which generated additional revenue of over $200,000 over 18 months.• Spearheaded the design and tracking of Key Performance Indicators (KPIs) to monitor operational efficiency and provide actionable insights, directly supporting initiatives to maximize value and guiding-cross functional teams to meet performance targets. • Conducted comprehensive training for over 100 agency representatives, insurance company personnel, and brokers to maximize user engagement and drive platform adoption.• Implemented and configured access control policies based on client department, function and level of clearance to ensure operational continuity and compliance with security protocols and industry standards.• Managed IT projects in a centralized technology environment, leading cross-functional teams to execute large-scale projects and delivering results aligned with organizational IT strategies.

• Led the design and implementation of high-traffic website for real estate clients, resulting in significant customer engagement through digital marketing.• Increased client call volume by 300% in first quarter post-launch by negotiating and securing lucrative contract for website creation.• Achieved substantial reduction in HTML and CSS coding overhead by recruiting and hiring local talent, enhancing team productivity and reducing project costs. • Directed IT project execution for web-based real estate platform, managing risks, resources, and stakeholder relations in alignment with project goals.