Senior Technical Support Engineer
CurrentCurrently supporting Aspect's Unfied IP platform, including Real Time Reporting, Historical Reporting, SQL Server mirrored databases, Unified Command and Control Administration, IVR, TA, TMS, Center Cord, etc., as well as a Historical Reporting Datamart which houses information from several communications and staffing platforms. Working with SQL Server, Oracle DB, Web Services, and several custom ETL methods. The data housed is then used to generate reports off of a BOXI (Business Objects 11) platform.