Independent Consultant — Customer Experience And Transformation
Ariamel
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María José Jiménez Email & Phone Number
Independent Consultant — Customer Experience and Transformation
at
Ariamel
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Ariamel
Role
Independent Consultant — Customer Experience and Transformation
Location
United Arab Emirates
Who is María José Jiménez? Overview
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Quick answer
María José Jiménez is listed as Independent Consultant — Customer Experience and Transformation at Ariamel, based in United Arab Emirates. AeroLeads shows a matched LinkedIn profile for María José Jiménez.
María José Jiménez previously worked as Manager Voice of Customer and Customer Experience at Meraas and Senior Officer Quality Assurance and Training at Meraas. María José Jiménez holds Bachelor Of Business Administration (Bba), Hospitality Administration/Management, Merits from Les Roches International School Of Hotel Management.
Profile bio
About María José Jiménez
María José Jiménez is a Independent Consultant — Customer Experience and Transformation at Ariamel. They is proficient in Allemand, Français and Anglais. Colleagues describe them as "Working with Maria is one of the best moments I had. She is the best on what she does and you can see her passion on her works. She communicate very well and she’s an excellent team player. She’s very helpful and she assists the team to the very best she can. Working with her is such a rewarding experience for me and the team. "
Current workplace
María José Jiménez's current company
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Ariamel
7 roles
María José Jiménez work experience
A career timeline built from the work history available for this profile.
Manager Voice Of Customer And Customer Experience
-Responsible for capturing the voice of the customer at multiple touch points across different business units through creation of surveys, mystery shopping campaigns, complaints handling and social media-Create and conduct regular customer surveys and analyze responses to propose areas of improvement for the business. -Coordinate mystery shopping campaign across the business -Collate and analyze customer expressions of dissatisfaction and complaints to ensure improvement… Show more -Responsible for capturing the voice of the customer at multiple touch points across different business units through creation of surveys, mystery shopping campaigns, complaints handling and social media-Create and conduct regular customer surveys and analyze responses to propose areas of improvement for the business. -Coordinate mystery shopping campaign across the business -Collate and analyze customer expressions of dissatisfaction and complaints to ensure improvement opportunities are identified. -Present data to different business units to implement measurable customer experience.-Create and provide information and training on initiatives and changes to improve customer service. -Coach customer service employees to improve standards, knowledge, skills and behaviors. Show less
Jul 2018 - Sep 2020
Senior Officer Quality Assurance And Training
- Developing quality standard packages for different business units - Developing Mystery Shopping and Quality Control checklist- Coordinating Mystery Shopping campaigns across business units and report on findings- Supporting in survey developments to capture customer’s feedback- Facilitating service improvement committee to review service gaps- Analyzing customer expressions of dissatisfaction/complaints - Create and deliver CX training sessions
Jan 2015 - Jul 2018
Housekeeping And Guest Services Manager
Jan 2013 - Dec 2014
Assistant Front Office Manager
Jun 2011 - Dec 2011
Assistant Public Relations Manager
Jun 2009 - Sep 2009
Food And Beverage Attendant
Jun 2008 - Dec 2008
1 education record
María José Jiménez education
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Les Roches International School Of Hotel Management
FAQ
Frequently asked questions about María José Jiménez
Quick answers generated from the profile data available on this page.
What company does María José Jiménez work for?
María José Jiménez works for Ariamel.
What is María José Jiménez's role at Ariamel?
María José Jiménez is listed as Independent Consultant — Customer Experience and Transformation at Ariamel.
Where is María José Jiménez based?
María José Jiménez is based in United Arab Emirates while working with Ariamel.
What companies has María José Jiménez worked for?
María José Jiménez has worked for Ariamel, Meraas, One&Only Resorts, Beau-Rivage Palace Lausanne, and The Ritz-Carlton Hotel Company, L.L.C..
How can I contact María José Jiménez?
You can use AeroLeads to view verified contact signals for María José Jiménez at Ariamel, including work email, phone, and LinkedIn data when available.
What schools did María José Jiménez attend?
María José Jiménez holds Bachelor Of Business Administration (Bba), Hospitality Administration/Management, Merits from Les Roches International School Of Hotel Management.
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