Corp It Operations Director
Current
Dec 2024 - Present
Who is Manjunath Jagannath? Overview
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Quick answer
Manjunath Jagannath is listed as Corp IT Operations Director at FICO® at FICO, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Manjunath Jagannath.
Manjunath Jagannath previously worked as Corp IT Operations Director at Fico and Corp IT Operations Sr Manager at Fico. Manjunath Jagannath holds Bachelor'S Degree, Computer Science from Mvj College Of Engineering.
Company email context
Email format at FICO
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FICO
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Profile bio
About Manjunath Jagannath
A competent professional with over 20 years of experience in IT Operations. Currently working as Corporate IT Operations Sr.Manager.With a formal IT qualification and strong process and procedural skills experienced in ITIL methodology and strong people management skills.I have a clear vision of delivering operational excellence and understand the importance of process, procedure and documentation. I have experience of managing 20 plus staff in a shift working environment along with hiring, training, procurement, vendor management and developing people towards building a strong technical team.
Current workplace
Manjunath Jagannath's current company
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5 roles
Manjunath Jagannath work experience
A career timeline built from the work history available for this profile.
Corp It Operations Sr Manager
Current
May 2015 - Present
Technology Support Operations Manager
Current
May 2015 - Present
Technical Support Supervisor (Team Manager) - Operations
Ability to implement strategies that improve Client services, significant experience in working with Customers, Clients and technical teams for developing solutions.Key Deliverables:1. Handling a team of 15 Technical Support Associates in an inbound process (Phone support).2. Leading a team by utilizing available resources in order to deliver quality service to customers in line with the agreed service standards.3. Guide & mentor team.4. Implement and execute Leadership & Reporting.5. Provide standard monthly reporting information and preliminary analysis and commentary for leadership discussions.6. Conducting effective 1 X 1’s with my DR’s on a regular basis.7. Evaluating the performance of my Direct Reportee’s and assessing them on a Qualitative basis.8. Driving overall Performance and Service Level Agreements.9. Responsible for performance management, schedule adherence, Quality control, C-sat measurements, process improvement and attrition control.
Jul 2012 - Apr 2015
Technical Support Coach
I am involved in coaching the front line agents. I conduct technical audits, training, provide technology updates to the agents and monitor their metrics. I handle technical escalations. However, it's not enough if you're only a technical coach, You need to be a manager, data analyst, trainer and mentor, all rolled into one. I strive to create a win-win situation for Dell and the customers as the single point of contact for all customer escalations and unresolved technical calls of my team. I work with the customer experience coach to help the agents reach their goals consistently. I keep the teams posted with up-to-date information on our policies and programs. I have learned to face challenges real-time and have acquired knowledge and skills in trouble-shooting, coaching, handling customer complaints and managing the team. I have designed a Intranet website for all Top Call Drivers using HTML.
Apr 2007 - Jun 2012
Team & coworkers
Colleagues at FICO
Other employees you can reach at fico.com. View company contacts →
MK
Mojdeh Keykhanzadeh
Colleague at FicoSan Francisco Bay Area, United States
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LY
Leslie Y.
Colleague at FicoSan Diego, California, United States
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CS
Chris Schultz
Colleague at FicoGreater Minneapolis-St. Paul Area, United States
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AR
Andre Rouzan
Colleague at FicoAtlanta, Georgia, United States
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JL
Janice Lao
Colleague at FicoSan Francisco Bay Area, United States
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KH
Keith Hill
Colleague at FicoBoston, Massachusetts, United States
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JW
Jacob White
Colleague at FicoLittle Rock, Arkansas, United States
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LG
Lucas Gravley
Colleague at FicoAustin, Texas, United States
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EC
Earl Campbell
Colleague at FicoSan Diego, California, United States
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KL
Kevin Liley
Colleague at FicoBirmingham, England, United Kingdom
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Mojdeh Keykhanzadeh
Colleague at FicoSan Francisco Bay Area, United States
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LY
Leslie Y.
Colleague at FicoSan Diego, California, United States
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CS
Chris Schultz
Colleague at FicoGreater Minneapolis-St. Paul Area, United States
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AR
Andre Rouzan
Colleague at FicoAtlanta, Georgia, United States
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JL
Janice Lao
Colleague at FicoSan Francisco Bay Area, United States
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KH
Keith Hill
Colleague at FicoBoston, Massachusetts, United States
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JW
Jacob White
Colleague at FicoLittle Rock, Arkansas, United States
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LG
Lucas Gravley
Colleague at FicoAustin, Texas, United States
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EC
Earl Campbell
Colleague at FicoSan Diego, California, United States
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KL
Kevin Liley
Colleague at FicoBirmingham, England, United Kingdom
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3 education records
Manjunath Jagannath education
Bachelor'S Degree, Computer Science
Mvj College Of Engineering
Education record
St. Josephs School
Education record
Sumathi Jain High School
FAQ
Frequently asked questions about Manjunath Jagannath
Quick answers generated from the profile data available on this page.
What company does Manjunath Jagannath work for?
Manjunath Jagannath works for FICO.
What is Manjunath Jagannath's role at FICO?
Manjunath Jagannath is listed as Corp IT Operations Director at FICO® at FICO.
Where is Manjunath Jagannath based?
Manjunath Jagannath is based in Bengaluru, Karnataka, India while working with FICO.
What companies has Manjunath Jagannath worked for?
Manjunath Jagannath has worked for Fico and Dell.
Who are Manjunath Jagannath's colleagues at FICO?
Manjunath Jagannath's colleagues at FICO include Mojdeh Keykhanzadeh, Leslie Y., Chris Schultz, Andre Rouzan, and Janice Lao.
How can I contact Manjunath Jagannath?
You can use AeroLeads to view verified contact signals for Manjunath Jagannath at FICO, including work email, phone, and LinkedIn data when available.
What schools did Manjunath Jagannath attend?
Manjunath Jagannath holds Bachelor'S Degree, Computer Science from Mvj College Of Engineering.
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