Director Of Customer Experience
CurrentOversee interdepartmental relationships to ensure partnership and implementation of improvements to the customer experience in all areas of the International Arrivals Facility (IAF). Collaborate with Port of Seattle officials and vendors to utilize feedback and develop programs effective for improved customer experience. Direct and coach managers, supervisors and leads on all shifts. Assure that staff professional development and training needs are assessed and appropriately supported. Recommend hiring, issue disciplinary action, discharge, assign work, motivate, train and conduct performance evaluations. Manage the development and tracking of the contract’s budget.