Miguel Jaime Email & Phone Number

• Lead development of 7 applications on Sales Cloud, Service Cloud and Experience Cloud acting as solo admin/BA/Scrum master from start to finish.
• Successfully migrated data from Dynamics 365 to Salesforce and implemented Sales Cloud app for ~100 users using JIRA, Agile methodology within a 4 month period.
• Created several unique solutions like the automation of unique opportunity numbers for 7 different groups creating opportunities so each group would have a custom sequential opportunity number.
• Handle admin duties within Marketing Cloud including setting up Marketing Cloud Connector and users.

Tualatin, OR

• Helped sales and implementation teams optimize usage of Salesforce as the gatekeeper of data quality/integrity by monitoring information and enforcing Salesforce best practices.
• Act as the point person for SFDC configuration, customization, enhancements and support requests for the US.
• Developed new record types and page layouts that halved the logging of issues with the Case object.
• Implemented Quotas, Forecasting and Dashboards within Salesforce to better track sales for North America.
• Within two weeks of starting implemented changes to existing sales process to reduce the time spent in data entry and developed more accurate reporting.

Portland, Oregon Area

• Short-term contract with a major Healthcare company to capture and track all incoming leads during Annual Enrollment Period. Analyze and Initiate development within the system per user business needs on Salesforce.com.
• Created requirements documentation using Microsoft Office suite.
• Balance business requirements with technical feasibility and set expectations on new project. Recommend changes in business processes.
• Served as a trusted advisor, drive conversations with the customer’s Business stakeholders armed with best practices for Requirement Analysis on Enterprise Edition for 30 initial users.
• Work closely with key stakeholders to capture requirements and identify Salesforce.com (SFDC) solutions.
• Act as the point person for SFDC configuration, customization, enhancements and support requests.

Portland, Oregon Area

• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Carried out regular meetings and walkthroughs with team members,
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout with analysis and completion of all enhancement specifications.
• Keeping abreast of new salesforce features and functionality and providing recommendations for process improvements.
• Effectively work with alone and offsite to accomplish SFDC deliverables.
• Bulk updates and uploads through Dataloader, Dataloder.IO.

Portland, Oregon

• Setup Salesforce.com from initial idea to production, setup security roles, created new objects and fields. Developed all workflows, validation rules, page layouts, record types and basic triggers. Also did all initial.
• Created custom objects, validation rules, workflows and defined tasks, email alerts and field updates.
• Translate requirements into design specifications.
• Design and document application components.
• Guide and mentor associate application engineers in the design of solutions.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Irving, Texas

• Created a summary report from Salesforce data to Excel that helped sales leaders trackthe reps events and appointments on a monthly basis.
• Compile data from various sources like Salesforce.com, MS Excel and MS Access to create summary reports and enhance existing reports.
• Utilize sales data from Salesforce.com to create final reports in MS Excel to analyze and give a better understanding of leads and sales activities for five states.
• Developed dashboards, adhoc reports in Salesforce and improved process for sales rep to enter data faster into Salesforce.com

Irving, Texas

• Created a summary report from Salesforce data to Excel that helped sales leaders track the rep’s events and appointments on a monthly basis.
• Compile data from various sources like Salesforce.com, MS Excel and MS Access to create summary reports and enhance existing reports.
• Utilize sales data from Salesforce.com to create final reports in MS Excel to analyze and give a better understanding of leads and sales activities for five states.
• Developed dashboards, adhoc reports in Salesforce and improved process for sales rep to enter data quicker into Salesforce.com

Irving, Texas

• Support procurement processes by conducting complex financial and non-financial analysis of bids.
• Assist with the development, refinement and/or standardization of tools, methodologies and procedures for data and information collection, manipulation, reporting and storage.
• Interact with field team and internal sales team to explain study results and process.

Dallas/Fort Worth Area

• Supported new rollout of a reporting database for the Americas working with a team based in Germany. Co-ordinated the creation and maintenance of documents of understanding between interested parties.
• Developed and managed formal communications for deployed applications, among the supporting organizations and to/from customers. (Included communications for changes, fixes, alert notifications, and announcements of.
• Developed reports for customer using Brio Explorer (6.5 and 8) and maintained Excel spreadsheets for business partners. Handled fixes or change requests on internal reporting website.
• Reports created reduced time from 1-2 months to a couple of days to track and pay incentives to business partners.
• Created and maintained formal documented agreements between support organizations for support of incoming data feeds. Includes defining roles and responsibilities, scope of work, schedules, service level objectives.

• Monitored the activities of 30 plus employees using Vantive and CentreVu programs to assure that call center metrics were being met.
• Implemented various plans to lower customers hold times and increase first call resolutions utilizing Lotus Notes. Trained and developed new technicians on call control and soft skills supporting Compaq PCs. Handled.

B.S., Computer Science

Education record