Michael Short Email & Phone Number

Cedar Park, Tx, Us

Costa Mesa, Ca, Us

Round Rock, Us

● Designed, built and released Chrome Death for iOS/Android.■ Featured by Apple■ Reached #68 on US Overall Apps (iOS)■ Reached #7 on US Action Games (iOS)■ Reached #21 on US Games (iOS)■ Four weeks after release, 86% of first week users still had the game installed■ Two months after release, still maintained a daily player base of 235,000.● Commercial Releases: ■ Hyperemesis Pizza (2015) iOS, iPad (http://hyperemesispizza.com) ■ Chrome Death (2016) iOS (March)/ Android(http://chromedeath.com) ■ Den vänstra handens stig (2017 - Currently on Steam (http://denvänstrahandensstig.se ) ■ B.R.I.G.A.D.E Force (2018)● Featured guest speaker at Mobile Games Forum Seattle 2016● Designed and built over 20 jam games that have been played by over 1,000,000 people.● Featured in PC Gamer, TouchArcade, Austin Chronicle, Edge Magazine, Indie Statik, + more● Premiered and demo'd games at multiple consumer conferences including SXSW Gaming, RTX and PAX● Delivered various talks at Indie Game meetups across Austin● Worked with multiple contractors across various projects

Austin, Texas, Us

Managed the consumer Identity Protection product including enrollment, authentication, customer portal, and mobile applications. I owned the product roadmap, wrote and sized epics, created user stories, and managed their development in an Agile environment using both SCRUM and Kanban. I was also responsible for managing 3rd-party partners and ensuring delivered work and integrations met documented requirements. Highlights include:● Managed the Anthem cyber-attack response, delivering high-profile product improvements to meet client needs against an aggressive timeline.● Improved Identity Protection enrollment portal/flows - reducing fallout (and support calls) from 36% to 9%.● Designed an improved, quick re-enrollment that increased customer retention after the Anthem cyber-attack. ● Managed the large-scale re-platforming of AllClear ID mobile apps to provide the foundation for future initiatives.● Reduced customer churn 28% through improvements in user flows.● Managed multiple product initiatives through an iterative development cycle with 12 internal developers, 2 3rd party design agencies, and an off-shore development team.● Interface directly with C-level officers to capture requirements, work on special projects, drive roadmap and drive strategic initiatives including a special SWAT team to combat the Anthem cyber-attack.

Managed self-service and installation products focused on leveraging mobile applications to improve customer experience and lower call volume for inbound phone support center. Owned full lifecycle of products from initial market/technical research to acceptance testing and iteration planning. Drove daily stand-ups with the development team and reported back with executive stakeholders to shape priorities. Highlights include:● Saved over $50 million yearly for global telecom companies by developing and delivering self-support solutions to offset customer support call cost.● Worked with internal, near-shore, offshore teams to create and maintain 4 products while road-mapping new products.● Served as the subject matter expert for all app store functions for Apple and Android, aggregating best practices to ensure successful releases.● Started as a Technical Business Analyst and was promoted 3 times during my employment.

Cupertino, California, Us

● Worked on the development support team and managed the prioritization and planning of releases between development, stakeholders and business owners.● Captured and prioritized business and functional requirements for Call Center Tool improvements.

Round Rock, Texas, Us

● Triaged call center tool issues and design & prioritize improvements with business owners and support reps.

● Worked with engineering team to drive completion of releases from ideation through implementation & delivery for call center tool improvements.● Communicated with stakeholders and business owners to design call center tool flows, processes and functional improvements.

Contracted with various telecom companies to create and manage solutions for call centers. Worked with internal and external stakeholders to capture business objectives, design experience flows, document requirements, work with development to deliver the product, and support launch.

Helped launch ATT @Home in the Northwest Ohio market by writing business requirements and process flows for call center tools.