Michael Short Email & Phone Number

Cedar Park, TX, US

Costa Mesa, CA, US

Round Rock, US

• Designed, built and released Chrome Death for iOS/Android.■ Featured by Apple■ Reached #68 on US Overall Apps (iOS)■ Reached #7 on US Action Games (iOS)■ Reached #21 on US Games (iOS)■ Four weeks after release, 86% of.
• Commercial Releases: ■ Hyperemesis Pizza (2015) iOS, iPad (http://hyperemesispizza.com) ■ Chrome Death (2016) iOS (March)/ Android(http://chromedeath.com) ■ Den vänstra handens stig (2017 - Currently on Steam.
• Featured guest speaker at Mobile Games Forum Seattle 2016
• Designed and built over 20 jam games that have been played by over 1,000,000 people.
• Featured in PC Gamer, TouchArcade, Austin Chronicle, Edge Magazine, Indie Statik, + more
• Premiered and demo'd games at multiple consumer conferences including SXSW Gaming, RTX and PAX

Austin, Texas, US

• Managed the consumer Identity Protection product including enrollment, authentication, customer portal, and mobile applications. I owned the product roadmap, wrote and sized epics, created user stories, and managed.
• Managed the Anthem cyber-attack response, delivering high-profile product improvements to meet client needs against an aggressive timeline.
• Improved Identity Protection enrollment portal/flows - reducing fallout (and support calls) from 36% to 9%.
• Designed an improved, quick re-enrollment that increased customer retention after the Anthem cyber-attack.
• Managed the large-scale re-platforming of AllClear ID mobile apps to provide the foundation for future initiatives.
• Reduced customer churn 28% through improvements in user flows.

• Managed self-service and installation products focused on leveraging mobile applications to improve customer experience and lower call volume for inbound phone support center. Owned full lifecycle of products from.
• Saved over $50 million yearly for global telecom companies by developing and delivering self-support solutions to offset customer support call cost.
• Worked with internal, near-shore, offshore teams to create and maintain 4 products while road-mapping new products.
• Served as the subject matter expert for all app store functions for Apple and Android, aggregating best practices to ensure successful releases.
• Started as a Technical Business Analyst and was promoted 3 times during my employment.

Cupertino, California, US

• Worked on the development support team and managed the prioritization and planning of releases between development, stakeholders and business owners.
• Captured and prioritized business and functional requirements for Call Center Tool improvements.

Round Rock, Texas, US

• Triaged call center tool issues and design & prioritize improvements with business owners and support reps.

• Worked with engineering team to drive completion of releases from ideation through implementation & delivery for call center tool improvements.
• Communicated with stakeholders and business owners to design call center tool flows, processes and functional improvements.

Contracted with various telecom companies to create and manage solutions for call centers. Worked with internal and external stakeholders to capture business objectives, design experience flows, document requirements, work with development to deliver the product, and support launch.

Helped launch ATT @Home in the Northwest Ohio market by writing business requirements and process flows for call center tools.