Marie Jaquish Email & Phone Number

New York, Ny, Us

Supporting the GraphQL team as we shift to an extensible, platform-based model and expand into new data frontiers

Boston, Ma, Us

• Drive delivery and support of internal infrastructure and APIs to store, retrieve, modify, and search millions of images, documents, and 3D models, enabling broad strategic capabilities across Wayfair• Led implementation of a home-grown, cloud-based digital asset management platform, creating value across a diverse internal user base, including machine learning, competitive intelligence, merchandising, and 3D creative• Oversaw deprecation, migration, and cutover strategy from former 3rd party DAM software• Designed customized metadata and relationship schema to catalog assets based on strategic initiatives and user needs; oversaw data pipeline to provide access to asset information in a search engine / API framework• Grew platform 100x to handle 1 million ingestion & retrieval requests per day; currently scaling to handle more than 10 million requests per day• Evangelized business value of asset platform, centralization, and standardization to grow user base 300% in under a year

Boston, Ma, Us

• Responsible for Workday ERP system's day-to-day operations and continuous improvement projects• Lead teams of business experts in gathering requirements and designing business processes for new functionality• Translated business requirements into system requirements; designed and configured Workday ERP system to support user workflows• Acted as system subject matter expert, leading business on best practices, recommending new features, identifying process improvement opportunities, leading training and knowledge transfer for a range of audiences• Contributed to system governance team, prioritizing requests for new functionality and driving consensus on system roadmap• Provided high-quality customer service and troubleshooting in managing requests from diverse user base• Redesigned biannual system update process; responsible for update project management, regression testing, recommendation of new functionality, leading diverse team of business stakeholders• Maintained collaborative working relationships with software vendors and systems implementation partners• Managed framework of role-based security, access to system data and functions, account provisioning, according to best practices and company policies• Documented system policies, administrative procedures, process flows

Boston, Ma, Us

• Designed, developed, and implemented learning solutions for a diverse mix of audiences and competency levels; updated existing materials as required by business.• Collaborated with subject matter experts and organizational readiness partners to discover and analyze business/training needs and recommend a course of action• Managed library of training media; improved, developed, and maintained SharePoint training library; drove project to redesign SharePoint site• Played a major role in analyzing training needs and producing solutions for a user interface redesign, financials and recruiting implementations in Workday

Philadelphia, Pa, Us

• Raised awareness of capabilities of MS Outlook, MS Lync, and MS SharePoint throughout the Philadelphia branch• Created instructional videos promoting collaboration software features; responsible for all stages of design from scripting, animation, screencasting, and audio/video editing• Developed and presented training sessions and materials applying collaborative software to business needs• Supported end users, serving as educational resource with high level of expertise

Philadelphia, Pa, Us

Served as initial point of contact for all visitors to the library's Weigle Information Commons, assisting with use of educational technology, providing guidance on software questions, and troubleshooting hardware issues.• Designed curriculum and presented training classes on web design, Dreamweaver, HTML/CSS, and social media; teaching independently in one-on-one, small group, and large group settings with students of varying skill levels• Member of the WIC Web Group for heuristic evaluation of the Commons website and providing guidance for future changes

Philadelphia, Pa, Us

Managed the ScholarlyCommons repository, a collection of over 15,000 documents, through the administrative back- end of the BEPress Digital Commons system and coordinated the acquisition and licensing of rights for images in course materials for Penn's Coursera.org class offerings.• Researched copyright and audited eligibility of submissions to the repository according to publisher policies• Contributed to stakeholder decision-making, creating reports on repository usage statistics with Microsoft Excel, Google Analytics, and system-generated data• Corresponded with book and journal publishers regarding author copyright transfer policies, image licensing and rights acquisition• Trained university staff on system usage and copyright analysis; created and maintained instructional and training documentation

Arlington, Virginia, Us

Demonstrated language-learning software and educated customers in Rosetta Stone usage/methodology, employing probing questions, listening and interview techniques to discern customer needs.• Served as instructional resource for users with varying learning styles, goals, or technological abilities• Received employee excellence award at national level and two regional nominations

Philadelphia, Pennsylvania, Us

Served as front-line liaison between airport retail management and travelers, merchants, government entities, providing customer service in-person and via e-mail concierge question system.• Monitored quality assurance and compliance for food and shop operations• Compiled information and wrote daily reports, incident reports, formal complaints• First responder to emergencies and incidents for documentation and situation management

Ms, Information Systems

Ms, Library And Information Science

B.A., Classics