Marie Jaquish Email & Phone Number

New York, NY, US

Supporting the GraphQL team as we shift to an extensible, platform-based model and expand into new data frontiers

Boston, MA, US

• Drive delivery and support of internal infrastructure and APIs to store, retrieve, modify, and search millions of images, documents, and 3D models, enabling broad strategic capabilities across Wayfair
• Led implementation of a home-grown, cloud-based digital asset management platform, creating value across a diverse internal user base, including machine learning, competitive intelligence, merchandising, and 3D creative
• Oversaw deprecation, migration, and cutover strategy from former 3rd party DAM software
• Designed customized metadata and relationship schema to catalog assets based on strategic initiatives and user needs; oversaw data pipeline to provide access to asset information in a search engine / API framework
• Grew platform 100x to handle 1 million ingestion & retrieval requests per day; currently scaling to handle more than 10 million requests per day
• Evangelized business value of asset platform, centralization, and standardization to grow user base 300% in under a year

Boston, MA, US

• Responsible for Workday ERP system's day-to-day operations and continuous improvement projects
• Lead teams of business experts in gathering requirements and designing business processes for new functionality
• Translated business requirements into system requirements; designed and configured Workday ERP system to support user workflows
• Acted as system subject matter expert, leading business on best practices, recommending new features, identifying process improvement opportunities, leading training and knowledge transfer for a range of audiences
• Contributed to system governance team, prioritizing requests for new functionality and driving consensus on system roadmap
• Provided high-quality customer service and troubleshooting in managing requests from diverse user base

Boston, MA, US

• Designed, developed, and implemented learning solutions for a diverse mix of audiences and competency levels; updated existing materials as required by business.
• Collaborated with subject matter experts and organizational readiness partners to discover and analyze business/training needs and recommend a course of action
• Managed library of training media; improved, developed, and maintained SharePoint training library; drove project to redesign SharePoint site
• Played a major role in analyzing training needs and producing solutions for a user interface redesign, financials and recruiting implementations in Workday

Philadelphia, PA, US

• Raised awareness of capabilities of MS Outlook, MS Lync, and MS SharePoint throughout the Philadelphia branch
• Created instructional videos promoting collaboration software features; responsible for all stages of design from scripting, animation, screencasting, and audio/video editing
• Developed and presented training sessions and materials applying collaborative software to business needs
• Supported end users, serving as educational resource with high level of expertise

Philadelphia, PA, US

• Served as initial point of contact for all visitors to the library's Weigle Information Commons, assisting with use of educational technology, providing guidance on software questions, and troubleshooting hardware.
• Designed curriculum and presented training classes on web design, Dreamweaver, HTML/CSS, and social media; teaching independently in one-on-one, small group, and large group settings with students of varying skill levels
• Member of the WIC Web Group for heuristic evaluation of the Commons website and providing guidance for future changes

Philadelphia, PA, US

• Managed the ScholarlyCommons repository, a collection of over 15,000 documents, through the administrative back- end of the BEPress Digital Commons system and coordinated the acquisition and licensing of rights for.
• Researched copyright and audited eligibility of submissions to the repository according to publisher policies
• Contributed to stakeholder decision-making, creating reports on repository usage statistics with Microsoft Excel, Google Analytics, and system-generated data
• Corresponded with book and journal publishers regarding author copyright transfer policies, image licensing and rights acquisition
• Trained university staff on system usage and copyright analysis; created and maintained instructional and training documentation

Arlington, Virginia, US

• Demonstrated language-learning software and educated customers in Rosetta Stone usage/methodology, employing probing questions, listening and interview techniques to discern customer needs.
• Served as instructional resource for users with varying learning styles, goals, or technological abilities
• Received employee excellence award at national level and two regional nominations

Philadelphia, Pennsylvania, US

• Served as front-line liaison between airport retail management and travelers, merchants, government entities, providing customer service in-person and via e-mail concierge question system.
• Monitored quality assurance and compliance for food and shop operations
• Compiled information and wrote daily reports, incident reports, formal complaints
• First responder to emergencies and incidents for documentation and situation management

Ms, Information Systems

Ms, Library And Information Science

B.A., Classics