Michelle Roberts Email & Phone Number

Kingston, Jamaica

>Coordinate with local artisans and vendors for event participation, including managing applications, curating selections, and ensuring participants are fully supported in showcasing their work.>Source and onboard artisans and vendors to consistently meet and exceed attendance targets.>Organize event logistics, including location selection, and coordination with artists, vendors, and performers, while delivering exceptional service excellence.>Manage pre-event, on-site, and post-event operations, including volunteer and staff oversight, resolving any issues, and ensuring smooth execution of the event.>Collect participant and attendee feedback, prepare comprehensive reports, and conduct analysis to drive improvements for future Artwalks.

Kingston, Jamaica

>Handled client inquiries, provided workspace options, prepared quotations, and managed bookings, ensuring accurate tracking and availability.>Managed communications through the Hub's mailbox and phoneline, serving as the primary contact for client and member requests, resolving issues promptly and professionally.>Generated invoices, collected payments, and maintained accurate financial records for workspace bookings and services.

Jamaica

>Provided Customer Service and Sales support to current and prospective clients.>Provided educational support to clients throughout the credit repair process.

Florida, United States

>Oversaw and ensured the functional operations of the company's Customer Service, Human Resources, Sales and Disputing departments. >Provided coaching, feedback, and evaluations to optimize team performance and morale.>Screened, interviewed and onboarded staff members as well as maintained HR records.>Formulated status reports for each department and proactively rectified departmental pain points. >Developed and implemented standard operating procedures (SOPs), policies and quality control measures that increased departmental efficiency.

Florida, United States

Formed part of a Customer Service team that assisted over 500 clients repair, grow, understand and maintain their credit scores.>Analyzed clients' credit reports, identified errors and negative marks, and developed plans to address those issues.>Performed factual disputes on inaccurate credit reports.

Westmoreland, Jamaica

Aided academics in the execution of short and long-term research projects related to understanding migratory trends, connectivity and population dynamics of migratory warblers.>Collected population count data and mapped bird activity.>Banded and tagged over 200 target species.

Jamaica

Worked with a team of OSH Specialists to assess for, recommend and create health and safety policies for clients.>Coordinated and assisted with the execution of training sessions and site inspections at client premises.>Assisted with the completion and formulation of OSH reports and forms- Safety Plans, GAP Analyses, Risk and Ergonomic Assessments and project reports.>Assisted with the completion of GAP Analyses, Risk and Ergonomic Assessments and project reports.>Formed and maintained relationships with key clients.>Performed general office duties such as maintaining records and databases.

Kingston, Jamaica

> Developed contracts, policies and guidelines for the employees and business. > Managed the maintenance of records and files for all employees. > Managed all operations relevant to the fleet of vehicles utilized by personnel. > Supported the development and implementation of HR initiatives and systems. > Provided requisite documents for all employee related needs, concerns or issues.

Bachelor Of Science - Bsc, Marine Sciences

Activities and Societies: UWI Young Investors Club (YIC),

Managing Safely Certificate, Health And Safety

Certificate, Small Business Management

Associate'S Degree, Natural Sciences

Activities and Societies: French Club, Student Council, Lawn Tennis, School Choir, Big/Little Sister Programme, Rapport Charity Group.

Certified Associate In Project Management (Capm), Project Management