Matt Bishop Email & Phone Number

Detroit, MI, US

Greater Detroit Area

• Spearheaded the development and execution of comprehensive training programs for 100-150 new bankers monthly, seamlessly transitioning from in-person to remote delivery, which enhanced learning outcomes and banker.
• Directed teams ranging between 6 and 42 bankers in a high-volume call center; created and implemented training protocols that lifted team performance metrics by supporting understanding of mortgage guidelines.
• Conducted reviews of inbound and outbound calls to ensure adherence to compliance and quality standards, which contributed to the company's reputation for excellence in customer service.
• Supported team member development through personalized and group coaching; utilized KPIs to track and implement feedback; efforts resulted in measurable performance improvements.
• Received the prestigious Jay Farner Founder’s Club award in 2021, recognizing exceptional leadership and contribution to company goals.
• Achieved rapid career progression with three promotions within three years due to exemplary performance and leadership capabilities, culminating in a significant leadership role in 2018.

Troy, MI

• Introduced engaging digital content, including podcasts and video features, significantly increasing web traffic and viewer engagement by interviewing key industry figures.
• Managed the end-to-end process of story development for both print and digital platforms, consistently meeting deadlines and enhancing content quality through meticulous project management.
• Translated complex technical data related to heating and air conditioning into accessible content, broadening reader understanding and engagement across digital and print media.
• Ensured high editorial standards, working collaboratively with internal and external stakeholders to deliver polished and accurate content that solidified the publication’s reputation for quality.
• Actively covered industry events, providing comprehensive and timely reporting that positioned the publication as a leading news source in the sector.

• Worked under pressure to manage the editing process for both locally produced and wire stories, to enhance content accuracy and stylistic consistency.
• Innovated real-time digital content strategies, including live blogging and tweeting during events; expanded the newspaper’s digital footprint and reader engagement.
• Authored a popular weekly sports column, “The KO Corner,” which increased reader interaction and established a strong following within the mixed martial arts community.
• Covered a wide range of sporting events, from high school to college levels, producing in-depth features and game reports that elevated the newspaper’s coverage quality and reader loyalty.

Attended weekly press conferences and practices while providing game coverage along with feature stories, notebooks, preview stories and columns. Covered Michigan State football, men’s basketball, women’s basketball, hockey, men’s soccer and field hockey extensively, traveling across the country to follow teams. Covered eight NCAA Tournaments across.

Responsible for managing a staff of 40. Chaired daily editorial boardmeetings. Responsible to the public and the paper’s general manager and board of directors for content. Hired staff for both summer and fall semesters.