Manoj B. Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Collaborate with the APAC IT Team to deliver operational support to office staff.- Assist with the disconnection, relocation, and reconnection of in-house servers to the data centre, ensuring minimal disruption to business operations while maintaining high levels of system reliability and performance.- Efficiently coordinate with external vendors and service providers to manage office relocation projects, including logistics, scheduling, on-site support, contributing to seamless transitions and timely project completion.- Handle the planning and execution of new office setups by liaising with IT infrastructure, hardware installation, and network configuration team to ensure a fully operational and efficient work environment from day one.- Perform data centre operational tasks, including rack sizing, equipment installation and decommissioning. - Responsible for deploying and maintaining servers and supporting fixtures and infrastructure in Data Centre.- Conduct a cybersecurity gap analysis in accordance with the Essential Eight and CPS 234 standards.- Cyber security awareness training and phishing simulations.

-Provide technical assistance and troubleshooting support to end-users for hardware and software issues.-Perform system administration tasks, including user account management, software installations, and system configurations.-Identify network issues, analyse bandwidth utilisation, and troubleshoot connectivity issues, ensuring optimal performance and minimising downtime.-Conduct a comprehensive analysis of a phishing email alert, including examining its internet header and leveraging various tools, run the email attachment in a virtual sandbox using Triage to unveil potential threats, and take proactive measures to mitigate the risk. -Demonstrated expertise in identifying and mitigating benign phishing threats, employing proactive measures to educate end-users and enhance organisational resilience against potential social engineering attacks.-Manage Palo Alto firewall policies at the entry-level, ensuring network security by configuring rulesets, monitoring traffic, and responding to potential security incidents.-Proficient in implementing Palo Alto firewall whitelisting strategies to enhance network security by allowing only trusted entities.-Skilled in Microsoft Intune, experience in configuring and managing endpoint security policies such as Zero-trust policy and pushing the application update to end devices. -Utilise Qualys to perform asset discovery and tracking within the network, providing a comprehensive inventory of IT assets for effective security management.-Analyse vulnerability data collected by the Qualys cloud agent to gain insights into potential security weaknesses and proactively address vulnerabilities within the IT infrastructure.

-Collaborated with the Branch Manager in a 2IC capacity, overseeing daily operations.-Cultivated and maintained strong relationships with Home Lending and Everyday Banking customers, delivering tailored solutions.-Provided exemplary customer service, while coaching and training staff on new policies and facilitating various loan applications, including add-loans, purchases, refinances, and construction loans.-Administered bank guarantee call-ups/cancellations, showcasing meticulous attention to financial transactions.

Newcastle, New South Wales, Australia