M J Burg Email and Phone Number
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As a health and benefits executive with leadership experience in the health system, insurer, employer, consulting and advisory, and data analytics segments, I have a multi-faceted perspective of the healthcare environment and how stakeholders interact. Key accomplishments and experiences include:DEVELOPING EMPLOYER / HEALTH SYSTEM PARTNERSHIPS - Identified and facilitated a range of direct contracting arrangements between health system and employers, including on-site care, medical policy advisory services, student health management, corporate health fairs, condition management programs, virtual support groups, and lifestyle and wellbeing programs. RETAINING CLIENTS - Directed client management functions for substantial client portfolios valued from $100K to $2.3M in annual revenue, consistently exceeding customer retention, satisfaction, profitability, and sales targets across financial and professional services, technology, and manufacturing clients.ACCELERATING GROWTH - Worked within a matrixed business environment, ensuring commercial growth metrics were aligned with key performance indicators (KPIs); surpassed an annual quota of approximately 10K new patients enrolled in target products. Drove sales penetration of 25% in consumer directed choice opportunities through the design of sales support member while collaborating with Sales, Account Management, and Marketing Communication teams. MARKET INTELLIGENCE - Orchestrated over 40 training and development sessions annually while leading the vendor and marketing intelligence for a Chicago H&B consulting team, ensuring awareness of emerging/boutique vendor solutions.STRATEGY, DESIGN, AND VENDOR SELECTION - Led the seamless harmonization of benefits following a major acquisition, allowing the combined company to redesign for the future while taking advantage of increased market leverage, resulting in better pricing and service level agreements (SLAs).DATA AND ANALYTICS - Oversaw an account team responsible for data warehousing for a portfolio of key clientele, including The Blackstone Group, Boeing, Caterpillar, Corning, Disney, Google, OSU Health Plan, State Farm, Toyota, and Whirlpool, ensuring information and analysis of each population to ensure data-driven strategy, monitor vendor performance, and measure program impact.SERVICE DELIVERY - Developed an innovative service delivery model that established the basis for re-organization across the business unit to drive customer satisfaction and engagement metrics through actionable insights.
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Senior Client DirectorWest Monroe Jan 2024 - PresentChicago, Illinois, United StatesManaging private equity client with 60+ portfolio companies, focused on ensuring each is offering an appropriate employee benefit program, using best practices
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Senior Director, Employer Outreach & DevelopmentVizient, Inc May 2022 - Mar 2023Chicago, Illinois, United States• Worked with member hospitals to identify and develop Direct to Employer Bundled Surgical Services offering developed for the Top 1000 multi-state employers (based on headcount)• Engage target employers in each member service area and cultivated interest and adoption of value-based direct contracting efforts for Vizient members. • Increase awareness of member contracting capabilities and their consulting and advisory partners. -
Benefit Solutions Executive, Commercial Growth Employer SolutionsAdvocate Aurora Health 2018 - 2021Chicago, Illinois• Leveraged exemplary interpersonal communication and relationship building best practices to cultivate awareness within the benefits advisory community for an assigned portfolio through leadership meetings, broad audience learning sessions, and additional support for specific bids. • Led extensive Voice of the Customer research, obtaining marketplace data through structured conversations with employers and brokers to devise potential solutions built upon market intelligence that informed both product development and service delivery.• Supported United Healthcare National Sales Team with sales to large employers of AAH centric products. -
Senior Vice President, Health & Benefits ConsultingAon 2015 - 2018Chicago, Il• Led and managed multidisciplinary account teams in the delivery of consulting and brokerage services to employers, including projects and recurring services, multi-year strategy development, benchmarking and plan design, vendor selection and management, and budget and program analysis. • Displayed strong communication and relationship building skills as the main point of contact for key stakeholders, supporting the capture process and ensuring on-time service delivery. • Provided strategic leadership as a national champion for the manufacturing industry vertical while also managing a portfolio that included clients in financial services, technology, and professional services. • Led emerging market vendor intelligence to ensure that the team was versed in new and emerging health and benefit solutions. -
Senior Director, Client Services – Employer DivisionTruven Health Analytics (A Division Of Ibm Watson Health) Mar 2008 - Feb 2015Chicago, Il• Oversaw and account team responsible for a portfolio of key clientele, including The Blackstone Group, Boeing, Caterpillar, Corning, Disney, Google, OSU Health Plan, State Farm, Toyota, and Whirlpool, ensuring information and analysis of each population, a data-driven strategy, vendor performance, and budget and program impact. • Acted as player-coach directly responsible for large accounts such as Boeing while serving as executive sponsor on other accounts; partnered with sales team to develop tactics to gain new business• Developed an innovative service delivery model that established the basis for re-organization across the business unit to drive customer satisfaction and engagement metrics through actionable insights. • Represented the employer business segment on an enterprise level customer experience initiative, targeting improvements to a collective ability to meet customer expectations by focusing on unique business needs.
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Director, Client Services – Employer DivisionTruven Health Analytics (A Division Of Ibm Watson Health) 2008 - 2009• Managed a cross-functional team of data managers and analytic consultants with a customer base of eight employers and $4M in annual revenue to provide information management service based on SLAs. • Acted as a player-coach directly responsible for large accounts such as Boeing while indirectly supporting other team members; partnered to develop tactics to gain new business.
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Vice President, National Accounts Consumer SolutionsCigna Health Care 2005 - 2007Chicago, Il• Integrated national employer perspectives in the creation of consumer directed benefit programs and services, validating product design and service offerings by leading the National Accounts Client Advisory Board. • Displayed a hands-on understanding of Six Sigma best practices to appeal to manufacturing clients, applying the methodology to everyday metrics to drive efficiency and improve customer rapport. • Contributed to the National Business Group on Health and the National Leadership Council on Consumer Directed Health Care, cultivating actionable insights from influential clients to develop new solutions. -
Vice President Benefit Design & DeliveryR.R. Donnelley Mar 1996 - Dec 2003Chicago, Il• Directed the design, delivery, communication, administration, and call center operations for health and welfare, pension, and 401(k) benefits for 38K active employers and 10K retirees across the US and Canada. • Successfully reduced benefits costs through a combination of benefit redesign, competitive bidding, renegotiation of vendor financial and service agreements, and modification to employee cost sharing arrangements. • Developed several award-winning training and communication campaigns tailored to a variety of internal and external audiences.• Reduced departmental staffing and consulting expense by 30% through HR cost reduction and outsourcing, creating a business model to combine consulting and vendor management services; additionally, authored and administered an RFP, selected a vendor partner, and negotiated contract stipulations. -
Director, Benefit Design & DeliveryRr Donnelley 2002 - 2003
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Director, Health & Welfare Benefit Design & DeliveryRr Donnelley 2001 - 2002• Strategically led plan design, administrative delivery, and communication for US active and retiree health and welfare benefits programs. • Achieved significant cost savings, reducing administrative expenses by 25% by transitioning to an outsourced vendor relationship model; cut claims costs 10% by implementing an analytics database that supported the integration of group health and disability benefit claims expenses, driving productivity.
M J Burg Education Details
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Sociology And Anthropology
Frequently Asked Questions about M J Burg
What company does M J Burg work for?
M J Burg works for West Monroe
What is M J Burg's role at the current company?
M J Burg's current role is Health and Benefits Executive with experience and expertise in acquiring new business, cultivating client relationships, human capital and benefits strategy, and using data and analytics to inform decision-making..
What is M J Burg's email address?
M J Burg's email address is mj****@****ast.net
What schools did M J Burg attend?
M J Burg attended Rockford University.
Who are M J Burg's colleagues?
M J Burg's colleagues are Jhadmel Manlapaz, Jeffrey Bui, Lori Browder, Ben Winski, Tasha Michaelss, Eric Chi, Daniela Oviedo Paniagua.
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