M.J. Caro, Mabc Email & Phone Number

Port Orange, Fl, Us

Consult, train, and implement Banner Student system for domestic and international higher education institutions. Consult with institutions on policy and procedural matters to ensure smooth transition to Banner. Conduct Business Process Analyses and assist with change management. Write documentation/procedure guides for clients; offer additional product solutions for process enhancement.Facilitate multiple aspects of the consulting job at Ellucian. Leveraged as a subject-matter expert in multiple solutions and capability areas. Develop the pre-configuration of Banner baseline software to meet the needs of customers. Ensure all future customer delivery is standardized, scalable, extensible, and SaaS safe.Responsible for overseeing the development of all delivery collateral to be used in customer engagements. Develops agile content that is usable by other consulting resources in a variety of customer engagement modalities. Guides the work of Delivery Readiness Consultants, who develop the collateral to be used across all future deployments. Responsible for delivering enablement content to employees and partners. Oversees the execution of cohort-based onboarding programs by solution/role, and participates in live training, consulting, shadowing, mentoring, assessing, and reviewing and certifying the readiness of Ellucian or partner resources.

Lead a team of Enablement Consultants who, together: Facilitate multiple aspects of the consulting job at Ellucian. Are leveraged as a subject-matter experts in multiple solutions and capability areas. Develop the pre-configuration of Banner baseline software to meet the needs of customers. Ensure all future customer delivery is standardized, scalable, extensible, and SaaS safe.Responsible for overseeing the development of all delivery collateral to be used in customer engagements. Develops agile content that is usable by other consulting resources in a variety of customer engagement modalities. Guides the work of Delivery Readiness Consultants, who develop the collateral to be used across all future deployments. Responsible for delivering enablement content to employees and partners. Oversees the execution of cohort-based onboarding programs by solution/role, and participates in live training, consulting, shadowing, mentoring, assessing, and reviewing and certifying the readiness of Ellucian or partner resources.

Daytona Beach, Florida, United States

Perform all of the duties of a Principal Consultant, listed below. Lead a team of sixteen student consultants, of various experience levels, providing training, mentorship, professional development, and managerial oversight. Assist resource managers with allocations of team members to customer projects. Work with management on development and enablement of implementation methodologies and service offerings.

Daytona Beach, Florida Area

Consult, train, and implement Banner Student system for domestic and international higher education institutions. Consult with institutions on policy and procedural matters to ensure smooth transition to Banner. Conduct Business Process Analyses and assist with change management. Write documentation/procedure guides for clients; offer additional product solutions for process enhancement.

Daytona Beach, Florida Area

Conducted the business of the Office of the Registrar, including catalog production, room scheduling, NCAA compliance, and standard functions, managing a staff of eighteen. Acted as University FERPA officer, ensuring the integrity of student academic records. Acted as liaison with other campus departments in order to deliver excellent student service. Conducted business process analyses with an eye towards process and technological improvements. Served and/or lead a variety of committees to improve student services, communication and retention. Notable Accomplishments• Served as part of the core team for the creation of an Integrated Student Services (One-Stop) Center, participating in development and cross-training• Created a streamlined orientation/registration process, improving the experience for new students, saving the university approximately $21,000 in paper and labor costs, and earning a University Business Magazine “Models of Efficiency” award• Increased automation of graduation processing activities, reducing degree posting and transcript time for students from several weeks to several days• Transitioned from a paper-intensive office to a near-paperless operation in less than two years; managed software transitions for transcript processing, registration, and classroom scheduling• Served as part of the senior leadership’s NCAA Transition Team, leading to NCAA Division II membership• Published papers and presented at state and national conferences; served as Vice President for Specialized and Emerging Programs for the Florida Association of Collegiate Registrars and Admissions Officers; served as committee member for Professional Access and Equity for regional and national Associations of Collegiate Registrars and Admissions Officers

Remote

Trained, consulted, and implemented Banner Student system for domestic and international higher education institutions. Consulted with institutions on policy and procedural matters to ensure smooth transition to Banner. Conducted Business Process Analysis and assisted with Change Management. Wrote documentation/procedure guides for clients; offered additional product solutions for enhancement. Notable Accomplishments• Successfully implemented Banner Student System for multiple colleges and universities, both domestically and internationally, working in the areas of Recruiting, Admissions, Registration, and Academic History• Assisted institutions in optimizing system use and functionality after initial implementation• Conducted comprehensive Business Process Reviews and provided process and technology solutions• Provided presentations for internal and external audiences online and at national system conferences

Responsible for the overall operation of the Office of the Registrar, University FERPA Officer; Served as Chairperson of the Student Data Group and of the Commencement Committee. Coordinated formulation of academic policy and functional aspects of technological Implementations.Notable Accomplishments• Initiated staff development activities including external training opportunities and on-campus staff retreats, improving employee morale• Allowed and encouraged employee self-reliance and teamwork which measurably reduced customer waiting time and interruptions to supervisors’ activities

Responsible for the supervision and evaluation of application processing and transfer articulation staff. Represented Undergraduate Admissions at statewide conferences, meetings and recruiting events. Created operations status reports; advised Director of Admissions of exceptional trends in application data. Developed training materials and monitored customer service level of staff.Notable Accomplishments• Reorganized workflows for application processing, reducing processing time and enhancing customer service• Participated in system upgrades and testing for improved efficiencies• Attended state and national conferences, created presentations; Served as Newsletter Editor for the Florida Association of Collegiate Registrars and Admissions Officers

Managed the staff in the Enrollment Services Office, supervising records, admissions and registration. Coordinated graduation processes, including evaluations, commencement, and degree distribution. Contributed to new student orientation by teaching “The College Experience”, a freshman orientation course.Notable Accomplishments• Participated in the design and implementation of a personalized admissions process which resulted in a 32% increase in enrollment in its first year, and 10% and 17% increases thereafter • Coordinated the increase of on-site marketing programs for the Professional Pilot degree program, leading to 22% program enrollment growth over two years • Implemented staff discussions, feedback processes, and reward systems which successfully increased employee performance and satisfaction, resulting in fewer sick days

Responsible for coordination of all student services, supervising Admissions, Financial Aid and Registrar. Coordinated advising with Department Chairpersons.Notable Accomplishments• Created new student programs, including study abroad, internships and volunteer opportunities• Created early intervention advisement process; built resource list for medical and mental health issues

Master Of Arts (M.A.), Business Communication/Leadership And Influence

Graduate Certificate, Multireligious Studies

Bachelor Of Arts, Advertising And Design

Bachelor Of Science, Aeronautical Studies