Monica Cline Email & Phone Number

Dallas, Texas, United States

As the professional in charge of monitoring the completion of interior selections for single-family homes in the DFW Metroplex, Tyler, and OK, my job requires keen attention to detail and exceptional organizational skills. My main goal is to make sure that every home meets the client's specific requests for flooring, carpet, tile, and appliances.Create and coordinate a weekly schedule to guarantee the timely installation of all flooring, tile, and carpet by maintaining communication channels open among clients, builders, and installers.Effectively track and manage inventory for appliances, ensuring they are being installed correctly and to the satisfaction of clients. This might involve overseeing the installation process, coordinating with installers, and confirming with builders everything is up to standard. Keeping an accurate record and tracking inventory daily helps the team to make informed decisions about what items to order and when to order based on our vendors' lead time. Managing inventory for appliances across a large area can be a complex and challenging task, but with the right approach, it can be streamlined and efficient.Responsible for inspecting houses post-installation to ensure quality standards are met.Closely collaborate with Accounting Assistant in generating Sales Orders, Purchases Orders, and Invoices for Customers utilizing Quickbooks.I work collaboratively with the Interior Designer Director to carefully choose the finest materials for new projects, as well as to select furniture and accessories with her Home Staging expertise. Every piece of furniture and accessory is curated to ensure that every model home in the DFW/OK is stunning allowing it to appeal to all buyers.As a social media marketing content creator I develop and executed comprehensive social media strategies to enhance brand presence by creating compelling and engaging content tailored to the LinkedIn platform.

Dallas, Texas, United States

As a bookkepper I tracked payables and receivables through Quickbooks, as well as generating the necessary reports.Prepared customer estimates and invoices, kept their records up to date, and generated Sales Tax Report each month. As admin, aided the Project Manager in preparing the weekly schedule for installations, and worked closely with the Designer in choosing materials for current and future projects. Additionally, I provided Clerical Support when needed.

Dallas, Texas, United States

I assist in the planning and execution of picnics in the customer desired location. Coordinate social media accounts and develop content, as well as offer guidance on designing the picnic according to the occasion, color palette and preferred location.

Irving, Texas, United States

Assisted Interior Designers with customers/vendors guided showroom tours.Designed material for showroom display.Collaborated with content creation for Social Media channels.Label samples and maintained an accurate inventory to order when necessary.Managed and organized electronic files, entered data into databases as required utilizing Stone Profit System. Engaged with potential customers via email.Carried out receptionist duties such as answering phones and directing customers/vendors to appropriate departments.Sent material samples via USPS/FedEx.Ordered office supplies

Tariffville, Connecticut, United States

Greet and welcome patients and other visitors to the office.Processing insurance payments, accounts receivable, and collections.Keep credentialing with insurance companies and related organizations updated.Keep Inventory up-to-date. Order Office Supplies.

Dallas, Texas

Get leads by acting as first point of contact and a liaison for sales team by responding to Facebook messages to collect high-level general information.Support to Social Media Specialist in the creation of Spanish copy for Facebook.Translation English/Spanish for any type of document need it.Organized and participate in events to position Camden Homes in the market to generate leads for sales agents.Help creating content for the company blog.As part of the Cultural Committee, helped in the organization of events for the company.General support as need it.

Irving, Texas

Collect payments over the phone and in person.Process daily payment reports.In charge of processing customer's auto claims as well as the follow up until resolved.Enroll customers with Collateral Protection Insurance.Prepare legal documentations for auto pounds.Prepared and sent legal letters when a car was repossessed.Provided clerical support.

El Salvador

I accurately sent claims to customer service agent and made sure they were resolved in a timely manner, while also keeping customers informed about refunds and/ or exchanges.I assisted with inventory control for both the Sales Department and private label customers. I made sure to keep all new customer information up to date in the company database.Working alongside the Fashion Designer, I helped schedule photoshoots and cast models for the upcoming seasons. This included both Fall/Winter and Spring/Summer collections. Helped with the shipping process by labeling clothing collections accurately, including size, gender, and collection group.Processed customer payments and made sure to constantly update the company's contact and mailing lists.Furthermore, I managed email marketing, the website, and social media accounts and maintained organized numerous office files to ensure everything was easily accessible.

El Salvador

Managing incoming calls and customer financial inquiries.Identifying customers financial needs to achieve satisfaction.Provide information and resolve emerging problems that customers faced with accuracy and efficiency.Processed Payments over the phone.Processed Credit line increases.Success at accomplishing the target in customer service engagement with a 100% rate in quality.

El Salvador

Managing high volume of incoming calls with a average handle time of 140 sec per call.Scheduled pickups.Helped customer tracking their packages.Processed claim for lost packages.Helped customer with international documents when shipping abroad.Opened new accounts for customers and/or companies.Learned country codes for every country Fedex shipped.Handled FedEx Ground Customer Service.