With a robust background in aviation, customer service, and team leadership, I thrive on fostering a culture of commitment, open communication, and unwavering determination.My journey in the aviation industry has allowed me to combine my love for travel and my commitment to ensuring top-tier customer experiences. I indeed have realized that customer service is more than just a skill—it's my driving force. My role has taught me the art of anticipating needs and exceeding expectations, all while maintaining a genuine and warm demeanor.I firmly believe in the power of teamwork, which is why I've always been drawn to leadership roles. Guiding a team to achieve shared goals requires not only expertise but also the ability to inspire and communicate effectively. This collaborative spirit has enriched my career and reinforced my commitment to excellence.Beyond the aviation industry, I'm equally passionate about creating connections and fostering meaningful interactions. I believe in forging relationships that extend beyond transactions, ones that leave a lasting positive impact.When I'm not working, you'll find me in a few other spots. I'm a total water baby, diving into the ocean's depths for some serenity and wonder. And you know what's cool? Cycling! It's all about the freedom of the ride and soaking in the views.I'm big on reading. I'm all about that inner work. Mindfulness, self-awareness, and personal growth? Count me in.I'm excited about connecting with fellow professionals, sharing insights, and exploring opportunities for collaboration. Let's connect and engage in meaningful conversations. Feel free to reach out!#OpenToOpportunities #Networking #PassionForExcellence
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Airport Operations AgentAmerican Airlines Nov 2023 - May 2024San Jose, Costa RicaCollaborate with airline personnel and other stakeholders to optimize flight schedules and minimize delays.Respond promptly to passenger inquiries and resolved issues to maintain a high level of customer satisfaction.Enforce security regulations, working closely with security personnel to ensure the safety of passengers and airport facilities.Implement process improvements to enhance operational efficiency, resulting in improved on-time performance. -
Business Class Cabin CrewEmirates Airline Jun 2015 - Oct 2023Dubai,United Arab EmiratesAs a Business Class Cabin Crew member at Emirates Airline, my role involved providing an elevated level of service and comfort to passengers traveling in the Business Class cabin. I was responsible for ensuring the safety and well-being of passengers during flights, delivering personalized service, and attending to their needs. From assisting with pre-flight preparations to offering fine dining experiences and attending to any special requests, my goal was to create a seamless and memorable journey for each passenger on board. -
Cabin CrewAvianca Jun 2011 - Jan 2015Costa RicaDuring my time at Avianca Airlines based in SJO, I served as a dedicated Cabin Crew member focused on ensuring the safety and comfort of all passengers on board. My role encompassed a range of responsibilities, including conducting pre-flight safety briefings, assisting passengers with boarding and disembarkation, and ensuring compliance with all safety protocols and regulations.In addition to safety responsibilities, I provided exceptional customer service by addressing passengers' needs, delivering in-flight services, and creating a positive and welcoming atmosphere on every flight. My time at Avianca Airlines equipped me with the skills to effectively communicate and collaborate within a team while maintaining professionalism and attentiveness to the diverse needs of passengers. -
Bar & Restaurant Manager. Special Events CoordinatorSan Jose Indoor Club Dec 2007 - May 2011Costa RicaI held a dual role as the Food and Beverage Manager and Special Events Organizer/Manager. In this dynamic position, I orchestrated and oversaw all aspects of food and beverage operations while also taking charge of planning and executing special events to the highest standards.As the Food and Beverage Manager, I led a dedicated team, coordinating daily operations, staff scheduling, and training initiatives. I exceeded sales and service goals set by upper management through meticulous planning, consistent performance evaluations, and fostering a culture of exceptional customer service.In my capacity as the Special Events Organizer/Manager, I demonstrated my knack for problem-solving and attention to detail. I conceptualized, planned, and executed a range of events, ensuring flawless execution and unforgettable experiences for attendees. From corporate gatherings to private celebrations, I thrived on tailoring each event to the specific needs and preferences of our clients.
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Administrative AssistantCooperativa Coope As, S.A Jan 2009 - Nov 2009San José, Costa RicaI effectively managed office operations and provided crucial support to ensure the smooth functioning of daily activities. My responsibilities encompassed a range of administrative tasks, including managing correspondence, scheduling appointments, organizing meetings, and maintaining accurate records.I excelled at handling various office software and tools, ensuring efficient document management, data entry, and report generation. My attention to detail and organizational skills were instrumental in maintaining an organized and productive work environment.Additionally, I proactively assisted with office procurement and inventory management, ensuring necessary supplies were readily available to support the team's needs. My ability to multitask and prioritize allowed me to manage incoming requests, streamline processes, and provide valuable assistance to colleagues and supervisors.Throughout my tenure, I consistently exhibited professionalism, confidentiality, and strong communication skills, enabling effective interaction with internal and external stakeholders. My role as an Administrative Assistant contributed to the overall effectiveness of the office and team.
María José Cubillo H. Education Details
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International Relations And Affairs -
Instituto Nacional De Aprendizaje, I.N.ARestaurant/Food Services Management
Frequently Asked Questions about María José Cubillo H.
What is María José Cubillo H.'s role at the current company?
María José Cubillo H.'s current role is Customer Service Specialist.
What schools did María José Cubillo H. attend?
María José Cubillo H. attended Universidad Nacional, Instituto Nacional De Aprendizaje, I.n.a.
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