• Consistently hitting targets and KPIs in the busiest store in Victoria• Keeping up to date with the latest products and promotions to inform customers about the full range and benefits• Listening to customer issues and mediating to find a solution that works for both parties• Understanding and adhering to internal procedures, helping new starters find their feet• Good working knowledge of consumer laws, insurances and product warranties• Being able to provide the full solution for a customer ensuring every customer has a great experience

Lead the design of new programs across the Cyber Security & ICT portfolio with a key focus on the creation of vertical and horizontal pathways that increase brand awareness and growth. Lead and manage a team to deliver high quality and innovative course materials ensuring excellent training delivery whilst providing ongoing support, coaching and capability building to direct reports.Drive and implement programs to develop and mentor teachers to ensure vocational currency and the application of the full range of teaching methodologies, techniques and delivery modes promoting high standards of professional practice. Design, develop and evaluate innovative and high-quality technology focused vocational education and training programs which support high standards of practice and better meet individual and organisational needs.Ensure effective educational governance including compliance with audit, quality, legislative and policy/procedure requirements.Manage the development and maintenance of documentation associated with the registration, development and implementation of programs delivered.Drive the identification of opportunities for operational improvement and lead employees in implementing new systems and procedures for increased commercial activity and efficiency.Lead the establishment and enhancement of links with external stakeholders, industry and professional bodies using knowledge to tailor programs to meet needs of learners, Industry and the community.Identify and implement innovative delivery and new courses options, and work with colleagues to develop strategies for the business unit to support business growth.

CCNA/Cyber Security sessional instructor

• Responsible for the outputs of 16 representatives in Victoria• Provided great customer service to consistently hit sales targets• Informed customers about the full range and benefits of LG products at JB Hi-Fi and Harvey Norman • Kept up to date with detailed technical knowledge of every product to resolve a wide range of queries

• Responsible for the day to day management of a premium food store from opening to close• Negotiated prices on the early morning market run, oversaw stock rotation to ensure quality and profitability were upheld• Set up social media, devised and implemented marketing strategy including sponsoring local community events

• Responsible for the negotiations at two branches of Hobarts Estate Agents• Managed clients from the first point of contact through to negotiating tenancy agreements and renewals

• Managed the administration/deeds department for an elite property law firm • Responsible for ensuring documents were authorised and signed correctly to avoid costs of millions of pounds• Oversaw the daily internal and external client requests for some of the UK's largest residential and commercial property

• Responsible for all new stock arrivals, auditing and stock level accuracy• Maintained the warehouse to company guidelines which ensured all goods were safely stored• Trained staff on latest health and safety guidelines