Mike Day

Mike Day Email and Phone Number

Building Customer and Employee Centric Client Services Organizations that Scale with Rapid Growth @ AppFolio, Inc.
Santa Barbara, CA, US
Mike Day's Location
Santa Barbara, California, United States, United States
Mike Day's Contact Details

Mike Day personal email

n/a
About Mike Day

Experienced SaaS Client Services executive leader and strategist with expertise in building and scaling culture driven, customer centric organizations for high growth, B2B SaaS Businesses. Proven ability to expertly recruit, develop and retain top Client Services talent to create high performing, diverse, hybrid teams that are passionate about exceeding customer expectations.As a customer focused leader, I thrive on providing high-impact and innovative solutions to complex business challenges. As an organizational leader, I focus on building an inclusive and encouraging culture that inspires team members to do their best work and serves as a strong foundation for future growth and resilience.I’m at my best when these two roles intersect; allowing me to oversee the evolution of best practices, processes and new technologies to build a winning organization that can drive positive change and transform customer experiences.

Mike Day's Current Company Details
AppFolio, Inc.

Appfolio, Inc.

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Building Customer and Employee Centric Client Services Organizations that Scale with Rapid Growth
Santa Barbara, CA, US
Website:
playavista.appfolio.com/listings/listings
Employees:
7
Mike Day Work Experience Details
  • Appfolio, Inc.
    Appfolio, Inc.
    Santa Barbara, Ca, Us
    View
  • Appfolio, Inc.
    Vice President, Customer Care
    Appfolio, Inc. Jan 2020 - Jun 2022
    Santa Barbara, California, Us
    Led a “Best in SaaS” client service organization of business and technical experts providing cloud-based business management solutions to enable customers to digitally revolutionize their businesses. Built, led and scaled all facets of clients services including: customer support teams, customer success/account management teams, internal training/new hire onboarding teams, and customer training and enablement teams.These efforts were performed in an exciting, rapid growth environment where our company went from “Start-up to IPO and Beyond.” As a result my team grew from 3 to 200+ members, with a leadership team that rose from 0 to 25. Additionally, we supported a customer base that climbed from 0 to over 17,000 contributing to AppFolio’s rise from a $40K to over a $450 million company.(*AppFolio has ranked #1 on Fortune’s list of Fastest-Growing Companies and was recognized as a Best Place to Work by Glassdoor.)
    View
  • Appfolio, Inc.
    Senior Director Of Customer Success
    Appfolio, Inc. Feb 2015 - Jan 2020
    Santa Barbara, California, Us
    View
  • Appfolio, Inc.
    Director, Customer Success
    Appfolio, Inc. Sep 2009 - Jan 2015
    Santa Barbara, California, Us
    View
  • Self-Employed
    Real Estate Professional & Technology Consultant
    Self-Employed Jan 2006 - Sep 2009
  • Supplysolution, Inc. (Purchased By Tradebeam Inc. In 2003)
    Sr Manager, Quality Assurance & Release Engineering
    Supplysolution, Inc. (Purchased By Tradebeam Inc. In 2003) Jan 1999 - Jan 2006

Mike Day Skills

Saas Start Ups Project Management Databases Process Improvement Technical Support Test Planning Web Services Customer Satisfaction

Mike Day Education Details

  • Uc Santa Barbara
    Uc Santa Barbara
    History

Frequently Asked Questions about Mike Day

What company does Mike Day work for?

Mike Day works for Appfolio, Inc.

What is Mike Day's role at the current company?

Mike Day's current role is Building Customer and Employee Centric Client Services Organizations that Scale with Rapid Growth.

What is Mike Day's email address?

Mike Day's email address is mj****@****mac.com

What is Mike Day's direct phone number?

Mike Day's direct phone number is +180561*****

What schools did Mike Day attend?

Mike Day attended Uc Santa Barbara.

What skills is Mike Day known for?

Mike Day has skills like Saas, Start Ups, Project Management, Databases, Process Improvement, Technical Support, Test Planning, Web Services, Customer Satisfaction.

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