Marcia Dubois, Mpa, C5P, Cos Email & Phone Number

New York, United States

New York, United States

New York, United States

United States

Ny, Pa, Oh, Wv And Fl

Monticello, New York

Beacon, New York

Sleepy Hollow, Monticello, Ny

Arvada, Co

Marcella Manor is a 206 unit with both Tax Credit and Project-Based Sec. 8 programs for low income senior citizens. As Property Manager, I was responsible for the management and oversight of all aspects of daily property operations including oversight of the compliance requirements for applicants and current residents during initial and annual recertifications, and transfers due to construction. I was responsible for the implementation of the tax credit program, as well as supervision of the Assistant Property Manager, Leasing Agent, and Maintenance Team. Also responsible for all resident relations and lease enforcement including rent collection and reasonable accommodation requests.During my time at Marcella Manor, the property has been undergoing a modified renovation of all apartments and various significant updates throughout the rest of the property. As Property Manager, I have been responsible for coordination with current residents during the construction process, decision making and coordination with contractors regarding all aspects of the project, and reporting to the regional manager and asset manager about the process and the effect on the residents.Key Accomplishments Maintain 100% file compliance. Taught leasing agent compliance requirements for Tax Credit and Section 8. Maintain occupancy during construction. Maintain resident relations during construction. Perform unit transfers to allow for ADA unit upgrades which could not be completed on occupied apartments Coordinate vendors for apartment turns, landscaping, etc.

Assist in the management of a 237-unit property in the conversion from conventional and Project Based Section 8, to a layered Tax-Credit and Project Based Section 8 property, while undergoing a major renovation. Currently performing the duties of Compliance Manager. Process all recertifications, initial tax credit, annual, interim, etc. Assist with the relocation of current residents to temporary locations while nearly half of the property is renovated. Coordinate upgrades on the rest of the property, prepare for MOR and audit. Perform file audit and corrections.

Manage a portfolio of 16 properties (approximately 280 units) with layered funding and mixed programs. Process recertifications based upon program requirements. Ensure that Master Lease clients are adhering to program and property rules. Include case managers in all disciplinary actions. Process Grant Requests, Section 8 Paperwork, Mod-Rehab waitlist administration, move-ins, background checks, recertifications, evictions, etc.Assist tenants with completing paperwork as needed. Supervise maintenance staff to ensure compliance with building and housing standards. Coordinate with Public Administrator and Medical Examiner for death in unit procedures. Coordinate pest control issues; work closely with Asset Manager to ensure owner satisfaction.Supervise Assistant Manager in performance of her duties, including rent collection and deposits, process delinquent accounts including posting and following up on 3/5 day notices (proof read and approve all notices, repayment agreements, etc.). Preview any certification paperwork prior to submission to compliance.Work with the compliance department to ensure all calculations and paperwork complies with the program rules. Prepare and participate in MOR, financial audits, property inspections (City, County, State and HQS). Enforce and follow Fair Housing rules and regulations. Key Accomplishments Performed full file audit for all properties to ensure current compliance. (Portfolio was taken over 1 year prior and files were in bad shape). Performed full property recertifications to bring files into compliance. Reduced delinquencies by approximately 80%. Opened Mod-Rehab Waitlist and filled all available units (units had been vacant more than 1 year)

Aurora,Co

Recruited by Director of Property Management to provide full-time on-site management to 3 Section 8 Project Based, Tax-Credit Properties. Assist tenants with completing paperwork as needed. Supervise maintenance staff to ensure compliance with building and housing standards. Coordinate vendors for parking lot maintenance, pest control, landscaping, snow removal, etc. (This position has grown to include 4 properties and conventional properties along with the Tax Credit and Section 8 Properties).Perform rent collection and deposits, process delinquent accounts including posting and following up on 3/10 day notices. Perform inspections for move-out and move-in; coordinate move-in of new residents, follow-up on work orders for move-in as well as current tenants (quality control of work orders). Process move-ins, move-outs, annual and interim re-certifications, as well as close outs of security deposits upon death or termination of tenancy. Work with the compliance department to ensure all calculations and paperwork complies with the program rules. Prepare and participate in MOR and financial audits. Prepare and submit weekly and monthly reports (property, financial, recertifications, delinquencies, etc.). Enforce and follow Fair Housing rules and regulations. Provide ongoing training to Housing Specialists in the Section8 department on calculations, tenant and landlord correspondence, mediation between tenants and landlords, policies and procedures, and Yardi.Key Accomplishments Decreased outstanding receivables form 30% to 2% in 5 months. Developed a tracking system for the Annual and Interim recertification process.

Aurora, Co

Responsible for all PIC reporting including error corrections, deceased tenant report, invalid ID corrections and reports, duplicate tenant issues, unreported income, landlord overpayments, maintain contact with the collection agency (for all S8 programs). Process repayments and repayment agreements, process terminations, participate in hearings, and all Section 8 Interim Recertifications. Responsible for explaining requirements, verifications, calculations, and policies to clients and for explaining interim re-certifications, HAP contracts, policies, procedures, and regulations to landlords and owners. Trained newly hired Housing Specialists on calculations, tenant and landlord correspondence, mediation between tenants and landlords, policies and procedures, and Yardi. Trained a newly hired Property Manager (Public Housing) on PIC reporting and correction proceduresKey Accomplishments Achieved a 100% SEMAP score 2 years consecutively. Developed a system to monitor and maintain repayment agreements to increase collections.

Housing Colorado NOW! Conference Planning CommitteeEagle Award Committee

Provided full-time on-site management at a new tax-credit affordable senior housing complex, supervised onsite personnel to ensure the condition of the property met company requirements. Negotiated contracts with vendors for parking lot maintenance, pest control, landscaping, snow removal, elevator maintenance. Assisted tenants complete paperwork and resolve issues associated with Unemployment Benefits, Social Security, and Medicare/Medicaid. Processed yearly recertification and close out of security deposits upon death or termination of tenancy. Performed rent collection, maintained security escrow accounts, processed delinquent accounts and ensured property expenditures were within budget constraints. Created and implemented advertising and marketing activities to maintain a high occupancy and waiting list ratio.Key Accomplishments Opened at 100% occupancy. Maintained 100% occupancy by turning units in 3 days. Developed a preventative maintenance schedule for the onsite maintenance superintendent

Implemented and administered the payroll and accounts payable and receivable system. Developed and implemented a manual filing system, personnel policies and the employee handbook. Interviewed and selected vendors for various office equipment leases and cleaning services and maintained contracts. Setup Grand Opening and Tradeshow; marketing, guest list, invitations, presentation to possible participants, layout of space, establishment of needs of participants, coordination of utilities and refreshments, overall execution of speakers, press coverage, trade show participant and guest satisfaction. Created weekly and monthly budget reports for Managing Director. Created annual budget, with changes as different funding units became available. Implemented fundraising programs.Key Accomplishments Developed, promoted and oversaw the “Hudson Valley Entrepreneur’s Breakfast Series” a monthly networking and education event. o Selected speakers, venue and menus.o Created and distributed invitations.

Managed the Section 8 Program, issuing, utilizing, recalling vouchers, and terminations. Implemented HQS Procedures, waiting list maintenance, selection and screening of applicants for voucher issue (example: criminal background check, employment verifications, etc.), calculation of HAP and UR payments, screening tenants and property owners for fraud. Responsible for setup and maintenance of Windows based server, HAPPY Software, QuickBooks Software. Trained office staff in the use and maintenance of software, computers, computer equipment, copier, stamp machine, printers. Key Accomplishments: Increased SEMAP score from Standard to High Performer (100% SEMAP).  Increased occupancy from approximately 86% to 100%. Successfully leased up voucher increment within 60 days.

Mpa, Public Administration

Completed March 2013

Bs, Organizational Leadership & Communication

Associates Degree, Business Administration