Moses Jude Dela Cruz Email and Phone Number

-Serve as the primary point of contact between Sales, Clients, and internal teams to manage ad campaign setups, troubleshoot issues, and address inquiries.-Ensure a deep understanding of client requirements, translating them into high-quality, well-executed campaigns that meet the highest standards.-Facilitate clear communication with clients, media agencies, and sales teams, ensuring alignment throughout the campaign lifecycle.-Oversee end-to-end campaign management, including account creation, ad setup, scheduling, targeting, creative asset delivery, reporting, and invoicing.-Manage ad inventory to ensure campaigns are launched on time, within budget, and meet client expectations.-Analyze campaign performance data, identify trends, and provide actionable insights and recommendations for optimization.-Consistently meet productivity targets by efficiently managing a high volume of campaign requests.-Ensure high compliance by resolving campaign issues within Service Level Agreements (SLAs) and maintaining quality standards.-Drive campaign success through targeted optimizations and effective budget strategies.-Maintain open lines of communication with all stakeholders to ensure smooth collaboration and timely execution.

-Directed the generation and distribution of detailed reports for Chart Retrieval Specialists, ensuring accurate allocation of medical office contact information, call timing, and other essential data to support effective outreach efforts.-Generated comprehensive reports for Pends Specialists, documenting cases marked for follow-up due to multiple unanswered calls or specific pend codes, ensuring accurate case review and smooth workflow.-Coordinated large-volume collection reports for the Field Reviewer Advocates team, facilitating collaboration with field retrieval specialists to support efficient medical record collection and project execution.-Maintained data accuracy and consistency across all reports, enabling teams to operate efficiently and stay aligned with project goals, driving productivity and quality outcomes.

-As a Chart Retrieval Specialist, facilitated the acquisition of medical records by ensuring chart retrieval agents met project deadlines through consistent contact attempts with medical facilities. This role was crucial for maintaining accurate data for healthcare plan reviews.-In my specialized function as a Pends Specialist, I oversaw quality control within this retrieval process by reviewing cases that agents had marked as “pended” after multiple unsuccessful contact attempts. Ensured pending accuracy by validating that all retrieval steps were followed; if not, I released cases for additional contact and escalated as necessary.-Acted as an essential checkpoint within the retrieval workflow, bridging the efforts of retrieval agents with compliance standards to optimize retrieval success rates and maintain service quality.-Documented case reviews thoroughly to support continuous workflow improvements, strengthening adherence to guidelines and enhancing overall data accuracy.

-Delivered exceptional customer support by assisting an average of 75 customers daily with a wide range of inquiries, including billing, phone upgrades, postpaid plan details, troubleshooting, and service cancellations.-Provided personalized solutions to enhance customer satisfaction, addressing concerns in a timely and professional manner, and ensuring all service needs were met.-Demonstrated strong problem-solving skills by managing complex customer issues, offering troubleshooting support, and ensuring a seamless resolution process for each customer interaction.