Mark Julius De Chavez Email and Phone Number

IT SENIOR TECHNICAL SPECIALIST | TWA INC,. FLYING V October 2011 - PresentServices as Lead in reviewing and countermeasures inventory of IT assets across 400+ stations nationwide and prepare top-level reports to Executives.Review, diagnose, and technical problems related to computer networking operations and work with software and hardware for over 600+ units nationwide.Evaluate and provide customer service for programs and applications, and train customers and staff in best practices, applications and programs.Troubleshoot technical problems, and learn about new products and technologies on the market to stay abreast of current offerings.Ensure timeless and accuracy of resolutions in compliance to company and customer guidelines and to quality standards.Coordinate repairs and activities with internal and external resourcesAct as first point of contact for resource management, escalations, internal questions, processes and procedures.HELDESK SUPPORT ENGINEER | GARINT GLOBAL Equipment and I.T. Corp. August 2008 - September 2011Perform software installation, troubleshooting and configuration.Perform 1st level problem determination and assist users to determine whether the problem is in hardware, software, network or even virus intrusion.Assist users via onsite or remote control.Perform backup and restore of all users' data.Installation and configuration of windows operating system and standard software.Replace defective and hardware peripherals.SERVICE ENGINEER | POWER MAC CENTER INC., March 2007 - June 2008Experienced Macintosh technician, working with and repairing the complete line of Apple computer systems. Familiar with Apple diagnostic tools.Provided Tutoring on Mac OS (6.0.8 through to Mac OS X (10.5)),and common applications.Performed On Site as well as Off Site maintenance, repairs, and upgrades of Macintosh computers.Provided solutions for wireless and wired networks. Including setting up and installing wired and wireless hardware.Provided technical support and customer services with the Macintosh (7.1 to OS X).