Michael De Giovanni Email & Phone Number

Charlotte, North Carolina, United States

• Katana is a fast-growing startup and new best friend of modern manufacturers! Katana Cloud Manufacturing is based out of Estonia and I support the US Eastern Time Zone remotely.
• Provide onboarding support to new customers, progressing them through the defined onboarding process.
• Create an onboarding plan for each client, host customer meetings and act as a resource for external and internal processes.
• Host product demonstrations with leads and work with the sales team to close deals.
• Provide setup and troubleshooting assistance to partner-implemented accounts.
• Proactively engage upgrade accounts to understand and accommodate customer needs.

• Katana is a fast-growing startup and new best friend of modern manufacturers! Katana Cloud Manufacturing is based out of Estonia and I support the US Eastern Time Zone remotely.
• Offer workflow suggestions to enable customers to better use Katana as well as investigate new solutions with respect to apps that help our customers expand and succeed in their business.
• Work in a cross-functional way with other teams (product, marketing, & engineering) to continuously contribute to the feedback loop that improves Katana’s product on a whole.
• Identify technical issues that get reported to product teams and engineering and see through to their resolution for customers.
• Log feature requests in both user votes as well as user context to provide suggestions on product improvements and user experience.
• Contribute to and improve the overall internal support workflows within the Customer Experience team by working closely with Sales, Onboarding, Partnerships and Customer Success.Tech Stack:

- Vendor Relations- Account Management- Operations Management- Management of staff and sales team- Implementation and management of new software and technology- Developing and fostering relationships with new clients- Retention of clients- Marketing- Graphic Design- Video Editing

Sarasota, Florida

- Vendor Relations - B2B- Account Management - Warehouse + Operations Management- Management of staff- Implementation and management of new software and technology- Developing and fostering relationships with new clients - Retention of clients - Cybersecurity Audits- Marketing- Graphic Design

Bradenton, Florida

- Management of Administrative Systems - Management of Operations of the Office- Management of Accounting - Assisting the CEO/Team Leader in Agent support and retention- Working under strict deadlines to ensure financial market center compliance - Management of agents and office staff - Proactively handled challenging agents/situations

- Started as a floating manager for the district and then transitioned to a high-risk store as the store manager. I then was promoted to senior center manager.- Leadership of 5-7 employees, based on business need- Payroll- Scheduling- Marketing- B2B- Training, Coaching, and development- Inventory control- Visual Merchandising- Internal controls and.

Bradenton Florida

Bradenton Florida

- Leadership of 10 staff members - Under leadership, the store grew to the top performing franchise overall- Developing relationships within the community - B2B- Account management & Client Retention - Supporting of networks, hardware, software and external components for computers- Windows, Mac, and Linux support - Assist businesses via remote access.

West Hartford CT

- Management of 4-8 employees - Vendor management and relations- Inventory management - Cash handling and deposits - Receive incoming trucks - Monthly audits of store controls - Received 2 company-wide awards for the highest performing control audit scores

West Hartford CT

- Promoted from Store Manager to join team of 19 others for a think tank projecto This position evolved into the EASYTECH program - Oversaw Connecticut region to implement and manage the program- Management of hiring, payroll, accounting, inventory, vendor relations, training, and sales targets - District was running at an average of 120% to plan with.