Vice President General Manager
Dallas, Texas, Us
In my role as Vice President, General Manager, I oversaw the Market Team Leaders for Client Development, Public Relations, and Brand Experience for three South Regional Florida stores as well as inspired and directed ~150 staff members via effective coaching and superb leadership. I owned and controlled all financial management responsibilities: financial planning & reporting, monthly P&L, expenses and tracking, budget preparation and management, payroll, commission and hourly pay, and profit margins.Some key achievements in this role included:• Instituted a culture of supportive leadership and creative team processes by coaching and mentoring senior staff, building a talented, self-sufficient leadership team that resulted in multiple staff members being promoted to regional roles.• Leveraged leadership skills with strategic planning resulting in improved team performance, meeting all KPI's, and increased regional rankings within 12 months.• Expanded the company's matrix by adding 15 new high-profile brands that generated over a million dollars in the first year.• Amplified store growth and exceeded sales targets by more than $1 million by increasing client frequency visits and driving up purchasing habits.• Championed world-class customer support that provided the best customer experience and dramatically raised the store customer service ranking.• Reset the business direction by providing focus, structure, strategic event planning and execution and the addition of new brands.