Mike Dimperio Email & Phone Number

Florida, United States

Lake Mary, FL

• Selected by executive leadership, based on history of strong business performance, to turnaround poorly performing support and maintenance business during critical period leading to the sale of the Information.
• Within 5 months assessed process, people and service offers, created and put in place a strategy to improve gross profit margin by 12% year over year.
• Assessed team and quickly restructured a global organization of over 200 associates in this 24 x 7 x 365, $50+M business.
• Created a winning culture and maintained high service delivery levels throughout the restructure.

Lake Mary, FL

• Selected to serve as Client Executive for one of the largest Information Management client accounts. o Oversaw legacy billing operations as well as the delivery of large and complex next generation billing.
• Took ownership of another large Information Management client who had been with Convergys for many years but which had been in decline. o Completed first incremental sale to this client in nearly 10 years. Deal.
• Achieved / exceeded all key financial targets during this assignment.

Lake Mary, FL

• Lead business and operations planning for Information Management Division.
• Lead acquisition of VeriSign HO billing operations requiring complex 4-party deal between Convergys, Leap Wireless, MetroPCS and VeriSign. Deal resulted in approximately $70M of incremental business over 3 years.
• Line of Business lead on Corporate M&A activities during period in which business was being considered for sale or spin-off.
• Developed budgets, P&L, resource utilization metrics.
• Implemented product pricing and managed sales operations.
• Negotiated global software resale agreements with software suppliers and distribution partners.

Lake Mary, FL

• Planned and executed product and business strategy for Business Support System (BSS) software.
• Managed Infinys product launch - industry’s first modular, convergent, packaged BSS system.
• Managed $80M annual R&D investment portfolio.
• Performed client and market research, developed strategic product roadmap.
• Developed BSS software release strategy focused on minimizing maintenance costs while incenting clients to upgrade to current software.
• Performed software release management planning including feature prioritization, budget assignment, change-control and project management.

Tampa, FL

• Profitably managed $90M business with operations covering 25 U.S. markets.
• Provided outsourced communications solutions consisting of hosted PBX, Local, LD, broadband Internet (DSL) and communications equipment.
• Achieved annual cash contribution improvement of $12 million. Returned division to profitability through “turnaround” business strategy.
• Managed organization of 300+ staff from all functional disciplines including Sales and Marketing, Field Operations, Engineering, Customer Care and Billing
• Managed consolidation of Intermedia and WorldCom Shared Tenant Services divisions resulting in staff, systems and network synergy realization.
• Reduced capital expense 50%, cost of service (line cost) 25% and staff 20%.

Tampa, FL

• Directed the market segmentation strategy and market planning activities for Integrated Communications Provider (ICP) / CLEC with annual revenues of $900 million and product portfolio consisting of local and long.
• Strategic marketing discipline helped drive Intermedia’s 27% organic revenue growth in 1999.
• Developed revenue attrition metrics, tracking systems, customer data warehouse and other management tools required to drive growth.
• Provided sales support to 700 person direct and indirect sales organization; providing product positioning, competitive messaging, targeted marketing and lead generation.

New Jersey

• General Management of $7.3 billion international communications services product portfolio including Direct Dial, Operator Handled, Calling Card, Country Direct and Mobile Satellite services. Focus on end-to-end.
• Exceeded revenue, unit cost, operating income budgets each year.
• Grew / maintained market share in each of 5 product lines managed.
• Tripled Country Direct revenues from $300 million to nearly $1 billion over a 3-year period.
• Negotiated service introduction and settlement plans with Telephone Administrations (TAs) worldwide.
• Managed annual product development budgets up to $40M

New Jersey

• Managed loyalty / relationship marketing programs for long distance users.
• Developed integrated marketing campaigns using advertising, direct mail, public relations and telemarketing initiatives.
• Utilized lifetime-value analysis to quantify market opportunities.
• Employed predictive modeling techniques to target vulnerable accounts.
• Managed large-scale market research and customer satisfaction studies.

New Jersey

• Designed, developed, maintained subscriber / marketing databases and software applications to facilitate marketing objectives (customer acquisition, retention, and revenue stimulation programs).

Ms, Management Science

Mba, Marketing

Bachelor Of Science (Bs), Computer Science And Business Administration