Michael Doubek Email & Phone Number

Chicago, Il, Us

United States

Chicago, Il

Served the software development team as scrum master/project manager for the Cook County Sheriff and Chicago Police Departments records management system effort. Facilitated daily scrum meetings, sprint planning and retrospective meetings. Worked with product owner and development team to prioritize work efforts to ensure regular incremental product releases. Implemented process improvement by utilizing the sprint retrospective to guide team in identifying areas of improvement and create actionable efforts to be incorporated into future sprints. Removed impediments and/or guided team to find the appropriate resources to remove impediments. Facilitated discussion, decision making, and conflict resolution. Supported and educated Product Owner with respect to grooming and maintaining product backlog. Provided support to team via servant leadership whenever possible and led by example. Provided weekly status reports. Fulfilled departmental information report requests via SQL development

Bannockburn, Il

UC Project Coordinator. Supporting Teksystems client, Baxalta / Shire Pharmaceuticals with Baxter Separation efforts in step with Shire Integration. Coordinating all UC related technology requirements and builds for multiple sites internationally. UC PM supports the Separation Team with scheduling Network & real estate cut overs to isolate Baxalta from Baxter. Also, manage the integration of the new Baxalta sites and merge/migration to the Shire platforms. Technical aspects include migrating existing Baxter UC Users off Baxter and to Baxalta networks via existing Domain trust networks. Primary project includes migrating legacy Baxter Genesys CIC data to a new Baxalta instance of CIC & Nice Call recording

Abbott Park, Il

Engaged as project coordinator to fulfill corporate audit requirements for security initiative in a highly-regulated environment. Managed global initiative securing 25,000 windows file shares and 6,000+ NAS file shares across 3 global data centers and all remote sites within the Abbott environment. Core activities and responsibilities included coordination of global infrastructure owners for file remediation efforts and mitigation. Implemented and managed recurring meetings and status reporting, published meeting minutes, and communications and updates to stakeholders and project sponsors. Provided senior management dashboard reports with KPIs illustrating project progress and achieved milestones including securing over 3000 Windows file-shares during the 1st year, scanned and remediated all windows file-shares containing classified and restricted data. Also, directly coordinated with Global and Regional operations teams to secure all open windows file-shares and designed and managed communication plan and created escalation process for the effort

Northbrook, Il

Project Coordinator/Business Analyst: Brought in on a short term 3 month contract and was extended to run new enterprise Citrix farm project for Project ORION Transition and Transformation. Provided coordination of global resources for Infrastructure Incident, Change and Problem [ICP] as well as escalation management for internal business customers and IT teams. Held weekly status meetings covering migrations, layered software requirements and steady state support. Oversight of resource management of multiple 3rd party vendors, internal business customers, and application owners. Provided escalation management for multiple 3rd party vendors, internal business customers and application owners. Tactical implementation including server fulfillment, application and layered software installs, UAT and Go Live.

Help Desk Technician/Desktop Support: Hired on to run full systems management of Motorola MC70 symbol scanning device systems for WalMart including troubleshooting, re-imaging, inventory, shipping, and user support documentation editor. Also had split duties as helpdesk/desktop support technician managing MACD’s, active directory user/network administration, PC and laptop re-imaging, hardware and software technical support, VPN configuration and troubleshooting and remote user support, and hardware and software installations.

PC Refresh/Desktop Support Technician: Performed attended and unattended software distribution management as well as hardware, firmware and software updating and patch management. Acted as liaison with Network Ops for MACD’s as well as a Tier 1 and 2 refresh technician. Multi-campus responsibility for desktop imaging, rebuilds and packaging

Consultant, Desktop Support Technician: Local desktop support technician providing LAN connectivity issue resolution, software installs/uninstalls, remote desktop support and administration, imaging and distribution of PC builds, network user administration, desktop peripheral support, hardware configuration management and support and Outlook administration

Consultant, Desktop Services Technician: Desktop support technician providing Tier I and II support to all employee levels from general workforce, Senior and Executive management. Research, development, and design of core build and system images and specifications. Working knowledge of setup and configuration of Avaya 9630G hard phone and soft phone telephony. IP configuration for network printers and installation of local printers and drivers. Physical installation of desktops and laptops

Organized products for improved presentation, appeal, and accessibility. Number one salesman in the company for month of June 2006. Provided in-home design and product consultations. Provided sales leadership across multiple locations when needed.Responsibilities Knowledge of all products and options Knowledge of Profit Order System Customer Service Daily coordination with warehouse regarding customers merchandise Coordination with product manufacturer(s) regarding customers merchandise General store upkeep