Mike Downing, Hsae Email & Phone Number

Greater Minneapolis-St. Paul Area

• Sell consumer directed benefits to employer groups ranging from 100-4,999 benefit-eligible employees• Drive new sales growth by partnering with 6 Blue Cross health plans (MN, ND, AR, KS, Kansas City, WY)• Engage with employee benefit brokers to build relationships and partner in sales efforts• Provide Continuing Education, and various product/process presentations to health plan partners and brokers in group settings, both face-to-face and virtually• Perform finalist meetings and provide detailed sales presentations to decision makers to establish trust, set future expectations, and close sales• Partner with internal sales, account management, and operational teams to maximize new sales growth, customer support quality, and partner and client experience

Greater Minneapolis-St. Paul Area

Eagan, Minnesota

• Lead, implement and coordinate the acquisition/retention process for assigned customers by collaborating with stakeholders (agents, brokers, consultants, health plan sales and account management teams) to drive profitable new sales and retention in assigned business segment• Meet sales and retention goals as assigned by management• Develop and build relationship with assigned groups/partners• Work to develop training material for groups and deliver presentations in person, via teleconference calls, or WebEx/Zoom/Teams/etc.• Answer and follow up on incoming sales calls and emails from prospective customers• Identify, develop, and maintain contacts/partnerships for community events and targeted community outreach to attain sales and retention goals• Field and manage escalated client/stakeholder needs• Maximize the sale of company products through determining suitability, eligibility and need; explain product information for appropriate coverage, respond to questions, supply relevant marketing material, and assist with enrollment process• Mentor/train colleagues on industry/products/procedures

Greater Minneapolis-St. Paul Area

• Successfully completed extensive product training on HSA, FSA, VEBA, HRA, COBRA, AAP• Field calls from members with varying account, product, and eligibility questions• Utilize various systems and applications to accurately provide information to members in a timely manner• Maintain a high level of security through effective caller validation• Provide helpful suggestions to members to increase their satisfaction and drive interaction with products• Assist members with navigating through website and member portal to accomplish their account management objectives• Route incoming calls to appropriate department if member call involves further processing

Lake Elmo, Minnesota

• Collaborate with commercial lines underwriters to provide insurance policies to small-large market commercial accounts• Exercise a consultative selling approach with prospects and present options tailored to their specific needs• Present varying commercial and personal lines products in person and over the phone• Gather information and assess risk potential for personal and commercial lines clients• Continuously work together with clients to maintain protection of their changing business• Develop and maintain effective relationships with underwriters and marketing reps to increase product knowledge and provide exceptional service to clients• Effectively convey technical industry information to clients with varying levels of insurance knowledge• Efficiently and compassionately gather claim information from clients and accurately report to company• Follow up with clients for various claim, coverage, and underwriting details• Review and process renewals, recommending policy enhancements when needed• Deescalate clients aggravated by claim, billing, or various other issues, and solve the underlying issues• Retain and grow a $1.7 million book of personal lines premium while keeping the clients’ needs in mind• Transition to the commercial lines department to help the growing agency manage $1.8 million in premium• Continuously evaluate, develop, and exercise agency processes and procedures

Burnsville, Mn

• Earned Employee of the year for relentless effort and dedicated service after only 6 months with company• Consistently develope knowledge of business and operating processes to improve operations• Prioritize a growing list of responsibilities throughout duration of employment• Responsibilities in HR, PR, Social Media, Operations and various other areas• Strategically develope recommendations for processes and protocols including company operating systems• Select vendors and manage vendor relationships• Diligently manage online reputation through strategic social media campaigns• Select awards for company recognition • Write press releases with detail to increase the releases’ SEO, sharing and media pick up• Actively participate in development of customer facing service and sales documents and information• Strategic creation and management of company content and branding to accurately project company vision• Consistently contribute to team meetings to update team on new processes and areas for improvement• Take requests from co-workers for operational issues and needs to ensure maximization of working hours• Process customer requests for cancellation and offer alternative options to retain clients• Strategically target industry professionals for partnerships and referral sources

Minnesota

Sold cremation services to prospective clients in their home. Created marketing materials and utilized direct mail to generate incoming leads. Use a consultative selling approach to match customer needs with company services.

Edina, Minnesota

Took customers from the beginning of the sales cycle until they drove off the lot, providing continuous customer service to prospects and buyers alike. Provided professional, timely, and accurate input to car-buyers in the research process. Resolved issues, taking the proper steps to improve the customer's outlook of the situation and company. Delivered friendly, knowledgeable, and professional sales presentations to make customers feel comfortable, and present the best options to their specific situation. Filled out buyers' orders complying with company policy in a highly regulated industry. Conducted test drives while answering customer questions to the best of my ability. If I did not have the answer, my ability to state exactly that, and find the correct answer kept me from giving inaccurate information.

Worked with a team to provide a safe and enjoyable environment for vulnerable adults. Dealt with objections from clients and worked to solve various issues. Developed patience and listening skills to overcome these objections.

Took care of incoming and outgoing mail. Made personal deliveries of products to businesses in the Duluth/Superior area. Filed purchase orders. Cleaned and organized the warehouse.

Cashier duties. Worked at the store by myself for 8 hour shifts. Trusted with money counts while getting on and off the shifts. Served customers. Dealt with complaints and other issues, while keeping the store clean and stocked.

Bachelor Of Business Administration (B.B.A.), Marketing

High School Diploma, General Education