Melroy Dsouza Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Applications Supported: Argus Enterprise | Front Invest - eFront | Simcorp - Alternative Investment Manager/ASTRA | DELTIX | DEALCLOUD | DYNAMO | Axioma Portfolio Analytics/Portfolio Optimizer | Logic/Function Apps | Factset | Bloomberg | Axway

United Arab Emirates

Applications Supported: Argus Enterprise | Front Invest - eFront | Simcorp - Alternative Investment Manager/ASTRA | DEALCLOUD | DYNAMO | Axioma Portfolio Analytics/Portfolio Optimizer | Logic/Function Apps | Factset | Bloomberg | Axway

United Arab Emirates

Abu Dhabi, United Arab Emirates

SME: Argus Enterprise | Informatica | Tibco | Front Invest - eFront | IBM Cognos | Simcorp - AIM | S&P iLEVEL | DEALCLOUD | DYNAMOCloud Solutions: Azure, AWS & Oracle Cloud InfrastructureKey Accomplishment:Demonstrated exceptional skills & expertise in establishing & maintaining relationships with internal & external stakeholdersEnsured that changes were delivered efficiently and effectively by adopting agile & scrum practices per DevOps & Lean principlesProactively supervised & oversaw the end-to-end delivery process from idea/requirements to deployment & post-go-live supportExpertly trained junior team members in line with the mission, vision, values, goals, & performance standards of ADIA and ITDActively drove maturity & quality across development standards, documentation, user experience, & strategy developmentDefined, delivered & supported technology solutions to the front office investment departments across all asset classes (Equities, Fixed Income, Alternatives, PE, RE)Supported business processes through front-office applications, including portfolio management, investment research & insights, factor risk modeling, & trade generationProficiently managed the business partnership with the investment departments, defining the roadmap for technology in the future & delivering against that roadmap with the help of other IT department sectionsActed as production support & maintenance of technology solutions supporting the front office (Investment Departments), including core applications (internally-developed and third-party vendor), integration solutions, & other software applications owned and managed by ITDTechnical & Functional Upgrade of eFront (Server 2012 to 2019 | DB from Oracle 12C to 19C & eFront Application from 18.1 to 20.1) Multiple Service Pack Upgrade for Front Invest - eFrontMultiple upgrades to Argus EnterpriseImplementation of Simcorp Alternative Investment ManagerMigration of OnPrem Applications to Azure IaaS

Abu Dhabi, United Arab Emirates

Key Accomplishment:• Major Upgrade of key business applications Front Invest (Blackrock - eFront 8.1 to 18.1), Argus Enterprise.• Service Pack Upgrade of key business applications Front Invest (Blackrock - eFront), Argus Enterprise.• Testing Solutions, Testing BAU Incident fixes, Involved in defect fixes. • Pro-active proposed solutions for early morning checks for Business Applications. • Environment Management & Platform Upgrades. Business Departments: Real Estate | Private Equity | Infrastructure | Fixed Income | Alternative Investment Departments.Applications: SimCorp Dimension | FIRM | Tibco | Informatica | TRiO | IBM Cognos | IBM FAP | IBM TM1 | Argus Enterprise | OMIS | Front Invest (eFront) | Micro Strategy | SharePoint | GitHub | Platforms: Server: Windows 2012, 2016, 2019 & LinuxDatabase: Microsoft SQL & OracleInfrastructure: vRA6 | vRA7 | InfoBlocks | Pulse Secure | F5 (Networking/Load Balancer) | Azure | PuppetMonitoring: BMC Truesight | ITRS GeneosSupporting Applications: Delphix | BMC Control M | CI/CD: Team Foundation Server (TFS) | Azure DevOps (ADO)ITSM: Remedy / SmartIT / MyIT | Service Now

United Arab Emirates

Roll: Business Response On Site First Responder. Highly visible and “In-line-of-sight”.On Floor Support with Real Estate, Infrastructure & Private Equity DepartmentsKey Accomplishment:• Demonstrated expertise by performing systems optimization and network refresh while proactively managing client deployment. • Delivered user Manual for external users to use Cognos – Cognos Upgrade 10.1 • Designed and Implemented a Share Point Collaboration Site for REID to better manage their documents.• Identified gaps with onboarding new employees and put a process in place.• Delivered a Leave Management Reporting System (LMRS based on Share Point) for REID.

United Arab Emirates

Roll: Business Response - Primary On Floor Support with Real Estate, Infrastructure & Private Equity DepartmentsKey Accomplishment:• Responsible for ‘Operating the Business Plant,’ i.e., ensuring the continuous operation of business services, maintaining the readiness of business services, and managing technology operating risks.• Operated the Business Plant by providing desk-aligned service delivery and production support. • Assigned a desk or group of desks and are the point of contact for IT business service problems related to that Desk and queries related to that Desk’s use of those services. • Thoroughly reviewed and assessed the effectiveness of operational risk controls and ensured key policies and best practices. • Managed demands from the desk involving enhancements to business applications or the supporting application infrastructure.• Effectively delivered Argus Enterprise (Real Estate Modeling Tool) and user manuals for external users.• Contributed towards a support framework around Front Invest - EIP.• Interacted and communicated with external clients supporting ADIA’s Business.• Assisted in improving process gaps between Real Estate Department and IT Department. • Successfully implemented a resource management solution to manage the copiers and printers fleet.• Successfully migrated REID users from Citrix 5.0 to Citrix 6.5 Environment. • Served as a key tester for mobile-based software Good and Collaboration tool for Mobile \ PC Software Lync.

United Arab Emirates

Rolls: Incident Management - On Site Support | Unified Communication - Video Conference | Service Desk - Call Center, Remote Assistance Key Accomplishment:• Installed, Configured, Operated, and Optimized all Polycom Real Presence Platform Video Conferencing Systems/Calls. • Maintained and supported VC for 45 VSX, HDX 8000 Endpoints / RPX/ OTX / Executive Collection / Eagle Eye Director / POC and Work Orders for Service Delivery and Support.• Established good working relationships with external service providers (eye network).• Planned and performed replacement of recommendations for all warranty Photocopiers at ADIA HQ and High Availability Site. • Supported the Polycom Phase II for the implementation of OTX and RPX Video Conference facilities. • Successfully upgraded all Video Conference Codas from VSX 7000 to HDX 8000. • Implemented Web Smart Device Monitor to monitor Ricoh Photocopiers. • Tested and implemented the Blackberry 10.

United Arab Emirates

Rolls:Incident Management - On Site Support Team Leader - Installations Help Desk - Call Center, Remote Assistance

United Arab Emirates

Crypt0LegendZ is a Free Zone LLC Company Established in the UAE.Crypt0LegendZ was born in March of 2022.The Company Profile:Crypt0LegendZ is a company that deals with Blockchain, Crypto Consultancy, Hardware & Software Solutions.

United Arab Emirates

Outsourced to Abu Dhabi Investment Authority - ADIA via Exceed IT Services.Image Deployment \ PC Installations Incident ManagementRemote Assistance Package Deployment

Abu Dhabi

Certifications:Microsoft Certified Professional