Mark Dunlap Email and Phone Number
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I've spent the entirety of my career in some form of data work, from business analytics, big data analysis, building visualization, or creating data pipelines. All of this has been in both hands-on and team lead capacities. I'm a tinkerer by nature, so my 12 years of people management have all been defined by helping my teams learn new skills and keeping mine as fresh as possible. At the end of the day, I'm a translator - my goal is always to improve the data culture of wherever I happen to be, and that means looking for opportunities to meet my customers where they have needs, whether that's creating a curated data mart or simplifying a complex topic for broad executive consumption in a PowerPoint slide. That passion for a data culture doesn't stop with customers, either - I pride myself on helping members of my teams find their niche in the crazily broad world of data work.
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Vp, Client Services Data And Ai SolutionsVisaDenver, Co, Us -
Vp, Client Services Data & AiVisa Jul 2024 - PresentFoster City, California, UsLeading a full-stack data center of excellence center of excellence supporting >2,100 unique monthly users.
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Sr. Director, Client Services Bi & AnalyticsVisa Feb 2022 - Jun 2024Foster City, California, Us
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Sr. Director, Strategy & OperationsVisa Jun 2020 - Feb 2022Foster City, California, Us
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Sr. Director, Planning & Operations, Global Business OptimizationVisa Oct 2018 - Jun 2020Foster City, California, UsOur team supports a global analytics team, addressing problems that are best solved once. This includes advising executive leadership on organizational priorities, ensuring these are communicated and widely understood across our team and stakeholders, guiding our team talent philosophy, ensuring people have the tools necessary to do their job, and developing and maintaining our global knowledge repository.
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Sr. Director, North America Head Of Business OptimizationVisa Sep 2017 - Nov 2018Foster City, California, UsI lead the team using our Hadoop big data platform to distill massive amounts of data into actionable insights for Visa's North American card issuing clients. We focus on improving the operational efficiency of Visa's core suite of products for credit, debit, and prepaid portfolios.
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Director, Business Optimization And AnalyticsVisa Nov 2016 - Sep 2017Foster City, California, UsCoaching and guiding peers on company and client analytical needs.Developing tools and analyses that enable Client Support Services organization to more rapidly respond to client inquiries and needs.Develop complex queries and workflows utilizing Hive, Pig and Oozie.Trusted and knowledgeable subject matter expert who is looked upon to create and deliver polished presentations of complex topics to large groups, including client and internal conferences and Tableau Conference 2017.
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Sr. Analyst, Business Optimization & AnalyticsVisa Aug 2015 - Nov 2016Foster City, California, UsProvide analytical consulting services to clients in order to identify, forecast and recommend optimizations to business practices.Query, manipulate and analyze data in a Hadoop big data environment using Hive, Impala, Pig and Tableau.Developed an accessible, replicable series of Tableau dashboards supporting sales and renewal process for both prospective and existing clients.
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Vice President, Analytics And Data ManagementRecyclebank Apr 2014 - Oct 2014Led a 9 member team of analytics and data management professionals responsible for processing product data streams, delivering actionable insight, and recommending strategies and tactics.Hiring manager for 4 successful new hires and 3 promotions.Created and defined metrics, reports, and analyses across all departments.Informed strategy and tactics through reporting and analysis for all aspects of business, including executives, product, marketing, sales, client services, finance, and customer care teams.Assessed profitability across established and emerging product lines to ensure financial viability.Worked closely with Tech and Development teams to create and implement new technology solutions for enterprise data management and analytics function.
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Director, AnalyticsRecyclebank Apr 2013 - Mar 2014Oversaw customer care optimization project resulting in a 52% savings in cost-per-contact while increasing SLA adherence by 13%.Completed proof-of-concept testing for SaaS analytics tools, rapidly learning new systems, languages, and interfaces.Transitioned web analytics platforms to better suit company needs.
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Senior Manager, AnalyticsRecyclebank Jan 2012 - Apr 2013Identified and completed analyses to inform numerous business opportunities, including A/B Testing, customer segmentation, market sizing, cost per acquisition, marketing reinvestment, forecasting, and yield management.Project lead for creation of 2 SAP BusinessObjects Web Intelligence applications.
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Rewards Yield ManagerRecyclebank Jun 2011 - Jan 2012Built wireframes and partnered with technical reporting team to consolidate a catalog of >300 reports to 75 more thorough and insightful reports.Stabilized pricing strategy of Recyclebank points platform through application of supply and demand-based yield management strategy.
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Assistant Director - Rmcc AmericasHilton Worldwide Jan 2010 - May 2011Mclean, Va, UsOversaw a 9 member team of Revenue Managers and Analysts responsible for room revenues in excess of $140mm in primary markets, including Washington, D.C., Philadelphia, and Atlanta.Trained team members in demand and pricing analysis, forecasting, and oral and written communication skills.Promoted one analyst to management consultant and graduated two team members from Revenue Management Development Program to full consultant roles.Grew organization capacity and increased profitability through hiring and operational process improvements.Transformed team oversight model, saving approximately $100k per year in employee productivity.Co-managed recruitment efforts that led to the hiring and training of 23 new consultants in 2010 and expanded the hotel capacity of the office by 98 properties. -
Revenue Manager - Rmcc AmericasHilton Worldwide Feb 2008 - Dec 2009Mclean, Va, UsModeled supply and demand and recommended pricing and inventory control strategies to property general managers and sales teams.Acted in a consultant role as a member of property Executive teams to develop revenue maximization strategies, forecast availability problems, redesign tactics, and optimize pricing and booking channel mix.
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Revenue Analyst - Rmcc AmericasHilton Worldwide May 2007 - Jan 2008Mclean, Va, UsBuilt and operated tools and models for analysis of future demand and pricing strategies in MS Access and Excel.
Mark Dunlap Skills
Mark Dunlap Education Details
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Duke UniversityBachelor Of Arts (B.A.)
Frequently Asked Questions about Mark Dunlap
What company does Mark Dunlap work for?
Mark Dunlap works for Visa
What is Mark Dunlap's role at the current company?
Mark Dunlap's current role is VP, Client Services Data and AI Solutions.
What is Mark Dunlap's email address?
Mark Dunlap's email address is ma****@****ail.com
What is Mark Dunlap's direct phone number?
Mark Dunlap's direct phone number is +121243*****
What schools did Mark Dunlap attend?
Mark Dunlap attended Duke University.
What are some of Mark Dunlap's interests?
Mark Dunlap has interest in Amateur Potter And Cyclist, Education, Environment, Recreational Pianist, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Mark Dunlap known for?
Mark Dunlap has skills like Analytics, Data Analysis, Strategy, Forecasting, Market Research, Training, Management, Analysis, Marketing Strategy, Leadership, Business Intelligence, Revenue Forecasting.
Who are Mark Dunlap's colleagues?
Mark Dunlap's colleagues are Malak Alsaffar, Angela Gibling, Rafi Abdala, Denimercury Jesus, Julian Hart, Trey Terry, Tejes Chinchkar.
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