Mark Dunlap Email & Phone Number

Denver, CO, US

Foster City, California, US

Leading a full-stack data center of excellence center of excellence supporting >2,100 unique monthly users.

Foster City, California, US

Foster City, California, US

Foster City, California, US

Our team supports a global analytics team, addressing problems that are best solved once. This includes advising executive leadership on organizational priorities, ensuring these are communicated and widely understood across our team and stakeholders, guiding our team talent philosophy, ensuring people have the tools necessary to do their job, and.

Foster City, California, US

I lead the team using our Hadoop big data platform to distill massive amounts of data into actionable insights for Visa's North American card issuing clients. We focus on improving the operational efficiency of Visa's core suite of products for credit, debit, and prepaid portfolios.

Foster City, California, US

Coaching and guiding peers on company and client analytical needs.Developing tools and analyses that enable Client Support Services organization to more rapidly respond to client inquiries and needs.Develop complex queries and workflows utilizing Hive, Pig and Oozie.Trusted and knowledgeable subject matter expert who is looked upon to create and deliver.

Foster City, California, US

Provide analytical consulting services to clients in order to identify, forecast and recommend optimizations to business practices.Query, manipulate and analyze data in a Hadoop big data environment using Hive, Impala, Pig and Tableau.Developed an accessible, replicable series of Tableau dashboards supporting sales and renewal process for both prospective.

Led a 9 member team of analytics and data management professionals responsible for processing product data streams, delivering actionable insight, and recommending strategies and tactics.Hiring manager for 4 successful new hires and 3 promotions.Created and defined metrics, reports, and analyses across all departments.Informed strategy and tactics through.

Oversaw customer care optimization project resulting in a 52% savings in cost-per-contact while increasing SLA adherence by 13%.Completed proof-of-concept testing for SaaS analytics tools, rapidly learning new systems, languages, and interfaces.Transitioned web analytics platforms to better suit company needs.

Identified and completed analyses to inform numerous business opportunities, including A/B Testing, customer segmentation, market sizing, cost per acquisition, marketing reinvestment, forecasting, and yield management.Project lead for creation of 2 SAP BusinessObjects Web Intelligence applications.

Built wireframes and partnered with technical reporting team to consolidate a catalog of >300 reports to 75 more thorough and insightful reports.Stabilized pricing strategy of Recyclebank points platform through application of supply and demand-based yield management strategy.

Mclean, VA, US

Oversaw a 9 member team of Revenue Managers and Analysts responsible for room revenues in excess of $140mm in primary markets, including Washington, D.C., Philadelphia, and Atlanta.Trained team members in demand and pricing analysis, forecasting, and oral and written communication skills.Promoted one analyst to management consultant and graduated two team.

Mclean, VA, US

Modeled supply and demand and recommended pricing and inventory control strategies to property general managers and sales teams.Acted in a consultant role as a member of property Executive teams to develop revenue maximization strategies, forecast availability problems, redesign tactics, and optimize pricing and booking channel mix.

Mclean, VA, US

Built and operated tools and models for analysis of future demand and pricing strategies in MS Access and Excel.