Merlin R Email & Phone Number

Mumbai, Maharashtra, In

Mumbai, Maharashtra, In

- Responsible for Full Services (IT Development, Application and Infra management, Quality Assurance and BPO) leveraging global outsourcing model.- Owning P&L (revenue, margin, pipeline, receivables) and customer satisfaction.- Sole responsible for Customer in terms of New Opportunities, Delivery Management, Customer Management, Contract Management, Leadership and governance.- Sales: Establish relationship with the customer organization to identify new areas where our products and services can be used.- Responsible for partnership projects - Tracking performance and quality of TCS deliverables, collecting customer feedback and ensure KPIs are met.- RFP & RFI response preparation, Due Diligence and Transition Management for strategic and outsourcing initiative- Vendor Management: Interact with various vendors through effective relationship management.- Attendance at conferences and exhibitions. Presentations at seminars and User Group meetings.- Regular visits to customers (7 different US Locations) to meet with project stakeholders and understand their pain areas, project and technology roadmaps.

Mumbai, Maharashtra, In

- Manage the Client - TCS project portfolio, and act as the SPOC for all client stakeholders.- Discuss and agree with customers, the resource allocations required to meet the project plan. Seek and obtain sign-offs on the statement of work from Finance, Legal and other stakeholders.- Liaison with TCS Offshore teams to ensure that resources and infrastructure will be made available to meet the contractual obligations.- Manage the project milestones / deliverable progress and insure a high standard of quality level is accomplished- Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.- Maintained the customers’ existing revenue spend and strategically upsell additional products and services via new proposal.- Responsible for the recruiting, management and career development of team members and leads.- Organize status meetings with different divisions of client and TCS higher management from time to time.- Organize customer visits to India.- Provided delivery management to ensure customer satisfaction and reference-ability- Help associate in planning and achieving his career goals by means of training and organizing knowledge sharing session.- Act as a single point of contact for TCS onsite folks - Arrange one to one session, listen to their suggestions, concerns and their future plans.- Tracking performance and Performance evaluation of subordinates

Mumbai, Maharashtra, In

- Manage the project milestones / deliverable progress and insure a high standard of quality level is accomplished- Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.- Mentored staff in methodology and consulting excellence and encouraged best practice in project planning and management.- Hold regular calls/conference meetings with onsite DM & Client Senior Management to discuss the project status and areas of improvement.- Proactively managed systems development, implementation and risk via the use of SDLC- Analyse the delivery metrics, perform causal analysis and take corrective action after discussion with onsite DM.- Responsible for ensuring the availability of required infrastructure/hardware/software project requirements at offshore by taking necessary action (follow up / escalation).- Developed project plans and assumed responsibility for project profit and loss.- Assist the offshore leads with project delivery planning, creation of Work Breakdown Structure, work prioritization and capacity planning.- Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC- Tracking performance and Performance evaluation of subordinates- Ensure proper visa/succession planning for the entire year in line with the customer’s need and also track the visa processing from offshore so that queries/issues are addressed on time.

Mumbai, Maharashtra, In

Mumbai, Maharashtra, In