Jefferson Mendoza Email & Phone Number

Tampa, Fl, Us

Clearwater, Florida, United States

Deliver excellent customer service and quick resolution of technical issues for customers via chat, email, and deskside support.Provide support including repairs, maintenance, and resolution of technical problems with deskside IT equipment, including laptops, desktops, telephones, printers, scanners, and other peripheral equipment.Ability to multi-task, delegate, and prioritize tasks to meet the expectations of MetroTech clients.Strong documentation skills; ability to document as I work. Strong written/verbal communication skills and experience maintaining relationships with vendors and clients.Successfully image, install, and domain-join new PCs for clients, ensuring efficient setup and integration into existing network environments. Conducted thorough testing to confirm system functionality, implemented necessary security measures, and provided end-user support and training to ensure smooth transitions.Conduct routine storage maintenance and updates on systems to ensure optimal performance and security.Document technical procedures and solutions in a knowledge base to improve team efficiency and support future troubleshooting efforts.Monitor and manage service tickets using ConnectWise, ensuring timely resolution and customer satisfaction.Participate in the onboarding process for new clients, assessing their IT needs and recommend tailored solutions to enhance productivity and security.Successfully replace a malfunctioning drives on client's computers and image the systems to the client's specific requirements.Execute secure data destruction and provide clients with a Certificate of Destruction to ensure compliance and data integrity.

Tampa, Florida, United States

Demonstrate hospitality while greeting and establishing rapport with the guest and delivering an exceptional dining experience.Provide friendly and attentive service that makes guests feel well taken care of and builds their intent to return.Guide guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.Take accurate orders and partnering with team members to serve food and beverages that meet or exceed guests' expectations.Assist in tasks to ensure a clean, sanitized and safe restaurant.Lead and coordinate private dining events, overseeing all aspects from setup to execution to ensure seamless operations and guest satisfaction.Train and mentor new staff on service standards and event protocols, enhancing team performance and guest experiences.

Tampa, Florida, United States

Tampa, Florida, United States

Computer Systems And Information Technology

CompTIA A+ ce Certification

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Dr. Lydia R. Daniel Honors Program Graduate HCC Arete, Honors Student Organization, Executive Board Member |.

Education record

Activities and Societies: Academy of Business and Finance Completer Graduated with Honors