Expanded leadership to include Enterprise Engineering and Network Engineering teams.• Building centralized team for enterprise SaaS solutions.

Responsible for leading all Finance Technology efforts for Snap, Inc. • Lead global team in support of all Financial systems including Oracle, Concur, Boomi, Blackline, Kyriba and Netsuite.• Develop strong relationship between Oracle and Snapchat.• Ensure efficiency in financial control execution.

Responsible for leading global People, Legal, and portions of Financial technology. Lead business prioritization, resourcing, and budgeting efforts. Evaluate and deploy global software solutions. Lead development of internal applications with particular focus on legal, privacy, and compliance. Develop and consult on acquisition integration solutions.• Launched Achievers cloud recognition system; Achieved 70% daily active users month over month.

Responsible for international deployment and technical operations of Workday HCM and ERP. Responsible for SOX compliant IT process development, SOC 2 development and planning, GDPR employee and customer data compliance. Manage IEX global workforce planning and management technology. Oversee development of GoDaddy legal and fraud investigation tools.• Launched Greenhouse global recruiting and applicant tracking system. Designed and deployed custom Workday integrations to ensure Workday remains system of record.• Successfully deployed Workday ERP solution for $2B+ global enterprise. Unified over 60+ bespokesystems while greatly improving financial visibility.• Successfully launched Workday HCM solution for 5,500 global employees. The project was delivered on time and under budget. The complete effort delivered Payroll, Time Tracking, Talent, Compensation, Benefits, and over 80 integrations. • Delivered Workday Recruiting and subsequent integrations with corporate onboarding and talent management nine months after HCM launch. • Designed Sarbanes-Oxley (SOX) Enterprise Technology engineering and configuration process for on-premises and cloud tools.• Designed and deployed legal document retention solution for employee documents leveraging PeopleDoc and Workday.• Led design and implementation of GoDaddy Role Based Access Control engine and employee lifecycle management in accordance with all SOX stated requirements. • Maintain Workday Security including security architecture, legal auditing process, SOX documentation and change request process.• Support NICE IEX global workforce management and planning solution supporting 2,500 globally care center agents.• Forge vendor partnerships; develop proof of concept applications thus quickly illustrating value provided by external software solutions.• Work across teams to realign priorities, address staffing situations and build highly-effective teams.• Lead Vertex and Avalara global taxation engines.

Responsible for designing and deploying a "next-generation" CRM system tailored to GoDaddy's global care center workforce, inclusive of building a highly-skilled engineering, graphic design, and business analysis team. Responsible for redesigning and scaling GoDaddy's global customer sales and support chat system.• Successfully constructed updated CRM ecosystem serving 60,000 daily customer contacts handled by 2,500 globally dispersed care center agents. Achieved 99.9% uptime using custom designed CI/CD pipeline employing Jenkins, Chef, ServiceNow, HAProxy and Nginx. Delivered 18% overall agent efficiency increase within the first 12 months of leadership.• Leveraged Cisco Finesse to build custom agent telephony experience responsible for increasing agent efficiency by over 21% within 18 months of leadership. Integrated real-time agent compensation metrics, target customer offer information and outbound campaign management.• Conceptualized and deployed "Diagnostic Dashboard" designed to provide agents a real-time report of customer security, accuracy and product data. Automated domain diagnostics responsible for increasing first call resolution by 14%.• Designed and launched robust case management solution responsible for recording and aggregating 60,000 daily customer contacts.• Fostered a "metrics first" engineering culture responsible for producing a valuable real-time view into system and care center operations. Leveraged ElasticSearch, Logstash, Kibana and Hadoop to produce scalable data mart and reporting interface.• Assisted in scaling GoDaddy care center operations to many international locations including China, Manila, Brazil, United Kingdom and India.• Redesigned sales and support chat operations both scaling the agent base by 300% in five months, and saving over 95% in licensing costs per seat. Enabled over 8,000 customer chats per day increasing revenue by 17% while subsequently increasing customer satisfaction scores.

Responsible for leading many internal development teams while fostering new development methodologies. Extended and scaled many applications designed and deployed in my prior role.• Introduced CI/CD and Agile methodologies into the engineering organization. Lead teams to structured development leveraging Microsoft Team Foundation system. • Built and supported all automated systems responsible for corporate events, including annual $5M holiday party. • Developed and supported many internal HCM systems and workflows• Created highly configurable workflow engine for generic business processes.• Constructed native HTML5 streaming system for internal broadcasts

Responsible for designing and building applications designed to support Human Resources, Finance, Recruiting, Network Operations, Corporate Events, Legal, and Care Center operations.• Migrated team projects into Agile development process focusing on SCRUM and Kanban methodologies. • Developed incident automation framework for Computer Associate's Spectrum and ServiceDesk products. • Identified and prioritized projects according to ITIL best practices. • Worked directly with key business partners such as security operations, network operations, and executive leadership. • Developed and supported SAML 2.0 and ADFS single sign on systems for GoDaddy employees to interface with internal and external systems.

Responsible for developing and enhancing internal applications and services. Developed custom notification system known as Revere. Served as department interface design and user-experience specialist. • Web application developer, responsible for Revere event notification service and corresponding management applications. • Utilized C#, jQuery, and .NET Frameworks to Develop and maintain multiple internal ticketing and tracking systems. • Developed company OnCall identification and notification system which resulted in significantly improved service restoration times. • Focused on internal applications including Computer Associates ServiceDesk solutions and custom CRM integrations. • Designed real-time change order tracking interface for GoDaddy Network Operations Center. • Worked to improve automated email processing services responsible for improving customer interactions. • Created software solutions which increased Domain Buy sales revenue by over 152% in less than two years. • Lead product branding and awareness initiative which resulted in a 89% gain in customer response rates. • Increased service transactions by 93% per month all while reducing the amount of labor required by over 112 manual hours per week. • Unified application branding to maximize customer satisfaction and boost Domain Buy aftermarket sales by 17% in less than three months.

Focused on enhancing and extending the functionality of Microsoft Dynamics web based Customer Relationship Management application. Determines and solutions business and system requirements. Develops applications for a global relocation business. • Provided professional influence in architecture and design of Microsoft CRM extensions and enhancements.• Constructed a robust virtual development environment. • Conceptualized and implemented a script injection mechanism. • Designed and developed extensible web controls. • Utilized test-driven development methods.• Exposed many Microsoft CRM API methods to client-side via AJAX calls.• Provided extensible client demo application for distribution to potential customers.

Responsible for development of web-based student management and e-learning applications. Constructed and maintained student and staff software ecosystem.• Responsible for analyzing business needs and providing time saving/cost effective solutions for Apollo’s start-up university – Axia College. • Developed interactive marketing system utilizing SEO, HBX Analytics, and “micro-site” concept.• Prototyped, designed and co-developed a web-based “ePortfoilo” application. • Constructed online interactive learning center. • Developed dynamic error reporting system.• Constructed and administered a feature-rich development environment.• Planned, designed and co-developed web based competency management system. • Administered Plumtree Portal community for internal project management and communication.

Responsible for university service web development, marketing and communications. Maintained and programmed multiple closed-circuit student television channels. Manage small staff of student artists.• Initiated movement to online marketing venues away from more traditional print marketing methods.• Lead campaign to rebuild OSU’s Campus Information Channel. Constructed and maintained multiple Windows NT video servers. Developed secure network for content updates. • Branded four OSU Student/Faculty/Staff Personal Services, including logo design, web design and marketing strategies.• Invented innovative “Quick Card” marketing system in conjunction with web based marketing. • Managed team of three to develop content for closed circuit cable television network.• Held seminars for Students/Employees. Develop lesson plan, and informational documentation for students.