Michael Forbes Email and Phone Number
👋🏾 Good day! My name is Michael Forbes. I am a dynamic and driven professional with a BSc (Honours) in Biology and Psychology from Memorial University of Newfoundland. My journey has been marked by a commitment to leadership, cultural exploration, and a passion for making a meaningful impact.🏆 As President of the Jamaica Prefects' Association, I led initiatives to enhance student leadership and governance across Jamaica, advocating for holistic student development and effective representation. My role involved orchestrating meetings, spearheading community outreach projects, and ensuring adherence to our constitution. Leading my high school’s Model United Nations Club further honed my skills in diplomacy and global issues, organizing international simulations that fostered critical thinking and negotiation.💼 My professional experience includes roles such as an Outbound Call Representative at KGS Research, where I conducted telephone surveys on politics and customer satisfaction, and as a Verification Specialist at Innovative Vision, where I resolved account issues to ensure secure customer service. I also have experience as an Inventory Associate with RGIS Canada and provided administrative support at the Jamaica Civil Aviation Authority.🌍 My travels have enriched my global perspective, from the ancient ruins of Rome and Florence’s artistic heritage to the vibrant streets of Paris and the historical significance of Athens. Each destination, be it Barcelona, Cusco or another beautiful city, has deepened my understanding of diverse cultures and global perspectives, which I believe are crucial in any public service or leadership role.📈 I am currently advancing my expertise with Google’s Project Management and Data Analytics Professional Certificates. My background in project management, strategic planning, and fundraising has equipped me with strong organizational skills and a keen eye for impactful solutions.🚀 With a foundation in leadership and a global outlook, I am excited about opportunities that align with my interests in science, politics, public service, and humanitarianism. I am passionate about contributing to initiatives that drive positive change and leverage my skills to tackle complex challenges.🤝 Let’s connect! I'm enthusiastic about exploring potential collaborations, sharing insights, and contributing to projects that aim to make a difference in our communities and beyond
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 216398
-
Digital Account Strategist — Google AdsTeleperformanceToronto, On, Ca
-
Outbound Call RepresentativeKgs Research May 2021 - Aug 2024Toronto, Ontario, Canada• Conducted structured phone interviews with respondents of the United States electorate to gather data for political polls and surveys, ensuring accurate and reliable data collection.• Engaged with a diverse range of participants, clearly explaining survey purposes and addressing any questions or concerns.• Managed interview schedules to meet daily and weekly survey completion targets effectively.• Maintained detailed and accurate records of survey responses, ensuring data integrity and adherence to quality standards.• Utilized active listening and effective communication skills to build rapport with participants, encouraging cooperation.• Demonstrated adaptability to changing survey protocols, showcasing flexibility and quick learning abilities.• Identified and resolved issues during interviews, including participant objections and technical difficulties, to ensure smooth data collection.• Collaborated with team members to achieve collective survey goals and share best practices for improving response rates and data quality. -
TelemarketerInnovative Vision Jul 2021 - Sep 2021Toronto, Ontario, Canada• Made outbound calls to professionals to onboard them onto the Handy platform, leveraging Zendesk to manage interactions and streamline communication.• Tracked and managed contact lists of potential service providers using SaaS tools to maintain organized outreach efforts. • Clearly explained the benefits of joining Handy, tailoring messaging to align with professionals’ needs and goals.• Collected and accurately recorded company information within Zendesk for seamless tracking and follow-up.• Facilitated the onboarding process, using Zendesk workflows to ensure efficient enrollment and expansion of Handy’s service provider network. -
Verification SpecialistInnovative Vision May 2021 - Jul 2021Toronto, Ontario, Canada• Verified financial transactions for Coinsquare to ensure compliance with security and regulatory standards.• Resolved account issues and addressed client concerns to enhance customer satisfaction.• Conducted detailed reviews of account data to prevent errors and ensure transaction accuracy.• Communicated effectively with clients to provide secure and satisfactory customer service.• Identified and mitigated potential fraud or security issues within financial transactions.• Ensured adherence to regulatory and security policies related to financial transactions.• Utilized verification tools and software to manage and verify transactions.• Analyzed transaction data to provide solutions and improve verification processes.• Collaborated with internal teams to address and resolve client issues efficiently.
-
Inventory AssociateRgis Canada Feb 2021 - Jul 2021Toronto, Ontario, CanadaManaged inventory audits in retail environments, ensuring accurate stock levels andinventory control across various departments.• Collaborated with team members to identify discrepancies, streamline processes, andimprove inventory management practices.• Delivered results within tight deadlines, maintaining attention to detail and operationalefficiency. -
PresidentJamaica Prefects' Association Nov 2019 - Nov 2020Jamaica• Served as the Chief Executive of the JPA, overseeing the day-to-day operations and ensuring adherence to the organization's constitution and directives.• Acted as the official spokesperson for the JPA, representing the interests of prefects to various authorities and liaising with groups and organizations to promote the welfare of student leaders.• Chaired meetings of the National Executive Body, facilitating discussions on policy, operations, and strategic objectives. Ensured that decisions were implemented effectively across all levels of the organization.• Managed the proper functioning of the JPA’s offices, equipment, and accounts, working closely with the Treasurer and the Board of Trustees.• Oversaw the maintenance of accurate records, including minutes of meetings, reports, and resolutions, in collaboration with the General Secretary and Board of Trustees.• Fostered exemplary leadership among student leaders, facilitated cohesion among various prefect bodies, and promoted student governance and leadership within schools.• Addressed and resolved issues affecting schools through dialogue with stakeholders, ensuring the holistic development of students and the advancement of best practices. -
PresidentModel United Nations Club Jan 2019 - May 2020Glenmuir High School• Led a team of club members in simulating United Nations committees, fostering global awareness, critical thinking, and diplomacy skills.• Organized and facilitated weekly activities, debates and discussions on international issues, promoting negotiation, public speaking, and cross-cultural communication among members.• Spearheaded the coordination of MUN conferences and training sessions, helping members build skills in research, speechwriting, and diplomacy.• Led a successful fundraising campaign, raising 150,000JMD ($1,500 USD) to subsidize travel costs for the World Federation of United Nations Associations (WFUNA) International Model United Nations (WIMUN) Conference.• Represented the club as a delegate at WIMUN, actively contributing to high-level policy simulations and discussions on global issues.• Coordinated events and activities addressing global health, wellness, and sustainability, including campaigns aligned with United Nations Sustainable Development Goals (SDGs).• Developed partnerships with school leadership, other schools, and external organizations, increasing visibility and participation of the club.• Managed logistical planning and delegation coordination for participation in both local and international MUN conferences, ensuring seamless involvement of all delegates.
-
Summer InternJamaica Civil Aviation Authority Jun 2019 - Jul 2019Kingston, Jamaica
Michael Forbes Education Details
-
Biology And Psychology -
Biology, General -
Glenmuir High SchoolPhysical Sciences
Frequently Asked Questions about Michael Forbes
What company does Michael Forbes work for?
Michael Forbes works for Teleperformance
What is Michael Forbes's role at the current company?
Michael Forbes's current role is Digital Account Strategist — Google Ads.
What schools did Michael Forbes attend?
Michael Forbes attended Memorial University Of Newfoundland, York University, Glenmuir High School.
Who are Michael Forbes's colleagues?
Michael Forbes's colleagues are Nisse A, Sheryl Tigo, Irina Malasi, Amar Dwivedi, Judith Tomaquin, Geiziane Porfirio, Adriana Romaña.
Not the Michael Forbes you were looking for?
-
-
-
Michael Forbes
Calgary, Ab1cenovus.com -
3pwcommunications.ca, ryerson.ca, ryerson.ca2 (416) 9XXXXXXXXXXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial