Michael Jones Email & Phone Number

Maupin, Or, Us

Maintained cutting-edge expertise through self-directed study in emerging AI technologies, focusing on multimodal AI applications and prompting generative AI systems for productivity. Developed proof-of-concept projects exploring AI-powered product solutions while staying current with strategic implementation approaches for enterprise AI adoption.

Accelerating customer success though AI innovation by creating an operational model for taking academic AI Research to production services across Salesforce Cloud portfolio including:CDP Entity Resolution - Shipped deep learning solution to Data Cloud for entity resolution which ensembles traditional rules engines and deep learning models for improved match rates.Data Sparsity - Shipped BERT based solution for Customer Service enabling small customers with "few data" to take advantage of AI features such as reply recommendations.Multi-modal AI - Shipped state-of-the-art computer vision + text model to Commerce Cloud for improvements in product search and merchandizing.

Founded the Salesforce “AI For Good” program with Project Sharkeye a research effort that uses Artificial Intelligence (AI) to detect great white sharks to learn more about their biology and help people safely share the ocean with marine wildlife. It is a collaborative effort by UC Santa Barbara's Benioff Ocean Initiative and the Salesforce AI Research team. Continuing to champion Salesforce AI Research inside of Salesforce. Computer vision technologies such as OCR for Quip and Mobile as well as NLP for Marketing Cloud. Recommendation engines for Mulesoft and more.

A very enviable role of working directly with the Salesforce AI Research team to better understand, imagine and evangelize their research into deep learning, computer vision, natural language processing, voice and more! Working with Product and Research teams to bring state of the art Artificial Intelligence capabilities in computer vision and natural language processing to Salesforce customers and the world.

Portland, Oregon Area

Responsible for creating AI features for email with a focus on personalization at scale. Ultimately improving customer open rates and conversions. As the Einstein Engagement Scoring product owner I managed a dramatic increase in adoption and helped with go to market. Also involved in Einstein Engagement Frequency which helps customer determine ideal engagement rates. As well as pioneered work in weather based email open triggers.

Portland, Oregon Area

Responsible for creating customer value from social data utilizing machine learning and artificial intelligence technologies. Led three major AI/ML projects from concept through productization. 1. Sentiment Analysis at Scale 2. Social Influencer Scoring 3. Computer vision for social data.

Portland, Oregon Area

Worked closely with CEO building a Social intelligence SaaS startup. Led engineering, product and customer success teams. Heavily focused on data mining and graph analysis to derive insights for marketers and researchers.

Technical evangelism, go to market and strategic partnerships with social networks such as Facebook, Twitter and LinkedIn.

Portland, Oregon

Responsible for global technical delivery. Strong focus on technical integration with development teams in Ukraine.Charged with technical process definition, implementation, and execution to deliver technology solutions to serve the Dachis Group global client base.

Portland, Oregon Area

First employee in a start up environment exclusively focused on Social. Led company through technical due-diligence process during acquisition. Established company as one of seven of the first round of Facebook Preferred developers.Built technical delivery team from the ground up. Made all decisions around development platforms, monitoring, development methodologies, hosting infrastructure. Continued to optimize all aspects of deliver.Responsible for presales support, technical architecture and technical delivery.Lead team to win 4 SoMe awards, 1 OMMA award for efforts in social media technology.Focus on minimizing negative impact of constantly evolving Social API's while continuing to push the edge. Delivered projects for clients such as Levi's

Portland, Oregon Area

Founded a Ruby on Rails web development company focused on agile development methodologies leveraging Ruby and JAVA technologies. Responsible for sales, operations and delivery. Created multi-faceted applicant screening and fulfillment technology to assist residents of Washington State in applying for government benefits across a wide range of programs.

Portland, Oregon Area

Enterprise JAVA development of applications to support call centers and vendors.Responsible for quickly diagnosing issues and deploying mission critical changes to support a 200+ call center on a JAVA based tool.Developed and maintained real-time reports for accounting division. Deep API integration with Saber airline service, European rail services and car rental services.

Charlottesville, Virginia Area

Responsible for the maintenance and extension of the internal facing Customer Service Platform, a JAVA based web application.Created functional prototypes of the next-generation content delivery mechanisms using PHP, XML and Flash. Required working closely with the Creative Director using an agile approach.Developed Flash + Php + Mysql prototype for content delivery.