• Provide Accredited Certification Audit & Registration Services (initial audit and certification, annual surveillance audit, and re-certification) to diverse groups of clients. • Assess and evaluate effectiveness and compliance with organizations’ documented information governance policies and procedures for ISO 20000, 27001, and 9001 audits. • Operate as a Lead Auditor, Assessor, and Analyst for IT and ISO management systems auditing, engaging with clients that contract ISO audit services; executed ISO 20000, 27001, 9001 audits.• Currently providing ISO 27001, 20000-1, and 9001 Gap and Readiness Assessment Services in preparation for a formal ISO Certification.ISO 9001 QMS | ISO 20000-1 ITSMS | ISO 27001 ISMS | ISO Management System Audit Services | ISO Management System Certification Services | ISO Management System Readiness Assessment Services | Process Improvement | Business Analysis | ISO Auditing | Information Security (IS) |Governance Assessments | Requirements Gathering | Change Management | IT Governance

• Oversee high-performing teams of 2-10 in delivering management system and integrated management system services and products in alignment with organizations’ needs, requirements, and expectations. • Design policies, work instructions, information security controls, statement of applicability (SOA), and management system governance infrastructure to drive the success of implementations. • Provide initial audit and certification services, annual surveillance audit services, and re-certification audits for ISO 9001, ISO 20000-1, ISO 27001, and ISO 31000. • Led and guided the development and implementation of an ISO 27001:2013 information security management system (ISMS) for IDEMIA Identity and Security North America.• Partner with 15 companies that contract ISO audit services, assessing and evaluating effectiveness and compliance with documented IT governance policies and procedures for ISO 9001, 20000, 27001, and 31000 Audits. • Performed role of IT Governance Analyst and Auditor for the design, configuration, and implementation of the IT GRC management and workflow system (Quantivate) for PHH Mortgage Enterprise Services.Information Technology (IT) | Process Modeling | Process Governance | Process Improvement | Risk Management | Compliance | ISO Assessment | ISO Audit | ISO Implementation | GRC Training Compliance Assessments | Internal Audits | QMS | ITSMS | ISMS | Business Analysis | Change Management | Quality Management System | Information Technology (IT) Service Management System | Information Security Management System | Risk Management System | ISO Management System | ISO Integrated Management System

• Championed Contract Management System (CMS) and Contract Lifecycle Management System (CLMS) strategies and commercial-off-the-shelf COTS solutions• Championed account management and business analysis, driving solution delivery and performing presentations to communicate the value of new changes.• Pioneered requirements gathering and analysis by communicating with clients and reviewing business processes. • Managed and executed commercial-off-the-shelf (COTS) CMS and CLMS implementations while maintaining alignment with business and technical needs; led 150 client requirement studies and COTS implementations.• Developed PMO governance policies and procedures while overseeing regulatory compliance and conducting annual reviews to drive continuous improvement and positive change.• Constructed and managed CMS and CLMS COTS implementation methodology, governance policies, solution delivery workflow, forms, templates, accelerators, standards, best practices and guidelines.Account Development | Solution Development | Requirements Analysis | Requirements Management | Regulatory Compliance | COTS Implementation | Policy Development | Change Management | Process Modeling | Process Governance | Process Improvement | Delivery Management | Contract Management System (CMS) | Contract Lifecycle Management System (CLMS)

• Headed the project management lifecycle while identifying resources needed to achieve goals and maintain quality of deliverables; prepared budgets of up to $3.75M based on SOW. • Developed detailed project schedules and work plans; delivered project updates to stakeholders to communicate strategy, adjustments, and progress to deliver projects under tight timelines and across various time zones.• Leveraged cross-functional leadership to guide a 20-member data architecture team in New York and India to design, convert, and integrate leading-edge, proprietary Arrow Global market analytics application software suite. • Successfully consolidated 12 input data sources into a master data repository using Master Data Hub and Master Data Management strategy.Project Planning | Requirements Analysis | Business Analytics | Risk Management | Service Delivery | Program Planning | Strategy Development | Stakeholder Management | Reporting

• Delivered strategic leadership across back-office operational and information technology (IT) initiatives; led a team of 30 across 3 locations while managing a $2.5M annual budget. • Steered corporate and organizational continuous business process improvement, regulatory compliance, and data reporting. • Monitored staff compliance with established policies and procedures; conducted annual reviews of established policies and procedures and modified as needed to drive excellence. • Headed and led the creation of next generation software product, Wealth In Motion, a client-facing, fully interactive animated financial planning platform and workbench.Cross-Functional Team Leadership | Project Management | Business Analysis | Operational Excellence | Continuous Improvement | Regulatory Compliance | Software Development | Systems Integration