Michael J. Gaskin Email & Phone Number

Fresno, California, United States

•Manages and executes projects in a timely professional manner with limited supervision•Imaged and deployed workstations across all sites•Works with IT management to determine the hardware needs of the organization • Remote support utilizing Screen Connect and Citrix • Manage users and computers inside of Active Directory• Gained continued experienced within Microsoft DHCP• Create guides for processes and procedures•Tier 2 Escalation Support

Friant, California, United States

• Ensured 4000+ endpoints were installed and configured before the new casino opening• Remotely support users via Microsoft Endpoint Configuration Manager• Manage users and computers inside of Active Directory• Gain continued experience working on Cisco and Aruba Network devices• Configure and deploy Aruba Switches• Experienced with Microsoft DHCP and DNS• Works well in a group to achieve assigned tasks• Meet deadlines instituted by upper management• Manage key and door access through the Casino• Create guides for processes and procedures• Trained new Help Desk Technicians• Manage projects on my own with limited supervision• Manage company devices inside of AirWatch• Ability to explain complex IT concepts to anyone

Fresno, California, United States

(Summer job) •Worked with a team to assemble industrial light systems •Followed specific safety guidelines to ensure a safe environment•Learned how to use power tools

Clovis, California, United States

•Maintained district hardware•Repaired and or replaced Screens/Keyboards •Assisted Help Desk with imaging needs

Madera, California, United States

•Wiped PCs by zeroing the disks•Went on calls with techs to learn basic procedures•Assisted the team with installing SSD's in all desired devices