Michael Gillespie Email & Phone Number

London, Ontario, Canada

London, Canada Area

• Working with an entrepreneurial leadership team, providing direction, planning and execution on best industry standard solutions and processes based on my 20+ years of infrastructure experience.
• Responsible and accountable for administration of hosting and infrastructure, such as: servers, clients, networks, firewalls, peripherals, virtualization, storage, back-ups, and disaster recovery.
• Identified and documented many areas of risk and provided actionable solutions.
• Map and manage relationships and interdependencies across a breadth of technologies and their integration to all levels of the organization.
• Immediately executed on many stalled efforts and brought them to realization.
• Committed to driving out variation through sustainable and repeatable processes.

• Leadership and Team Development Experience
• Provided leadership for a multi-cultural team of cross-platform senior infrastructure professionals distributed globally across seven countries with a focus on Process Improvement, New Technologies, Lifecycle, Capacity.
• Accountable for performance management functions including salary administration, employee development and coaching, selection, on-boarding, and performance evaluation. Recognized as coach and mentor.
• Approved and assigned all work projects and assignments to staff and contractors.
• Contributed to annual budget process, maintaining an ongoing awareness of cost effectiveness and value.
• Initiated and facilitated monthly forums, partnered directly with top vendors to remain up to date on services.

• Provided hardware and operating expertise with a focus for Windows on Dell/IBM hardware and HPUX Unix on HP hardware.
• Member of the Canada IT Leadership team actively involved in developing 5-year IT strategy.
• Championed Business Unit (BU) lifecycle management and Total Cost of Ownership (TCO) initiatives.
• Led the global standardization processes for the BU infrastructure environment impacting critical decisions made at the regional level.
• Lead many IT projects and roll-outs to AgHorizons locations from Vancouver BC to Baie Comeau QC.
• Developed, implemented and supported Disaster Recovery solutions for the region.

• Reporting directly to the company CEO, was solely responsible for the administration of the primary business application on an UNIX platform with a small internal team and network of external technical support people.
• Sat as a member of the business management team representing IT functions.
• Acted as the primary admin and relationship manager of NxTrend supply chain ERP solution (emphasis on lean manufacturing).

• Implemented many TQM procedures to reduce variation and increase the overall value of service.
• Initiated and implemented analytics that identified critical tracking information that was used to conduct targeted employee/process training and offer guaranteed service to customers.
• Followed best practices learned from Deming and Shewhart. Reduced rework and helped to drive fear from the workplace. Developed and produced corporate policy and procedure manuals.
• Responsible for the continuous training and development for all new and current employees. Introduced TQM theories and principles to the organization and developed reporting to gauge effectiveness. Worked with.

• Worked many aspects of sales, marketing and operations for a sports and recreation wholesale company that primarily distributed Arctic Cat snow machines in western Canada

Continuing Education

Fundamentals of Project Management

Continuing Education

• W. Edward’s Deming seminar series • Quality Assurance Planning