- Operated a two-way radio in accordance with FCC, TSA, and HIPA regulations.- Coordinated daily route assignments and ensured all changes were communicated prompt and effectively.- Maintained a record of growing customer and driver trends in an effort to develop innovative countermeasures.- Provided real-time job descriptions to a fleet of privately contracted couriers specialized in critical medicine and law delivery.- Managed all lines of communication between our Customer Service department and our couriers.- Governed driver payout ratios on a job-by-job basis.- Assisted our Customer Service department with inbound order entry and de-escalation during periods of high call volume.- Remotely supported Reliable Delivery throughout the Covid-19 pandemic.

- Collaborated with vehicle coordinators to ensure consistency throughout the vehicle software update processes.- Managed the vehicle Retest process and designed optimal test procedures to maximize team efficiency.- Utilized software tailored to vehicle analysis to interface with the vehicle to perform updates on vehicle modules.- Trained and supported new employees throughout the process of understanding the basics of vehicle validation.- Updated and maintained vehicle and inventory databases using Microsoft Excel to project consistent accuracy.- Strove to push new ideas and organizational methods to combat inefficient Legacy procedures.

- Cabled and configured Cisco routing and switching equipment within Ford Motor Company’s primary and secondary global data centers.- Maximized network performance by monitoring performance, troubleshooting network problems and outages, and collaborating with network architects on network optimization.- Traveled within North America to install and configure new sites or perform a refresh on degrading sites.- Interacted with customers across the Ford Motor Company Dearborn campus to troubleshoot personal network related issues.- Resided as a primary point of contact throughout the Detroit Little Caesar’s Arena network implementation.

- Reviewed vehicle subsystem performance through a review of technical specifications and owners/operating manuals.- Followed test scripts to verify subsystems operate to design intent.- Performed scripted testing and supported the development of independent test strategies.- Monitored vehicle response and log data through in-vehicle data bus/data acquisition software.- Isolated and logged vehicle anomalies and documented test information.- Executed 4,000+ hours of testing as a team to push the Lincoln Continental to enter the “Ok to Buy” status for consumers.