Matthew Guo Email & Phone Number

San Francisco, California, United States

- Welcome patrons to Alcatraz by providing history and trivia about the island's past.- Answer questions about directions, services, and programs to ensure a smooth and enjoyable experience.- Process cash and credit transactions accurately using the Touch POS or New Transaction system.- Restock merchandise, organize shelves, and check inventory to maintain product availability.- Collaborate with team members during opening and closing shifts, ensuring the day's schedule stays on track.

San Francisco, California, United States

- Provide reliable transportation to food markets and health offices, ensuring timely access to essential services.- Assist in shopping for groceries and necessities, offering personalized support and companionship.- Maintain regular visits (2-3 times a week) to ensure consistent care and address immediate needs.

Santa Cruz, California, United States

- Resolved Zoom support tickets in ServiceNow by connecting clients with student consultants or providing drop-in assistance for efficient issue resolution.- Managed 6 spreadsheets to track ticket statuses, client details, and consultant assignments for easy reference and streamlined operations.- Trained 2 new consultants and provided ongoing feedback to enhance their performance and development.- Collaborated with 3 team leads to design websites on the WordPress-powered platform CampusPress

Santa Cruz, California, United States

- Managed Zoom meetings and resolved troubleshooting issues for 30 clients to ensure participants experience smooth remote learning.- Supported 5 event webinars, providing technical support and highlighting key speakers to create an engaging, in-person experience for attendees.- Provided additional guidance to professors on uploading learning materials and creating Zoom meetings within the Canvas learning software.

San Francisco, California, United States

- Prepared for career readiness by learning how to craft effective resumes and cover letters.- Participated in 8 job-readiness training workshops, actively engaging and speaking during activities.- Collaborated with 5 peers in job-readiness activities, enhancing teamwork and communication skills.

San Francisco, California, United States

- Initiated 50 new computers and cleared 50% of outdated supplies from the storage room to make space for new equipment.- Replaced outdated computers with updated models in three departments to enhance performance.- Tracked the installation of new computers using Microsoft Excel to monitor progress in transitioning to newer equipment.

San Francisco Bay Area

- Supported customers with product inquiries and delivered exceptional customer service during the peak season.- Assisted with elderly clientele to facilitate their shopping needs and coordinated transportation through San Francisco Paratransit or taxi services.- Operated a cash register during high-traffic periods or in situations requiring additional cashiers.- Restocked products from storage or return services, ensuring that shelves were consistently well-stocked and organized.

San Francisco, California, United States

- Prepared and organized eight interactive art projects for visitor participation, ensuring a welcoming and engaging environment.- Demonstrated and provided clear instructions for art project activities, fostering a positive and educational experience for participants.- Managed post-activity cleanup, maintaining a tidy and orderly space.

Certificate Of Achievement, Library Information Technology, 1St Semester

Activities and Societies: Introduction to Libraries | Library Public Services | ComputersAfter completing my Bachelor's degree at UC Santa.

Bachelor'S Degree, Computer Science Game Design, 4Th Year

Activities and Societies: Playing and dissecting video games | Learning video game development | Critiquing media | DrawingI'm a first.