Michael Harrigan

Michael Harrigan Email and Phone Number

Vice President of Digital Service Operations at IKEA US | Driving Innovation & Operational Excellence in IT Infrastructure & Service Management @ IKEA
holland, north brabant, netherlands
Michael Harrigan's Location
Conshohocken, Pennsylvania, United States, United States
About Michael Harrigan

Experienced and results-driven Information Technology executive with a proven track record of over 25 years in leading large-scale IT operations, service management, and technical support across diverse infrastructure platforms. Renowned for driving innovation, operational efficiency, and organizational transformation, I am passionate about leveraging technology to solve complex business challenges and deliver measurable outcomes.As a dynamic leader, I excel at building and mentoring high-performing teams, fostering collaboration, and inspiring a culture of accountability and excellence. With a strong focus on strategy and execution, I have consistently delivered on critical initiatives, from optimizing IT infrastructure and implementing cutting-edge solutions to driving cost efficiencies and enhancing user experiences.A forward-thinker with an eye for emerging trends, I am committed to staying ahead in a rapidly evolving tech landscape. My hands-on, energetic approach ensures that I not only lead by example but also set high standards for personal and professional growth within my teams.

Michael Harrigan's Current Company Details
IKEA

Ikea

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Vice President of Digital Service Operations at IKEA US | Driving Innovation & Operational Excellence in IT Infrastructure & Service Management
holland, north brabant, netherlands
Website:
ikea.com
Employees:
77602
Michael Harrigan Work Experience Details
  • Ikea
    Vp Digital Service Operations
    Ikea Sep 2022 - Present
    Pennsylvania, United States
    As Vice President for Digital Service Operations I oversee and manage the digital service delivery and operations within IKEA USA. I accomplish this through a combination of leadership, strategic planning, and hands on management to ensure our digital services are efficient, reliable, and aligned with IKEA overall business goals. We pursue operational excellence through performance management, strong stakeholder collaboration, and by staying abreast of emerging technologies and trends in digital services and retail innovation.
  • Ikea
    Director Information Technology Operations
    Ikea Nov 2020 - Sep 2022
    Conshohocken, Pennsylvania, United States
    Responsible for developing and managing the overall offline IT service delivery strategy and operations for IKEA USA. Lead the country service operations team to deliver high value added solutions that meet the defined availability, reliability and customer satisfaction standards of our many physical locations throughout the United States.
  • Ikea Group
    Area Manager
    Ikea Group Dec 2017 - Nov 2020
    Philadelphia, Pennsylvania
    I’m happy to be back in IT after 5 years working on the “business side” of IKEA. Feels like I never left!
  • Ikea
    Regional It Rollout Manager - North America
    Ikea Jun 2014 - Dec 2017
    Greater Philadelphia Area
    Partner with Retail and Distribution Services organizations to deliver the IKEA Multichannel Transformation Program across all sites and functions within USA and Canada. Responsible for change management efforts, and leading various business development initiatives to enhance the customer buying experience at IKEA. Current projects include B2C website and ecommerce enhancements study (project lead) and enabling Click and Collect online payments for all stores in the United States.
  • Ikea It
    Unit Manager - End User Computing
    Ikea It Jan 2009 - Jun 2014
    Responsible for planning, delivery and operation of technical standards and services in the areas of Managed Desktop, Terminal Server/Citrix, Directories & Authentication (Active Directory, OID, Red Hat, etc.), Messaging & Collaboration (Exchange), Centralized Windows Computing, and Special Platforms including printing, Macintosh, thin clients, and handheld devices. Staff responsibility for 65 people globally and control a budget in excess of 12M €.
  • Ikea It
    Global Service Manager
    Ikea It Sep 2006 - Jan 2009
    Production Service Manager for Windows Central Infrastructure services at IKEA including Active Directory, Citrix Presentation Server, and automated software delivery. Manager for a global team of 12 Senior Windows System Specialists located in Philadelphia, Sweden, and Shanghai providing service level fulfillment to over 140,000 users and 300+ locations worldwide.
  • Ikea It
    It Operations Manager - Icc3
    Ikea It Sep 2004 - Sep 2006
    Designed and implemented a new global maintenance organization for IKEA's managed desktop solution including detailed location strategy and comprehensive team member competence profiles. Areas covered were Active Directory infrastructure and delegation model, Citrix Metaframe server farms, and maintenance of a proprietary software delivery system for PC's and servers globally.
  • Ikea It
    Regional Manager Windows Server/Desktop - North America
    Ikea It Aug 2001 - Sep 2004
    Consolidated and restructured technical efforts between Philadelphia, Los Angeles and Toronto by standardizing support tools and methods, and creating a single point of contact system for all North American users. Managed the deployment, maintenance, support and upgrade of over 200 Windows based servers, 4,000 desktop and mobile workstations, various hardware and software packages, operating systems and distributed printers. Direct management of 4 regional supervisors with a team of 16 Windows technicians and specialists.
  • Ikea It
    Pc Support Supervisor
    Ikea It Oct 2000 - Aug 2001
    Oversaw internal and contracted Desktop and Server support personnel. Ensured trouble calls and system events were recognized and resolved in a timely manner. Responsible for the hiring, termination, and disciplinary action of co-workers.Combined responsibility for both desktop support and Windows server area. Gained efficiencies of scale by cross training desktop support co-workers to act as Windows server technicians.
  • Ikea It
    Windows System Specialist
    Ikea It Jul 1999 - Oct 2000
    Provided second level desktop support directly to IKEA internal and/or external client end-users. Received and resolved technical trouble calls from all North American sites according to priorities and time frames specified within IT Service Level Agreements.Performed installation, configuration, upgrade and troubleshooting of IKEA client workstations, network computing devices, and distributed printers.
  • Ikea Long Island
    Commercial Office Planner
    Ikea Long Island Dec 1997 - Jul 1999
    Assisted customers in the self planning process and provided accurate designs and detailed layouts at the proper time in the customer's buying process. Educated and kept updated on product features, services, customer selling skills, technical information and requirements and planning skills. Trained and coached apprentices on product features, services and customer selling skills. Qualified customers and provided more detailed plans when the customer needed and was ready to buy. Ensured that merchandise was presented according to IKEA standards and was properly labeled and signed.

Michael Harrigan Education Details

Frequently Asked Questions about Michael Harrigan

What company does Michael Harrigan work for?

Michael Harrigan works for Ikea

What is Michael Harrigan's role at the current company?

Michael Harrigan's current role is Vice President of Digital Service Operations at IKEA US | Driving Innovation & Operational Excellence in IT Infrastructure & Service Management.

What schools did Michael Harrigan attend?

Michael Harrigan attended Penn State University, Farmingdale State College.

Who are Michael Harrigan's colleagues?

Michael Harrigan's colleagues are Randip Virdee, Eglė Sarapinienė, Alejandro Piñero Ferri, Sofia Christiansson, Emre Simsek, Maya Desnoyers-Garneau, Natascha Huisman.

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