Morgan Hecht Email & Phone Number

• Offered assistance in writing and submitting documents and reports associated with accreditation and student recruitment needs.
• Developed and updated spreadsheets and databases to track, analyze and report on departmental budgets and alumni data.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Supported senior leadership by developing status reports and organizing activities related to planning, scheduling speakers, budgeting and more for events.

• Engaged with customers to effectively build rapport and solved customer challenges by offering relevant products and services.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.

• Created a wide variety of hot and cold drinks in a fast-paced environment with consistently positive customer satisfaction scores.
• Trained over 50 new team members around proper procedures and customer service needs to ensure each team member's success.
• Completed successful daily cash audits to correctly balance drawers at the end of each shift.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Master Of Public Administration - Mpa

Bachelor Of Science - Bs, Economics And Finance

Activities and Societies: Alabama Insurance SocietyMinor: Risk Management, Insurance and Financial Services