Energetic results-oriented strategic manager with considerable experience driving customer service and excellence in the financial services industry.A practical down-to-earth operations manager who likes to go straight to the heart of the problem with the specific intentions of strategically improving the organization’s performance. Reputation for achieving and maintaining quality products and services.I have had with extensive experience a Project Manager, an Operations manager, Process Improvement Manager, and Quality Control Review Manager. I have developed and spearheaded numerous programs and projects to improve and optimize the customer experience and the organization’s performance. Champions process improvement initiatives in the organization in a variety of product or service settings.Leads team efforts to establish and monitor customer relations, supports strategic planning and deployment initiatives. Developed numerous business programs to improve and enhance the business process which significantly improve the customer experience.Develops measurement systems to determine organizational improvement. Analyzes financial situations, determines and evaluates risk, and employs management tools and techniques in resolving organizational challenges.Superb multi-tasking skills and organizational aptitude while executing business initiatives in fast-paced environments.Provided leadership and management to operational staff to support high volume transactions. Committed to superior customer service.Specialties: • Organizational Structuring• Operations Management• Process Improvements• Project Management • Systems Implementation • Time Management • Organization Skills• Communication, especially policies and procedures • Creative Problem Solver • Workflow redesigns and solutions • Loan Origination Systems and Apps.• Regulatory Compliance• Loan Documents • Quality Review Programs• Vendor Relationships • Policy Development• Instructional Training