Mercedes Johnson-Ishmon, Lcsw Email & Phone Number

Addison, Tx, Us

· Interfaces with clinical leaders to define educational standards for subjects with diagnostic criteria that impact learning in traditional educational settings. · Partners with educational leaders and clinical partners to translate and implement standards, KPIs, and competencies for instructional delivery. · Analyzes & assesses competencies to develop comprehensive processes, then leads implementation & quality assurance inception to execution. · Establishes assessment criteria… Show more · Interfaces with clinical leaders to define educational standards for subjects with diagnostic criteria that impact learning in traditional educational settings. · Partners with educational leaders and clinical partners to translate and implement standards, KPIs, and competencies for instructional delivery. · Analyzes & assesses competencies to develop comprehensive processes, then leads implementation & quality assurance inception to execution. · Establishes assessment criteria for maintaining implementation-related quality checks and balances. · Captures and analyzes individual & group performance data to pinpoint areas of excellence and quality gaps, then utilizes insights to inform targeted training needs and improve instructional outcomes. · Enhances instructional delivery by collaborating with training and development teams to design & implement effective training programs and content that addresses identified skills gaps. · Develop scalable processes & intervention-based solutions to meet the growing demand for evidence-based educational support. · Tracks and manages adverse events and significant unusual incidents, conducting trend analyses to ensure the implementation of exemplary escalation protocols. · Identifies gaps and deficits within escalation protocols, driving the continuous improvement of interventions and support mechanisms to maintain high standards of quality and responsiveness. Show less

Freeport, Illinois, United States

· Interpreted and executed the family and student success plan and roadmap, driving organizational change through meticulously developed strategic execution plans. · Conducted comprehensive trend analysis reports, providing senior leadership with critical data insights to support informed decision-making and strategic planning. · Leveraged strategic and creative thinking to guide the team in implementing innovative solutions tailored to the needs of key internal customers, including the… Show more · Interpreted and executed the family and student success plan and roadmap, driving organizational change through meticulously developed strategic execution plans. · Conducted comprehensive trend analysis reports, providing senior leadership with critical data insights to support informed decision-making and strategic planning. · Leveraged strategic and creative thinking to guide the team in implementing innovative solutions tailored to the needs of key internal customers, including the Executive team and Segment leads. · Oversaw processes for conducting Key Results Tracking, analysis, and advocacy for client health, collaborating closely with Financial, Operations, and Clinical Teams to ensure optimal outcomes.· Interfaced with senior leadership to define and articulate continuous improvement initiatives, ensuring alignment with organizational goals and quality standards. · Drove continuous improvement initiatives by utilizing advanced systems, tools, & playbooks to enhance understanding, monitor progress, & inform ongoing training support for advocacy initiatives. · Developed scalable processes to ensure consistency in the family and student experience across all segments, maintaining high standards of quality and service. · Translated advocacy data into actionable insights, collaborating with operational leaders on the execution and coordination of strategic roadmaps. · Supported ad hoc advocacy, experience, and engagement projects, ensuring alignment with organizational goals and enhancing patient outcomes. Show less

Freeport, Illinois, United States

· Fostered trust while nurturing relationships by liaising between families & the institution to ensure clear communication & facilitate confidential settings for complaints, concerns, & grievances. · Provided comprehensive information about resources & services, educating families about their rights, responsibilities, & access to interventions & technologies available to support successful outcomes. · Tracked complaint and grievance data to identify operational, clinical, and… Show more · Fostered trust while nurturing relationships by liaising between families & the institution to ensure clear communication & facilitate confidential settings for complaints, concerns, & grievances. · Provided comprehensive information about resources & services, educating families about their rights, responsibilities, & access to interventions & technologies available to support successful outcomes. · Tracked complaint and grievance data to identify operational, clinical, and financial trends, then utilized trend analysis to formulate actionable recommendations for reducing complaints and improving the overall experience. · Identified gaps impacting successful outcomes, such as education deficiencies, resource needs, goal setting, risk screening, and missed opportunities from intake onboarding to service, then translated findings into change management projects that refined standard operating procedures and roadmaps while enhancing outcomes. · Delivered training to internal, lateral, & cross-functional teams, ensuring continuity & cohesion in improvement strategies while closely monitoring implementations to measure effectiveness. Show less

Las Cruces, New Mexico, United States

· Coordinated executive-level business operations and projects across cross-functional business units and multi-disciplinary teams in a highly regulated environment. · Translated critical operational updates to downstream segments to ensure objective alignment. · Designed workflow processes to organize and categorize complex executive instructions into actionable steps and procedures for designated workgroups & operational segments. · Managed confidential personnel files in… Show more · Coordinated executive-level business operations and projects across cross-functional business units and multi-disciplinary teams in a highly regulated environment. · Translated critical operational updates to downstream segments to ensure objective alignment. · Designed workflow processes to organize and categorize complex executive instructions into actionable steps and procedures for designated workgroups & operational segments. · Managed confidential personnel files in compliance with information privacy standards. · Actioned requests for data release & transmission in compliance with confidentiality standards. · Employed Google Suite to manage executive tasks, calendars & obligations, ensuring no conflicts. · Executed precise forecasting to identify conflicts and then coordinated resolutions. · Coordinated in-person meetings and events, including the coordination of meeting & event venues, food service, managing confirmed participants, and all other logistical aspects. Show less

Master'S Degree, Social Work

Bachelor Of Science - Bs, Biology, General