Michael Kaufmann Email and Phone Number

Provider of Operational and IT consulting services. Specializing in streamlining business operations and maximizing profitability with a focus in the hospitality industry. Provider of training services and drafting of operational policies and procedures. Provider of Project Management services in Database design, Data privacy, Data security and overall technological solutions. Sample Completed ProjectsPrivate Consulting FirmJanuary - February 2016Project involved creating a full training curriculum and training schedule to ensure that the client was in full HIPAA compliance regarding its data privacy and data security policies & procedures. To do this, full analysis of all data pertinent HIPAA laws and guidelines needed to be analyzed and cross referenced with client’s company polices and everyday working practices. The outcome then had to be balanced with the practical working environment and learning profiles of the employees to ensure that it was effectively absorbed and adhered to. Minority Business Development Center at University of ToledoNovember - December 2015Project included requirements gathering, creation of a database (front-end and back-end) to solve client's issue, quality assurance throughout the project, setting up long term plans to administer and host said database, complete documentation for succession planning, and end-user satisfaction. East Coast Tavern GroupAugust 2012 - July 2013Project consisted of creating an ‘umbrella’ company for 5 separate hospitality concept/locations. Project involved requirements gathering from owners, creating uniform policy throughout all locations and creating financial transparency. Project also included closing one of their locations and creating a new concept from scratch. Creating new concept involved sourcing geographical location, researching and designing concept, menu, computer POS system, financial protocol, staff training, policy creation, opening and continued operations.

• Implemented SaaS application suite for Fortune 50 & 100 hospitality companies in the United States, Russia and China with annual gross revenues ranging from $2 million to $8.5 billion• Gathered client requirements, analyzed data and made recommendations on project management team for solutions regarding customization, training and implementation. • Conducted in person and online training workshops for these solutions for audiences ranging from 3 to 50, very frequently including senior management and C-Level staff • Drafted and presented internal technical briefs to support C-Level staff in the sales and implementation process

• Created and implemented uniform operational policies to support infrastructure for newly formed umbrella company• Increased sales from $3.8 million to $4.2 million in 2012 through new sales strategy implementation. (Scholars American Bistro)• Cross-trained and developed 3 hourly staff members with operational strategy and sales acumen who have since moved on to acquire AGM, GM and Director of Operations titles • Helped write and design operations, menu and concept for new location (Carrie Nation)

• Trained and mentored General managers, promoted corporate initiatives and revitalized underperforming pubs • Streamlined business operations by eliminating redundant procedures, terminating poor vendor relationships/contracts, hiring appropriate staff and installing succession plans • Consistently erased double digit sales deficits while increasing locations’ profitability through sales strategy, cost reduction and customer retention programs• Intimate knowledge of profit & loss statements, inventory management and labor control • Trained managers and hourly staff on business mechanics and core sales competencies

• Administered Salesforce Customer Relationship Management (CRM) database • Interpreted CRM data for Senior Management performance reports that highlighted sales and marketing opportunities• Planned and executed over 30 ShoreTel telephony technology sales seminars that ranged in size from 10-50 people• Generated and qualified leads for Sales Team that lead to increased revenue and profitability

• Formed sales partnerships with veteran agents resulting in first year revenue growth of 40% and 2 Million Dollar Round Table Awards • Maintained existing client relationships and accounts • Utilized Investment View to monitor economic climate and current markets

• Team leader for sales manager’s staff including managerial responsibility for 5 new hires • Fostered beneficial relationships with 3 local schools and several businesses • Opened up selling opportunities through networking and mining current client data