Mike Leach Email & Phone Number

Nolensville, TN, US

Nashville, Tennessee, US

• Vice President, OperationsServed as a galvanizing people and business leader, providing clear and regular strategic direction to a team of 10+ people. As an integral member of the Gunner Leadership Team, I led the.
• Recovered relationship with key supplier by setting appropriate expectations. Resulted in immediate quality, delivery, and cost improvements. Negotiated refurbishment of kennel tooling, saving $40K.
• Organized warehouse, making it safer and more efficient. Taped off lanes, exits, and fire extinguisher locations for safety. Moved product staging areas to be more efficient by reducing movements. Zero safety.
• Reset warehouse team expectations - establishing metrics, overtime control, work order driven production.
• Implemented some basic lean management strategies, including a visual management board, Gemba walks, Kaizen activities, and waste reduction strategies.
• Oversaw efforts to have UPS and FedEx compete for outbound business, resulting in rate shopping, better negotiated rates, and significant savings ($200K+ annually) for our outbound shipments.

New York, NY, US

• Used my process improvement, lean leadership, and people management skills to improve order lead times and order completion rates. Reduced friction in the order cycle, resulting in higher customer satisfaction. Worked.
• Rationalized discount policy in Customer Experience, saving the company $5M annually, while maintaining Net Promoter Score (NPS) of 80+
• Discovered and implemented a returns optimization process in the Optical Labs, saving the company $1M annually and improving sustainability. This was discovered via a Lean Gemba walk in the Lab.
• Scaled Vision Insurance partners from 2 to 6, expanding customer options and increasing sales
• Developed the team to pivot from tactical efforts to continuous improvement efforts, solving problems at the root cause
• Implemented Lean Management training to the Operations team, leading to new and creative solutions to better serve our customers

West Chester, PA, US

• Led all activities for CTDI Nashville. Responsible for all operations of 400K sq. ft. facility with 300-400 employees. Accountable for full range of processing, from receipt, test, repair, and order fulfillment. Led 8.
• Implemented Lean Principles such as Visual Factory, 5S, and Gemba Walks.
• Turned the branch from negative to positive financial results.
• Ensured all Client Service Level agreements met each month (100% on time shipping, Timely receipts, Inventory Accuracy, Inventory DOH, several others).
• Built solid senior leadership team via a combination of new hires and developing existing staff.
• Scaled facility and staff to take on 50% more volume due to winning additional business from Comcast.

Farmers Branch, TX, US

• Led all supply chain operations teams. Responsible for all aspects of trade in processing, from receipt to order fullfillment; 5 direct and up to 300 indirect reports. Partnered with sales teams to win and support new.
• Reduced SG&A departmental spend by $300K by consolidating redundant workflows.
• Re-negotiated contract with third party logistics company; reducing cost by 20% annually.
• Improved all Key Performance Indicators (Turn Around Time, Work In Progress, Yield, Cost, several others).
• Moved business away from 3PL provider to in-sourced company owned facility: gained flexibility, six new customers growth, cost savings of up to 50% in several areas.
• Scaled new facility capacity from 15,000 devices processed in June 2017 to 391,000 in December 2017.

Nashville, Tennessee, US

Managed supply chain order fulfillment teams. Ensured timely, accurate processing/shipment of customer orders and led post-sales customer support teams; 5 direct and 45 indirect reports.✪ Achieved annual cost savings of $150K by consolidating 4 previously segmented departments. ✪ Redesigned order tracking and fulfillment for Husqvarna Annual Convention.

Nashville, Tennessee, US

Led teams of employees who were responsible for receiving, triage and refurbishment of consumer electronics; 6 direct and 600 indirect reports. ✪ Increased yield from 50% to 75% by implementing Lean Manufacturing methodology.✪ Reduced defect rates from 8% to 1.5% via continuous improvement initiatives.✪ Improved like for like model replacement from 75% to.

Nashville, Tennessee, US

Oversaw call center operations for multiple corporate accounts; managed 12 to 275 staff.✪ Reduced cost per call by 22% through consolidation of call routing groups. ✪ Achieved annual cost savings of $240K by automating outbound verification callbacks.✪ Led initiative to decrease reliance on live agents; boosted web claims from 0% to 40%.✪ Implemented.