Michael J. Loughran Email & Phone Number

Travelling the globe assisting technology-focused projects while aiding in a variety capacities.

Greater New York City Area

Secaucus, Nj

Responsibilities included ensuring all IT demands of the data center were fully operational, maintaining stability, reliability, & sustainability, user administration & provisioning, Active Directory management, LAN & WAN management, configuration & management of telecommunications & call routing, disaster recovery planning & testing, overseeing a million dollar annual IT budget, vendor relationships, purchasing, & asset allocationResponsible for all SSAE16 IT criteria & audit compliance requirements. Established company standards in addition to overseeing & implementing documentation & inventory management guidelines. Produced data classification standards & policies for all digital & physical IT assetsInstalled & implemented enterprise data center infrastructure management (DCIM) solution across six facilities, delivering real-time visibility & trending on all infrastructure activity with tiered escalation alarms providing appropriate engagement based on severity & related equipment. Managed security platform across 6 facilities providing 24x7 client access. Services included video surveillance with 90+ days of retention for more than 150 cameras, biometric access & enrollment policies, real time monitoring with remote unlock access, & reporting on all cameras & access points.

767 5Th Ave., New York, Ny

Led issue escalation support & remediation as a level 3 technician. Managed customer needs across multiple platforms including Microsoft Office, Lotus Notes, document management solutions, & client remote access technologies such as Citrix, VPN, RSA & the troubleshooting tools for those utilitiesUtilize expert Customer Service and Technical Support skills to provide World Class Technical Support to attorneys, paralegals and other firm staff. Serve as an escalation point for first level technicians and actions issues routed to the Help Desk from other IS Teams and from customers via email. Effectively utilizes technical troubleshooting skills to provide a high level of support for problems encountered both during and after normal business hours. This position requires 95% second level, loaner laptop and onsite/deskside support and 5% phone support. Professionally and courteously communicate with fellow specialists, resolver groups and other IS staffProfessionally seek additional information and provide customer with appropriate updatesInteract with customers in a polite and courteous manner and extend oneself by responding to customers needs.Uses a high degree of accuracy and adheres to Weil standards in ticket codingUnderstanding of Microsoft Office suite, Lotus Notes, Document Management Software (Docs Open Preferred) and Client Remote access technologies to include Citrix, Virtual Private Networking and the troubleshooting tools for those technologies.

New York, Ny

After a failed Disaster Recovery (DR) scenario, Cravath contracted me to analyze and assess the Distributed File System (DFS) for issues regarding the failover process to the DR site. Provided best practice in both short term and long term solutions specific to their environment.

New York, Ny

As the sole supporter working out of a small converted apartment in HS residence, I managed and maintained all aspects of the Lotus Notes Domino platform, Mobile Messaging, Media Archiving, and Backup environments. Supporting close to 100 users of email, I maintained messaging, including fail over and disaster recovery solutions in the event of an outage. Provided technology insight & suggestions to contractors building his house in South Hampton during the construction phase. On call to high profile celebrity with 24x7 coverage if needed.

New York, Ny

• Contracted as part of a team to provide senior-level support to clients within an international real estate firm managing the Time Warner Towers.

New York, Ny

• Worked as part of a team to support the technology initiatives of one of the largest investment banking firms in New York. Responsibilities included: Lotus Notes Administration, Blackberry Administration & Upgrade Maintenance, Network Administration, Anti-Virus Administration, Website Development, Client Support, and an understanding of various financial softwares and services (Bloomberg for supporting a trading floor

New York, Ny

DOMINO/NETWORK ADMINISTRATOR for the largest construction firm in New York City as well an extended member the helpdesk team. • Lotus Domino R5 & R6 management of a robust, complex, and distributed global messaging and application environment and ensured the availability of development, pre-production and test environments. Supported the installation and configuration of Domino servers and related components. RightFax integrated email faxing for R5 & R6 mail files• Created innovative graphic interfaces for business oriented databases to track project related data for Fortune 500 clients including, Merrill Lynch, Bloomberg, and Bank of America Network Management activities included; DNS and IP addressing, • Analyzing network trends for points of failure or over subscription, integrating corporate wide backup solution to ensure the recoverability of vital business data, and traveling to off-site locations to update, install, rollout, and troubleshoot client based applications