Measures and Engagement Program Manager with SoftDev Incorporated. With over 17 years of experience as a Communications and Project Director, I have led and managed multiple education and outreach projects that support the Centers for Medicare and Medicaid Services (CMS) in improving the quality and outcomes of health care for millions of Americans. I hold a Master of Science in Technical Communication and a CTT+ certification as a corporate trainer, and I have a passion for learning and teaching.My core competencies include project management, instructional design, technical documentation, new media development, web development, proposal and grant writing, cost analysis, project management, and public speaking. I have created and overseen innovative and user-friendly educational solutions supporting the launch of CROWNWeb (now EQRS), a dialysis data collection system. I've also led the operations and educational outreach for the ESRD National Coordinating Center, a contract focused on quality improvement efforts for a national body of dialysis professionals. Throughout my career, I've achieved success collaborating with diverse and talented SMEs, patients, caregivers, and care providers to deliver high-quality and impactful results that advance the mission and vision of CMS.