Michelle Mijung Kim Email & Phone Number

California, United States

San Francisco, Ca, Us

Awaken creates experiential journeys to spark personal and organizational change. Through compassionate, engaging, and personal experiences, we empower individuals to create more inclusive organizations. Awaken offers unique, thought-provoking workshops and facilitation services that enable today's workforce to address tough leadership and culture questions head-on. We take a bold stand against outdated "leadership workshops" that only scratch the surface of what's truly at stake. We bring modern, edgy workshops on authenticity, social justice, and inclusive leadership to transform the way people show up and thrive.www.visionawaken.com

New York, Ny, Us

The Wake Up: Closing the Gap Between Good Intentions and Real Change, Published September, 2021.2022 Nautilus Book Award Gold Winner2021 Porchlight Personal Development and Human Behavior Book of the Year2021 Porchlight Best Business Book Award FinalistIn The Wake Up, Michelle MiJung Kim shares foundational principles often missing in today’s mainstream conversations around “diversity and inclusion” and urges readers to go beyond performative allyship to enacting real transformation within ourselves and in the world. The Wake Up invites readers to deep dive into the challenging and nuanced work of pursuing equity and justice, while exploring various complexities, contradictions, and conflicts inherent in our imperfect world.Michelle MiJung Kim is known for her ability to bring clarity to complex topics without losing nuance, while balancing compassion and criticality. With a mix of in-the-trenches narrative and accessible unpacking of hot button issues--from inclusive language to representation to "cancel culture"--she offers sustainable frameworks that guide us how to think, approach, and be in the journey as thoughtfully and powerfully as possible.

As a speaker, I have the honor and privilege to speak at various organizations (e.g., companies, schools, nonprofit orgs, etc.) about issues pertaining to the LGBTQ community. I believe story telling can be a powerful way to connect, build empathy, and advance social justice. Serving on the Speakers Bureau allows me the chance to spark critical conversations and answer questions that too many people shy away from.This historic institution was founded in 1978 in order to end homophobic and transphobic violence and harassment by educating people about the everyday lives of those in the LGBTQ community. While the fight to end homophobia and transphobia continues, sharing our collective wisdom and stories strengthen and empower us to continue our activism legacy. Request speakers here: https://sfspeakersbureau.org/

Menlo Park, Ca, Us

After successfully building and scaling the Customer Success function at BetterWorks, I was given the opportunity to build out a brand new Professional Services team to complement the CS function. From defining the operational strategy to detailing the multi-quarter rollout plan, I helped lay the foundation for this critical, revenue-generating organization. The BetterWorks Professional Services function provides enterprise quality consulting services to onboard and educate BetterWorks customers, from C-level executives to users, shortening the time-to-value and maximizing their ROI.

Menlo Park, Ca, Us

Building the Customer Success OrganizationAs an entrepreneurial leader, I built and scaled a world-class Customer Success organization for the enterprise market. As one of the early members of the function, I played a critical role in growing the team from 2 to 19. From defining the functional growth strategy, hiring top talent, optimizing the customer journey, launching new customer programs, to designing our service packages, I built the foundation for the CS organization to grow at a rapid pace. Developing Great TeamsAs a people manager, I ensured our Enterprise Customer Success Managers are empowered to do their best work at BetterWorks by providing ongoing mentorship, championing their growth, and providing stretch opportunities. Coaching C/VP Level Executives In addition to building the function, I partnered with C-level executives at high-performing companies to help their organizations become more focused, aligned, and operationally excellent. I provided executive coaching and consulting on OKRs (Objectives and Key Results), strategic planning, organizational alignment, performance management/development, and employee engagement to forward thinking leaders across the globe.

San Francisco, California, Us

With the VP of Customer Success, I led the launch of the CS function. I helped define the function's key priorities and processes, staff and onboard team members, and develop the overall strategy and plans to achieve organizational goals. I worked with Moovweb's top enterprise customers to ensure their success in mobile. I worked directly with many of the world's biggest companies to shape their mobile, tablet, and app strategy and maximize their ROI using Moovweb's cloud-based experience platform. With deep expertise in mobile, I provided digital strategy consulting to C-level executives, VPs, and Senior Directors through executive business reviews. I served as their digital thought partner, delivering insights gained from internal case studies, external market research, and industry trends analysis. By building strong relationships with Moovweb's top customers, I proactively managed attrition, identified upsell opportunities, and groomed advocacy.I worked cross-functionally with Sales, Marketing, Product, Services, and Business Analytics teams to deliver exceptional quality products and services to our customers while cultivating a customer-centric internal culture.

San Francisco, California, Us

I owned the management of a wide range of projects including mobile and tablet site optimization, hybrid apps, speed optimization, A/B testing, and more. I worked closely with client teams from requirements gathering to launch while managing multiple teams of developers and designers. I continued to ensure the clients' success post-launch by providing strategic business insights and consulting.

Worldwide, Oo

• Specialized in global-scale technology implementation projects for Fortune 500 company clients in technology, pharmaceutical, and food services industries • Developed and executed global change management and communications strategy and detailed plan • Developed an executive leadership alignment strategy and approach• Managed client relationships to ensure ongoing partnership and successful project completion • Supported proposal development and sales strategy discussions

• Conducted town hall meetings for students, staff, and faculty to discuss LGBTQ issues on campus• Advised the Chancellor on campus climate, policies, and education issues related to the LGBTQ community

• Presided over six subcommittees of student leaders to organize social, political, and volunteering events for campus• Organized a state-wide overnight youth leadership conference for low-income LGBTQ and ally youth• Spearheaded the proposal development, fundraising and grant-writing, and outreaching efforts • Managed 50+ volunteers, and collaborated with on and off-campus organizations

Berkeley, Ca, Us