Mary Jed Lacar Email & Phone Number

Dubai, United Arab Emirates

-Monitor current status of vehicles assigned to Service Advisors.-Handles concern related issues of customers.-Coordinate with team leads (Operations, Parts, Customer Service and others) to ensure proactive approach of company's agenda.-Improvement and proper development of team members and groups.-Generates LPO and monitor monthly income target.

Dubai, United Arab Emirates

- Assisting customers with technical and customer service related concerns.- Ensure proper turn-around data of each service vehicles to commit real time delivery promises to customers.

Dubai, United Arab Emirates

o Handling clients of various automotive customers (Mitsubishi, Chery and JAC vehicles)with accident repair vehicles, communicating with estimators, insurance and techniciansto ensure commitment of repaired vehicles were achieve.o Responsible on job card generation of Pre-Delivery Inspection (PDI) unit subject to putinto workshop for checking such as rectification of Dents, Paints, Tire Vibration andother accessories.o Responsible for warranty claims and Product Quality… Show more o Handling clients of various automotive customers (Mitsubishi, Chery and JAC vehicles)with accident repair vehicles, communicating with estimators, insurance and techniciansto ensure commitment of repaired vehicles were achieve.o Responsible on job card generation of Pre-Delivery Inspection (PDI) unit subject to putinto workshop for checking such as rectification of Dents, Paints, Tire Vibration andother accessories.o Responsible for warranty claims and Product Quality Report (PQR) generation.o Ensure that technical information of the repair via automotive approach will be given tocustomers with adequate details.o Literacy of Kerridge System using status of vehicles, job documents, labor hourschecking and costing.o Daily Work-In-Progress (WIP) was monitored to check and confirm the Expected Time ofDelivery (ETD). Show less

Philippines

o Coordinates internally with different departments (Operations, Planning, Quality andControl, and Top Management) on overall requirements of the new project (machineand equipment, process, schedule and quality control).o Responsible in coordinating with the existing customers of New Engineering Projects forTong Hsing Electronics Philippines (specifically handles Modules Assembly and CeramicSubstrates Fabrication) under Project Management Section.o Installation, repairs,… Show more o Coordinates internally with different departments (Operations, Planning, Quality andControl, and Top Management) on overall requirements of the new project (machineand equipment, process, schedule and quality control).o Responsible in coordinating with the existing customers of New Engineering Projects forTong Hsing Electronics Philippines (specifically handles Modules Assembly and CeramicSubstrates Fabrication) under Project Management Section.o Installation, repairs, maintenance of electronic and electrical related equipment andestablish document such as Machine Buy-Off Report (MBOR).o Responsible for all administrative and engineering management functions as well asPlanning and Leading for development.o Generates related documents needed for the initial release of the project – EngineeringChange Notice (ECN), Manufacturing Specifications (MS), Process Failure Mode andEffect Analysis (PFMEA) and Design Failure Mode and Effect Analysis (DFMEA).o Orient other Department Personnel, Supervisors, Line Leaders and Operators on thenew Customer Process Flow and Manufacturing Specifications.o Perform Design of Experiment (DOE) using Statistical Engineering Approach. Show less

Philippines

o Analyzes the defect rate of the product (optical pick-up) and making Failure AnalysisReport to know where the problem occurred within the categories of 4M – Man,Machine, Method, and Material.o Responsible for Daily Corrective Action Report to improve the outputs of existing lineand reduce the number of defects.*OPI 2 CROSS FUNCTIONAL TEAMSub-Leader (Engineering Dept.)o Composed of different members per department (Production, Engineering, QC,Planning, and… Show more o Analyzes the defect rate of the product (optical pick-up) and making Failure AnalysisReport to know where the problem occurred within the categories of 4M – Man,Machine, Method, and Material.o Responsible for Daily Corrective Action Report to improve the outputs of existing lineand reduce the number of defects.*OPI 2 CROSS FUNCTIONAL TEAMSub-Leader (Engineering Dept.)o Composed of different members per department (Production, Engineering, QC,Planning, and Facilities) to make an analysis and corrective actions in everycustomer issues happened.o Deal with the suppliers and distributors regarding Optis Products.o Generates Working Instructions (WI) and Control Plan (CP) for the operations.o Conducts Inventory Audits, Material Inspection and Maintenance.o Collaborates with the Engineers of the main customer of our company, SamsungElectronics Philippines. Show less

Bachelor Of Science, Electrical, Electronics And Communications Engineering

Electronics Engineer

Business High School