Monica Parks Email & Phone Number

Memphis, Tennessee, United States

• Leads efforts to set objectives and strategies for Bank3’s technology initiatives.
• Establishes IT-related goals and timelines.
• Oversees implementation and integration of computer systems.
• Ensures security of all information, computer systems, and digital data.
• Evaluates current banking systems and platforms to improve customer experience.
• Monitors trends or advancements in technology to discover ways Bank3 can gain a competitive advantage or increase market share.

• Responsible for developing, managing, and leading the IT team to include all initiatives, solutions, and enhancements.
• Monitor trends and advancements in technology to discover ways to gain competitive advantage or increased market share; advised executive leadership and Board on cost, value, risk, and compliance concerns.
• Perform detailed analysis to detect patterns, trends, anomalies, and schemes.
• Directed and organized all IT & Cybersecurity projects, including implementation and training.
• Manage vendor relationships including, but not limited to the vendor management system.
• Monitor network to identify and mitigate network vulnerabilities, deception, financial fraud, and opportunities for enhancements as well as data reconciliation.

• Responsible for processing and management of event proceeds, including, but not limited to, financial management reports, and event merchandise requests.
• Serve as liaison with internal colleagues, and the Bureau of Alcohol, Tobacco, Firearms, and Explosives (ATF).
• Payment reconciliation to include, but not limited to, financial reports, declines, adjustments, and write-offs.
• Process and research refund requests, event accounts receivables, online tickets, cash, and checks.
• Serve as liaison with Regional Directors to aid with research, inquiries, and fulfillment of merchandise, special offerings, damaged items, and firearms.
• Serve as lead project manager for internal continuous improvement initiatives.

Greater Memphis Area

• Responsible for monitoring, investigating, mitigating, and reporting payment fraud.
• Perform analysis to assess revenue loss impacts, risk, and ROI of fraud strategy.
• Conceive, develop, and implement a cross-functional collective of subject matter experts to review and discuss trends.
• Conduct detailed investigations including, but not limited to, evidence collection, interviews, and cross-collaboration with Information Security, Legal team, and Information Technology to analyze for an action plan.
• Perform detailed analysis to detect patterns, trends, anomalies, and schemes.
• Manage data sources and production of internal reports to leadership and the Board of Directors.

Memphis, TN

• Manage daily operational activities of the front office.
• Responsible for records reconciliation, research requests, financial fraud investigations, regulatory reports, and internal reports.
• Responsible for reviewing Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs) for accuracy, timeliness, and narratives.
• Perform reviews of Domestic and International wire transfers, PEP, OFAC, high-risk customers, identify theft, and elderly exploitation.
• Assist with annual internal and external audits.
• General ledger preparation and review.

Memphis, Tennessee, United States

• Drafted a variety of types of legal documents, including correspondence, depositions, pretrial forms, and legal briefs.
• Conducted legal document research.
• Managed file organization.
• Communicated with clients, managed concerns, and expectations.
• Monitored electronic records and files.
• Provided administrative support for two attorneys.

Memphis, Tennessee, United States

• Drafted a variety of types of legal documents, including correspondence, depositions, pretrial forms, and legal briefs.
• Conducted legal document research.
• Managed file organization.
• Communicated with clients, managed concerns, and expectations.
• Monitored electronic records and files.
• Provided administrative support.

Memphis, Tennessee, United States

• Provided administrative support for the firm’s legal work.
• Managed client database and extracted reports as needed.
• Organized and maintained case files and legal documents.
• Writing and drafting reports and legal documents.
• Serve as liaison between attorneys, clients, and other law firms.
• Answer telephones and manage calendar for multiple attorneys.