Monica Parks Email & Phone Number

Memphis, Tennessee, United States

• Leads efforts to set objectives and strategies for Bank3’s technology initiatives.• Establishes IT-related goals and timelines.• Oversees implementation and integration of computer systems.• Ensures security of all information, computer systems, and digital data.• Evaluates current banking systems and platforms to improve customer experience.• Monitors trends or advancements in technology to discover ways Bank3 can gain a competitive advantage or increase market share.• Advises executive leadership and Board of Directors on cost, value, risk and compliance concerns.• Serve as a primary system administrator alongside the team for IT network and software systems, enterprise systems like Microsoft 365, Core Banking Systems, Lending Systems, Fedline Software, and communications systems (Zoom, VOIP system, etc.).• Ensure that IT systems are utilized efficiently and configured with cost effectiveness in mind while minimizing redundancy when appropriate.• Serve as subject matter expert for system and information security and monitor change notices for Microsoft 365 and other IT Systems and disperse this information to the team.• Serve as primary contact, project lead implementation, and subject matter expert for Third-Party Risk Management program. • Review and ensure policies, program documents, and internal procedures align with regulatory guidelines as defined by governing bodies including, but not limited to, FDIC, TDFI, and FFIEC.• Responsible for maintaining Strategic Technology Plan and Information Security Policy & Program.• Responsible for facilitating IT Steering Committee & Incident Response Team.• Support with configuration of network devices such as servers, switches, and firewalls and work with our service providers to ensure that traffic is being routed properly and securely.

• Responsible for developing, managing, and leading the IT team to include all initiatives, solutions, and enhancements. • Monitor trends and advancements in technology to discover ways to gain competitive advantage or increased market share; advised executive leadership and Board on cost, value, risk, and compliance concerns. • Perform detailed analysis to detect patterns, trends, anomalies, and schemes. • Directed and organized all IT & Cybersecurity projects, including implementation and training. • Manage vendor relationships including, but not limited to the vendor management system. • Monitor network to identify and mitigate network vulnerabilities, deception, financial fraud, and opportunities for enhancements as well as data reconciliation. • Manage fixed assets, leases, and inventory of technology and communications equipment.• Responsible for management of day-to-day activities, projects, and personnel of the team including, but not limited to, professional development, performance reviews, scheduling, team strategy, coaching, etc. • Serve as project manager for cross-collaborative projects with other departments.

• Responsible for processing and management of event proceeds, including, but not limited to, financial management reports, and event merchandise requests. • Serve as liaison with internal colleagues, and the Bureau of Alcohol, Tobacco, Firearms, and Explosives (ATF). • Payment reconciliation to include, but not limited to, financial reports, declines, adjustments, and write-offs. • Process and research refund requests, event accounts receivables, online tickets, cash, and checks. • Serve as liaison with Regional Directors to aid with research, inquiries, and fulfillment of merchandise, special offerings, damaged items, and firearms.• Serve as lead project manager for internal continuous improvement initiatives.• Serve as lead administrative support for a team of thirteen (13) multi-million dollar, high-performing Regional Directors.• Administer and manage the Federal Firearm Licenses database.

Greater Memphis Area

• Responsible for monitoring, investigating, mitigating, and reporting payment fraud. • Perform analysis to assess revenue loss impacts, risk, and ROI of fraud strategy.• Conceive, develop, and implement a cross-functional collective of subject matter experts to review and discuss trends.• Conduct detailed investigations including, but not limited to, evidence collection, interviews, and cross-collaboration with Information Security, Legal team, and Information Technology to analyze for an action plan.• Perform detailed analysis to detect patterns, trends, anomalies, and schemes. • Manage data sources and production of internal reports to leadership and the Board of Directors.• Serve as liaison between Payment Operations and Information Technology by acting as an information source, business strategist, and data reconciliation analyst for business needs, technology enhancements, and implementation. • Responsible for management of day-to-day activities, projects, and personnel of the team including, but not limited to, professional development and coaching, scheduling, performance reviews, and time management studies.

Memphis, Tn

• Manage daily operational activities of the front office.• Responsible for records reconciliation, research requests, financial fraud investigations, regulatory reports, and internal reports.• Responsible for reviewing Suspicious Activity Reports (SARs) and Currency Transaction Reports (CTRs) for accuracy, timeliness, and narratives. • Perform reviews of Domestic and International wire transfers, PEP, OFAC, high-risk customers, identify theft, and elderly exploitation.• Assist with annual internal and external audits.• General ledger preparation and review. • Perform detailed analysis to detect patterns, trends, anomalies, and schemes. • Assist with preparation and finalization of month-end and year-end close. • Oversee employee onboarding, training, and guidance.• Responsible for regulatory compliance adherence, record keeping, reporting, and forms.• Serve as administrative point-of-contact to support the Board of Directors and committees.• Manage multi-person and multi-department calendars including, but not limited to, scheduling meetings, conferences, internal audit reviews, and external audit reviews. • Serve as liaison to the public for inquiries, media releases, complaints, and celebrations.

Memphis, Tennessee, United States

• Drafted a variety of types of legal documents, including correspondence, depositions, pretrial forms, and legal briefs.• Conducted legal document research.• Managed file organization.• Communicated with clients, managed concerns, and expectations.• Monitored electronic records and files.• Provided administrative support for two attorneys.• Managed confidential records and documents.

Memphis, Tennessee, United States

• Drafted a variety of types of legal documents, including correspondence, depositions, pretrial forms, and legal briefs.• Conducted legal document research.• Managed file organization.• Communicated with clients, managed concerns, and expectations.• Monitored electronic records and files.• Provided administrative support.• Managed confidential records and documents.

Memphis, Tennessee, United States

• Provided administrative support for the firm’s legal work.• Managed client database and extracted reports as needed.• Organized and maintained case files and legal documents.• Writing and drafting reports and legal documents.• Serve as liaison between attorneys, clients, and other law firms.• Answer telephones and manage calendar for multiple attorneys.• Managed confidential records and documents.