Matthew Noyes Email & Phone Number

Arlington, Virginia, United States

-Oversees training and onboarding for new hires in the Risk Agent role. -Acts as mentor and point of contact for new employees; answers questions and steps in to assist with unusual or higher-stake cases and reviews.-Reviews incoming withdrawal requests from customers and assesses possible risk and fraud concerns in customer's deposit and withdrawal behavior.-Audits standard operating procedures to find process improvements and streamline workflow.-Evaluates and analyzes client behaviors via online transactional screening in order to mitigate financial and security risk to the business. -Develops and writes long-form analysis after performing research on customers’ background information to assess possible risk factors. -Checks all account information by using internal control reviews, and records comprehensive details in each instance on various software applications.-Customer facing support; answers ad hoc customer queries, confers with customers over responsible gaming concerns, requests, reviews, and responds to customers concerning required document submissions.-Reviews incoming escalations from all business departments with a focus on first-contact resolution. Communicates with other departments and ensures that all Risk and Compliance security standards are being properly met.-Allocates and processes customer withdrawal payments through Banking Withdrawal Manager-Reviews customer chargebacks, writes concise representment documents to dispute them.

Washington D.C. Metro Area

Under contract by Williams Lea as a Records Associate for Squire Patton Boggs.-Managed legal files using LegalKEY records management software. Edited record status, ensuring that all data was accurate, up-to-date, and free of typos for future search and access. Closely proofread for written errors in previously opened records.-Performed project management, delegating tasks and responsibilities amongst team members to facilitate fast and effective project completion.-Created file reports in Adobe Acrobat and replaced older and outdated file reports in company shared drive.-Corresponded via phone and email with legal secretaries and records associates from other offices for file creations, inter-office transfers, retrievals, and off-site storage requests.-Wrote monthly staff and work-site progress reports: updated other branches on project(s) status and any personnel changes, if applicable.-Tracked client transfers in web-based database. Edited official release letters according to house style guidelines, using proper formatting, spelling, and punctuation. Ensured that all requested files were successfully marked for transfer in LegalKEY and sent to the correct address via legal courier.-Oriented and trained new hires in work procedures and specific data-entry and editing guidelines.

Washington D.C. Metro Area

-Managed legal files and performed clerical duties.

Reston, Virginia

-Reviewed, edited, and sorted public comments submitted to the U.S. government concerning new proposed legislation from the Consumer Financial Protection Bureau.

Washington D.C. Metro Area

-Wrote articles for UN Foundation affiliate website: GlobalDaily.com-Fact checked UN Foundation documents and PowerPoint presentations before publication. -Researched biographical data on foreign journalists in preparation for the 2015 Social Good Summit. -Manually entered and checked contact information for hundreds of UN Foundation affiliates into Outlook. -Entered travel receipt information into Excel and ensured that amounts were balanced.-Drafted and scheduled tweets for the Chief Communications and Marketing Officer.

Vienna, Va