Monika Joanna Mora Email & Phone Number

Denver, Colorado, United States

Cultivate and maintain relationships with donors to ensure their ongoing support and engagement with our organization's mission and programs. Develop personalized stewardship plans for donors, which include acknowledgment letters, impact reports, and exclusive event invitations. Strategically identify and engage donor opportunities through targeted outreach and cultivation activities. Manage donor databases and tracking systems to keep accurate records of donor interactions, contributions, and preferences. Providing excellent customer service is a priority, promptly responding to inquiries, identifying barriers, while ensuring a positive donor experience. Additionally, represent our organization at donor meetings, events, and conferences, effectively communicating our mission, goals, and impact.

Colorado, United States

As a seasoned freelance resume writer, I craft compelling, tailored resumes to highlight your unique skills and achievements, helping you stand out in a competitive job market. I offer custom resume creation, professional formatting, and targeted content, ensuring your resume is optimized for ATS. My comprehensive resume review and feedback service provides detailed, actionable advice to enhance your resume's content, structure, and design. With a personalized approach, expert knowledge, and commitment to quality, I aim to boost your confidence and increase your chances of landing your desired job.

Denver, Colorado, United States

Managed the membership program by focusing on acquisition, retention, and engagement strategies to boost revenue and participation. Achieved double-digit growth in memberships within the first month. Delivered personalized customer service, addressing inquiries and resolving issues to ensure a positive experience. Organized events, tours, and orientations to highlight amenities and engage members. Conducted tours for prospective members, explaining benefits, pricing, facility features, and the advantages of co-working spaces. Worked with cross-functional teams to create member-exclusive programs, discounts, and incentives for enhanced satisfaction and retention.

Denver, Colorado

As a sales leader, I established benchmarks and tracked KPIs that led my team to exceed quarterly targets by over 100% from Q2 2020 to Q1 2021. I initiated strategies to boost service revenue by 30%, covering flights, insurance, and automatic payments. My role involved leading a virtual sales team, including an associate director, managers, senior trainers, and indirectly overseeing 40 tour consultants. I coordinated the development of a new virtual onboarding program, reducing onboarding time by one week. Additionally, I represented the sales division in a company-wide Diversity, Equity, Inclusion, & Belonging initiative. I created a business development and partnership division to enhance brand awareness and drive incremental sales revenue. My daily responsibilities included executing 60+ outbound calls for lead generation, hunting new sales opportunities, and developing strategic sales campaigns.

Denver, Co

As a Manager of Business Development, I exceeded inside sales team goals by 25% within just 4 months and increased sales in Canada, the Caribbean, and Latin America by 20% through targeted lead nurturing and sales campaigns. Leading a team of 13 business development managers focused on growing inside sales, I developed and implemented a new onboarding program that reduced training time by 2 weeks. Additionally, I created a train-the-trainer program that enhanced peer-to-peer development, resulting in all team members exceeding monthly targets by an average of 20%.

Littleton, Colorado

Operational and business development leader responsible for increasing B2C sales performance through various sales channels, sales campaigns, marketing, communication, and department initiatives.

Littleton, Co

Responsible for the growth and stabilization of specialty market initiatives including group sales, outbound group sales, Avalon Waterways charters, international accounts, custom tours, student and alumni travel, and Globus and Cosmos religious travel.

Littleton, Co

Assisted with the support and development of new distribution channels while developing a culture of accountability, trust and relationship building.

Littleton, Co

Supervised a team of sales and marketing coordinators and group account managers. Supported the implementation of new distribution channels by identifying process and policy changes and reviewing market trends to determine business needs.

Littleton, Co

Provided sales and marketing support to business development managers in the field. Worked closely with managing director to develop new ideas, processes and strategies to create and expand a new B2C business distribution channel.

Littleton, Co

Call center associate selling Globus and Cosmos touring products. Supported the travel agent community by offering worldwide travel itineraries for customers. Responsible for cancelled tours customer retention, supporting international accounts, and top-producing (Diamond) accounts, and offering a high level of customer service while increasing sales.

Greater Denver Area

6 week internship completed as a part of Travel Agent Certification program with Warren Tech. Responsibilities included working in several areas of the hotel (banquets, restaurant, room service, front desk and accounting).